Asay's Autos

January 13, 2024, we saw a 2012 Honda Odyssey EX-L on Asay Auto’s website, advertised as $10,995 at 140,000+ miles. Worked with Ty, a salesman. Red Flag #1: Wanted to pay cash, said they’d give me a d Asay Auto’s website, advertised as $10,995 at 140,000+ miles. Worked with Ty, a salesman. Red Flag #1: Wanted to pay cash, said they’d give me a discount if I financed. All dealers get a flat from the institution that finances (around $500 +) the loan, that’s why they encourage this. When asking, Chris, the finance manager, he said it was them ‘honoring the online price’. Red Flag #2: We inquired about inspecting the vehicle, they said “yes, we encourage that.” In order for us to do that, they said we would have to put down a $1,500 deposit, that is non-refundable, told to us by Ty. We then asked if an inspection was done and if anything was wrong, they said no and the inspection passed. We took their word for it. After we purchased the vehicle, Chris confirmed this by saying: “Let’s say you have the vehicle in the shop, getting an inspection done, and we have another customer wanting to look at that same vehicle. We’re out of a potential sale because they can’t look at the vehicle anymore because it’s being inspected. They could have bought it as is, without an inspection, so they’re out of money because of that. Then, if the inspection comes back with things wrong, we’ve lost a sale with you because you won’t want to buy the vehicle anymore. So that $1,500 is to cover any lost sale costs." Really!?!?! Red Flag #3: Ty kept mentioning that they’ve received a lot of calls regarding this vehicle. Sure….you’ve had it since Nov 2023. Red Flag #4: They provided a worksheet that didn’t add up. When involved Chris, he explained that the $1355 discrepancy was just part of the package, a GPS and a covid cleaning. This was not discussed with us as optional, even though it says on the paper that you don’t need to buy it as part of the vehicle. They kept saying it was part of the vehicle package. Even after all this, we decided to take their word for it, and purchase the vehicle as is, no warranties. Nine days after the purchase of the vehicle, our check engine light came on and noticed a puddle of oil in our garage. We took the vehicle to a mechanic the next day (January 23) and upon inspection, they found several things wrong with the vehicle; which included: Catalytic Converter, Leaking Front Spool Valve, right valve cover Gasket and Rear Shocks. This quote came in the following day (January 24) at $4,000. We showed Brock, a salesman, the quote. He asked if we purchased an extended warranty. I told him no, and he said that because we bought the vehicle as is, there was nothing he could do at that moment, but requested a copy of the quote so he could give it to the owner, Richie, and he would have him contact us. We got a second opinion and that came in around $2800, finding the same problems. 3 additional visits with Asay Auto physically has gotten us nowhere. They never follow up. The owner, Richie, finally responded after a 4th physical visit and said, “That’s not what my guy told me. That’s not how they are trained”. We demanded a refund on the covid cleaning and GPS, but the best they could offer me was $500 and for us to sign a good will form, whatever that means. He said he would send that form to us but never did. Asay Auto knowingly sold us a car to our family that knew wouldn't last long without repairs. In talking with our mechanics, they said there is no way Asay Auto didn't know, because it wouldn’t have passed inspections or emissions because of the catalytic converter. We ended up paying $2,800 to get it in working condition. And a new battery. Asay Auto doesn't care about you, especially after the sale. Be very careful about purchasing from them. I get the risk of purchasing a used vehicle, but if a business is selling you a vehicle, you shouldn't have these problems 8 days after you purchase it. DO NOT GIVE THEM BUSINESS AND DO NOT BUY THEIR VEHICLES. They will never follow up with you until you just give up, because that's exactly what they want More

Childish and petty when I was merely tying to pay the outrageous amount they were charging me. Had the car for a month and a half and still no plates after 5 weeks of just trying to finish out the loan f outrageous amount they were charging me. Had the car for a month and a half and still no plates after 5 weeks of just trying to finish out the loan for the car. I reached out to them multiple times the only time they gave me a response is if I asked to talk to a manager or owner himself. Why they would treat me so poorly when I was just trying to pay for the car is insane. Plus I was not asked if I wanted to pay over $2000 dollars for paint coverage that was not put on the car. Why are they charging for it with out asking. Complete scammers. More

Here is our straightforward review of our buying experience over the weekend: After our own vehicle was unexpectedly totaled, we were crunched on time and we came from out of state to look at a f experience over the weekend: After our own vehicle was unexpectedly totaled, we were crunched on time and we came from out of state to look at a few vehicles. One of which was at Asay Autos. We had done our research and knew what we wanted. After test driving, we decided to purchase the vehicle. With the 2023 market, we anticipated the purchase would a simple, forthright transaction and planned to pay the advertised price. When Casey in finance gave us a breakdown of the total cost, it was more than $2000 above the listed price. This was NOT INCLUDING SALES TAX. When we asked for the breakdown and purchase agreement, only $744 was explained on the Retail Purchase Agreement (docs,safety/emissions, temp permit, etc.) The following day, as we were going through paperwork, questions about this came up. We called them for some further explanation. It turns out they charged us $1355 for “theft deterrent” and “surface protection”. They told us they charge those fees on ALL OF THEIR VEHICLES. These fees were not disclosed to us as being OPTIONAL, they were mandated. They only told us the fees were for services already done such as: tracking parts and Covid disinfectant. 1. We like the car 2. We feel unsettled and misled. The high hidden fees and buried expenses feel dishonest and misleading. The paperwork leads us to believe we have some sort of contract with an outside source called “AUTTO”. We never asked for that and it was never explained or disclosed to us in this way. It all seems morally wrong. ***If you choose to buy from Asay, plan to pay at least 2k over the listed prices. More

Not good at all my car had problems as soon as I pulled on to the Highway it was shaking violently. They also tried to bribe me for a good review on to the Highway it was shaking violently. They also tried to bribe me for a good review More

They're shady and will scam you. They sold us a vehicle that they knew had problems and have yet to make it right with us. They sold us a vehicle that they knew had problems and have yet to make it right with us. More

Be prepared for fees! 195$ for inspection, 350$ for their theft insurance, 500$ for dealers fees, glass of water fee 50$, pen usage fee 25$, initial fee 25$ office use fe 195$ for inspection, 350$ for their theft insurance, 500$ for dealers fees, glass of water fee 50$, pen usage fee 25$, initial fee 25$ office use fee 50$, computer fee 195$ and salesman fee 300$ More

Unprofessional in their approach, won't ever get back to you about a potential vehicle. 2/10 you about a potential vehicle. 2/10 More