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Arrowhead Honda
Peoria, AZ
3,425 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.”
At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years.
We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,425 reviews
May 25, 2021
I've been a customer of Arrowhead Honda for several years now, and everyone I've worked with has been fantastic. Rob is my current service advisor and I couldn't be more pleased. He worked with me to get s now, and everyone I've worked with has been fantastic. Rob is my current service advisor and I couldn't be more pleased. He worked with me to get some warranty work done while I was there for maintenance, and the parts he ordered arrived the next day. Rob is friendly, efficient, and knows what he's doing. I consider him my friend, and wouldn't consider taking our cars to anyone else for service. More
by Honda Guy
Employees Worked With
May 21, 2021
Stewart was very personable and helpful. He was responsive and proactive but not pushy. Happy with my vehicle and the price we were able to get to. responsive and proactive but not pushy. Happy with my vehicle and the price we were able to get to. More
by jpowell
Employees Worked With
May 12, 2021
Let me tell you about Dan. Dan is amazing and should educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's i educate the sales department as well as some of the managers on how to interact with customers. He is honest and tries to understand the customer's issues and resolve them. I was upset that I had to come back to the dealership because the water stains in my headliner were not removed. I was out having lunch with my young son, and now we had to wait at the dealership again. Dan kept me informed about everything and was seriously so wonderful. His approach to me deescalated how upset I was. I wish they had Dan in every department. He is one of your top employees. More
by brittany_britts
Employees Worked With
Dan Thomas
May 12, 2021
I was told before I bought my vehicle that the water stains in the headliner would be gone. When I bought the vehicle, they had it cleaned 4 times, but I noticed that the headliner still and stains. Bec stains in the headliner would be gone. When I bought the vehicle, they had it cleaned 4 times, but I noticed that the headliner still and stains. Because of Covid, being a single working mom, and being 40 mins away I was not able to bring the vehicle back sooner. I had the vehicle for about 3 months when I brought it back one day to get cleaned again then again. Twice on the same day. The service guys were nice and awesome, but the stains were still there. One guy told me that they are not able to get the stains out. This upset me because I felt as though I was lied to. I called the dealership and was transferred to Dave. I told Dave about the situation and that I was frustrated. He did not care and made it seem as though it was my fault, that I should be content that I got a good deal on the vehicle and because I got a used vehicle, I should expect it not to be perfect and there are going to be issues. He was aggressive and argumentative with me. All I wanted was for the water stains to be gone like they said they would be, no more no less. I later understood that the stains are not able to come out. I was less upset over the stains and more upset over the whole matter and how I was being talked to. His solution to the situation was, there’s nothing we can do. He didn’t try to understand or say, I’m sorry that you went through that or I understand let me see what I could do. His approach towards me was F*uck off. He was not nice at all. I asked him what he was going to do to rectify the situation and he said, we will buy your vehicle back. Honestly, that’s not a realistic solution to my issue, it was more like I don’t want to be bothered by you anymore, I don’t care. He was so rude. He could have offered me anything and I still wouldn’t have taken it because he was upsetting. Not everyone that works there is like that, do not let this hinder you from buying here, just don’t deal with Dave. It does not seem like he is interested in helping anyone that doesn’t benefit him. More
by brittany_britts
Employees Worked With
Dave Fendon
May 10, 2021
I highly recommend Dino. He was professional, friendly, and informative, He answered all of our questions and we never felt rushed or pressured to buy. It was an excellent experience. and informative, He answered all of our questions and we never felt rushed or pressured to buy. It was an excellent experience. More
by mugzysmom
Employees Worked With
April 30, 2021
I believe I am either on my 5th or 6th Honda purchased/leased from Arrowhead Honda and I have always loved it however.........this time Eric was AMAZING. He was professional, thorough and exped purchased/leased from Arrowhead Honda and I have always loved it however.........this time Eric was AMAZING. He was professional, thorough and expedited my process where I was in and out in no time. I can't say enough nice things about Eric. He took the time to show me all the features, he followed up with emails he is just AWESOME and hopefully you get the pleasure of working with him when you go to Arrowhead Honda. More
by cargirl
Employees Worked With
April 28, 2021
I have bought multiple cars from Eric and referred family and friends.. He makes the process easy, and is excellent with follow up to be sure everything is good. If you want a great car buying experience, c and friends.. He makes the process easy, and is excellent with follow up to be sure everything is good. If you want a great car buying experience, call Eric! More
by Jpassamonte
Employees Worked With
April 26, 2021
Mr. Steve Bullock embodies what every dealership and customer seek in a service advisor. He was professional, personable, and communicative and took care to answer all of my questions so I fully underst customer seek in a service advisor. He was professional, personable, and communicative and took care to answer all of my questions so I fully understood what my car needed. He explained all of the recommendations thoroughly and provided prompt and exceptional customer service from start to finish. I highly recommend him to anyone who needs service on their vehicle. More
by lindigrace
Employees Worked With
April 24, 2021
I flew in from illinois to buy a car we found online at this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and tol this dealership, also the dealership was recommended to us ... The salesman abandoned us during the transactioni. The sales manager was rude and told us we can go somewhere else to buy a car. They must not have liked we had our own financing because they sure did not want to do anything for us and there finance guy was very unprofessional. He talked so fast and didn't even get our paper work done right . Seriously 500$ for doc fees and they can't get it right ... Oh and watch out for the hidden fees they want to skip over .. He didn't even give us paper work of what we signed . Had to go back and demand to get the paperwork right and copies . I also had to bring a document in for them to sign for our lender and since he was gone for the next 2 days which I had no idea .. they were going to wait till he got back and I had to argue that it had to be done to close the loan . Noone even bothered to show us the features of the car , we picked it up the following day in hopes someone would walk thru the features , but no Went back the next day and talked with the customer service manager she is very nice and very helpful... But none of our experience was her fault ... We spent 30k here and felt like we did not matter at all More
by patti
April 22, 2021
On April 21, 2021 at 1:30pm we had an express service appointment for our 2018 Honda Pilot and to be seen by Steve Bullock in your service department. As we arrived, promptly, we were immediately met by appointment for our 2018 Honda Pilot and to be seen by Steve Bullock in your service department. As we arrived, promptly, we were immediately met by this gentleman Steve Bullock, service advisor in the service bay area. His immediate enthusiasm to assist in taking care of our vehicle was outstanding. But, more importantly his professionalism and courteous demeanor was overwhelming. Mr. Bullock spoke to my husband Brian, to explain and go over the services that were needed, at the time. My husband is very skeptical about many things and only agreed to an oil change and tire rotation. As I sat in the very well kept, waiting area, to my surprise my husband, called and spoke with Mr. Bullock, continued to ask questions with Mr. Bullock. Shortly thereafter all the required maintenance recommendations were being addressed. My husband and I spoke about Mr. Bullocks' character and his knowledge to service our vehicle and agreed to let everyone connected to Mr. Bullock at this service department know what a great asset you have at your finger tips. Not sure on what type of charting system is used but, believe us his professionalism hands down is 100% or A+++, Mr. Bullock is someone that should be recognized. Going forward we will contact him first in scheduling with all future appointments and recommend Mr. Steve Bullock, to our friends and family. Thank you very much Steve Bullock, for everything you have done for us. ☆☆☆☆☆ Mary & Brian Via More
by Mary Via
