Art Hill Ford

Great dealership Best Ford dealer and salesman around. Steve is a great sales manager. He treats everyone like family. John Svejda is also very nice to deal with Best Ford dealer and salesman around. Steve is a great sales manager. He treats everyone like family. John Svejda is also very nice to deal with More

OIL CHANGE, AND A/C P.M. Brought my vehicle in for an oil, filter change, and a air conditioner p.m. It was a little troubling to find out that the technician as Brought my vehicle in for an oil, filter change, and a air conditioner p.m. It was a little troubling to find out that the technician assigned to the job couldn't handle the a/c tuneup. Your service tech, had to assign another more knowlegable fellow to fill the coolant in the system. I was there for almost four hours, how much time was wasted at my expense before the tech couldn't figure this out, and needed help? Please review and see if an adjustment to the price I paid is warranted. Invoice date; 7/19/19. Invoice # FOCS562426 Regards, Thomas. More

Terrible Let's start with the fact that you can't get anyone to answer phone, respond to online service to text messages. It seems the only way to get appointm Let's start with the fact that you can't get anyone to answer phone, respond to online service to text messages. It seems the only way to get appointment is to go in. Now as far as service thumbs down. My vehicle was not respected in any way. Oil and grease on steering wheel, door panals and seats. More

Ford Raptor Chris and Steve were excellent to work with on my purchase. Highly recommend this dealership! Thank you for a pleasant experience! Fair pricing, Chris and Steve were excellent to work with on my purchase. Highly recommend this dealership! Thank you for a pleasant experience! Fair pricing, honest dealing. More

Why do we make appointments? Made appointments three weeks in advance for recall. When time of appointment was told I had to reschedule they had to order part...What did they do Made appointments three weeks in advance for recall. When time of appointment was told I had to reschedule they had to order part...What did they do 3 weeks prior..not even notifications of delay...Not the 1st time with no proper communications..I go elsewhere now. More

Did not disclose accidents on preowned vehicle In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked b In October 2017, I purchased a pre-owned 2014 ford mustang. When looking at it I noticed a small patch on the rear quarter panel wheel well. I asked both the sales associate I worked with Slobo, Steve Nunez, and the used car manager if the vehicle had any damage or accidents, both in person and in text. They both told me the vehicle was clean, showed me a clean carfax, and on the ad it clearly stated clean carfax and accident free autocheck. I have retained a copy of the ad and the text messages. fast forward to roughly a month ago I was looking to trade it in for a newer vehicle, as my credit had been built up. When I attempted too however it was brought to my attention that there were two police reported accidents on the autocheck and damage on the carfax that were reported on the vehicle. I contacted autocheck and confirmed they were reporting this prior to my purchase of the vehicle. They also attempted several times to auction the vehicle in the weeks before my purchase to lack of any result. I of course was not to happy with this discovery, as it set me back almost $4,000 on the car, when comparing the price they sold me it for compared to its actual damaged value. I went to Art Hill that night and spoke to the used car manager and at first he pulled up the carfax which only showed damage. He denied there was any accidents on the vehicle repeatedly, so I asked him to pull up the autocheck and he saw 2 listed accidents and immediately asked me what I wanted them to do. I told them my requests for how to correct the situation and was told to meet the General Manager, Steve Bukvich, the next day, which I did, and up to now I will say he has been very helpful and professional. I have been working on this matter with him the entire time. But my issue has still not been resolved, They offered to put me in a new vehicle and give me more for the trade than what I've been offered, but are not willing to negotiate anything that is more of a fair resolution, and I have offered many forms of remediation, even though I am currently at a heavy loss. As a result of this as well I have several more inquiries on my credit with no approval or fruition. I have asked to speak with the owner and COO, but have been declined. They have also again denied any knowledge of accidents in the autocheck and on the vehicle. I am not at liberty to say whether or not they did know, but I do know autocheck was reporting the accidents prior to my purchase, and both the salesmen I spoke too and the ad made clear mention of an accident free autocheck. It has now been almost 4 weeks of delayed negotiation on this matter. I know these things take time, but it is getting excessive. I am normally not a confrontational or heavy handed person, But this amount of time is unacceptable in this situation, I have notified the Attorney General and if that does not bring anything into fruition I will be pursuing legal action. This is not just written out of spite, or to get what I believe is fair per se, but because deceptive practices should be brought to light to let others know the risks when buying vehicle, and to take everything stated with a grain of salt. Thus I am heavily inclined to leave a one star review, with them gaining that one star purely based on how helpful Steve Bukvich has been, and nothing else. More

Great Car Buying Experience My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experience My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experiences in the past with car salesman/dealerships. Coming into Art Hill, we were pleasantly surprised and they thoroughly exceeded our expectations! We met with Richie Pauley who was fantastic. He truly listened to our needs and was very straightforward with the process. The finance department did a great job of taking care of us and we were well informed on our purchase. Everyone we met with from Tony to Richie to Stana; they were all very professional and extremely helpful. The environment at Art Hill is completely different than any dealership we have ever been to. They work together as a team and truly have their customers best interest in mind. Hands down, the best car buying process we have ever had. I would highly recommend Art Hill for all of your car buying needs. They made us customers for life! More

Best place ever!! I love this place, people are great help, they are willing to go the extra mile. They were will to work with me and my finances, get me into the car t I love this place, people are great help, they are willing to go the extra mile. They were will to work with me and my finances, get me into the car that I wanted right at the payment I wanted. More

Peaceful experience. Very relaxing experience In spite of the fact that I had been recently "burned" by another dealer from Illlinois, The sales person Leanne continued to work with me to get over In spite of the fact that I had been recently "burned" by another dealer from Illlinois, The sales person Leanne continued to work with me to get over the anxiety that I had experienced when I walked in. She was kind and respectful when I asked questions that could sometimes be taken offensively. She worked hard to get in to a situation that I wanted to be in financially. I have to admit I wasn't as pleasant as I normally am when purchasing am happy, however on this occasion I had been sold a "lemon" from another dealer and was quite perturbed. Anyway by the end of the night I was quite relaxed and felt confident that I had purchased a good vehicle. Art Hill has always done well with selling me vehicles and now I will not go anywhere else. I tried somewhere else because I thought I was getting a "deal" but it turns out that was not the case. I could have saved myself a lot of heartache by going to Art Hill for my original purchase. In this case I am much happier after the sale than when I originally bought the truck, I hope this helps someone make an informed decision. Not all dealers are like the one from Illinois that sold me the lemon, and not all dealers are like Art Hill and the salesperson LeAnne, a true champion for the purchaser. More

Walked in looking for a new F150, and I walked out with one. I walked in, met with Leeann. Told her what i wanted at a price i could afford. She showed me around, checked with the TEAM, next thing i Knew, i was I walked in, met with Leeann. Told her what i wanted at a price i could afford. She showed me around, checked with the TEAM, next thing i Knew, i was driving out with just what I wanted. Nice JOB Leeann. Thank you, to you and your team. More