Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arrowhead Honda
Peoria, AZ
3,425 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.”
At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years.
We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,425 reviews
September 12, 2021
I found a Honda Civic 2019 advertised on several sites for just a little over $15k. I contacted Arrowhead Honda and confirmed via several text messages over two days that the car was available and that w for just a little over $15k. I contacted Arrowhead Honda and confirmed via several text messages over two days that the car was available and that what was advertised online was correct. I had an hour drive to get to the dealership so prior to leaving I asked a final time and verified that there would be no surprises when I arrived. I was guaranteed no surprises everything shown online was correct and although the car had not been detailed they would pull it upfront for me. So with this in mind I took the hour drive with my family to Arrowhead Honda. Sure enough the car was sitting out front and I was greeted by the sales person and walked over to the car and was able to check it out. As I sat down in the car this is when the lying started... "Sorry but I just found out that the price we advertised is not the correct price" The real price is $23k. What? $8k more than what was advertised and what was "guaranteed" to be correct!! I asked to speak to the manager and I spoke to Hydar. Hydar blamed it on the "girl" who entered in the prices into the system that they do advertising with. He said they had been receiving calls all day but they had not been able to correct the price. He indicated he could give me a better price than the $23k... $22,500! I asked him if they knew the price was wrong why they wouldn't have called me. His response was that by the time they realized it, I was already pulling into the dealership. Which of course is contrary to the "we have been getting calls on this and trying to change it" statement he made earlier. False Advertising - Crooked Salespeople and Cheap Tricks to try and get you to the dealership. Over two hours burned on a sleazy sales tactic. Beware of this dealership!!!! If this is how they operate you know they will try other underhanded tricks!! More
by ET_carbuyer
Employees Worked With
Hydar Al-Alak
September 05, 2021
Sean Santostefano Rocks ,he is all about making customers happy.Excellent Service .100 % recommended .Thanks for your excellent services. You Rock.. Will recommend with friends and family. happy.Excellent Service .100 % recommended .Thanks for your excellent services. You Rock.. Will recommend with friends and family. More
by Jcaz
September 04, 2021
Took my 2012 Pilot to Arrowhead Honda Service. Told them I had a slow leak in my tire. They wanted $150 to analyze the issue. I got in my Pilot and left. Took it to discount tire.. Had a small screw in it. I had a slow leak in my tire. They wanted $150 to analyze the issue. I got in my Pilot and left. Took it to discount tire.. Had a small screw in it. They fixed it for free. They checked my valve stem sensors for free also. Trip before when I when in for oil change. They told me my powerstering pump was leaking. Wanted to replace it. I checked it when I got home, Dry as a bone, no leak. I plan to trade my Pilot and my wife's 2016 Accord in for new Pilot. I will not step foot on Arrowhead Honda Peoria lot again. My opinion is they are not a honest and repytable Dealership. I hope Honda International monitors this sight. More
by Rick
Employees Worked With
Dan Thomas
September 04, 2021
He straight up bs he likes to play the blame game and then when you call him out on stuff he said he has nothing to do with it he gives a number which he didn’t need to run any credit when we were pre ap then when you call him out on stuff he said he has nothing to do with it he gives a number which he didn’t need to run any credit when we were pre approved through bank. He lied and said he needed our info to find that contract and instead ran our credit to see which other bank can pick up our financing which drop our credit down alot. Don’t trust him his attitude is very cocky ! More
by Chevymouse13
August 31, 2021
It was beyond a pleasant experience, great staff nice cars . Jessica listened to my needs and very knowledgeable on her products. As well as Jeff cars . Jessica listened to my needs and very knowledgeable on her products. As well as Jeff More
by L.gonzo21
Employees Worked With
Jefferd, Jessica Aguilar
August 26, 2021
This review is specific to one problem employee - Graham Faria. I was recently in the market for a Honda Insight EX. I had an appointment scheduled with Graham to drive over and see one in the evening. Faria. I was recently in the market for a Honda Insight EX. I had an appointment scheduled with Graham to drive over and see one in the evening. On the day of the appointment Graham called to inform me that the vehicle had sold and he would inform me when they had more in stock. So far so good. A few days later Graham calls me and asks if I'm interested in seeing a Touring edition. I wasn't. I'm quite tall and the Touring has less headroom due to the moon roof. I explained that it needed to be an EX. He then said something to the degree of "Oh, you're the guy that didn't show up" and then hung up on me. That was a little odd, but whatever. Maybe he was having a bad day. He called me up again a couple of days later asking if I was still interested. By this point I had already found the car I wanted at a better price and was moving forward to purchase it at another dealer. I told him "No Thanks, I've already found the car at a better price at a dealer closer to me but thanks for following up". His reply was "Oh, well we don't have one in stock anyway" and then he hung up on me again. So his attitude wasn't a one off situation. I was annoyed enough at this point that I called and spoke with the sales manager explaining Graham's interaction with me and how it was unacceptable. He was apologetic. Fair enough. I'd already got my new car from another dealer. No big deal. We should be all good. Well, since that conversation Graham has called me 2 more times. The last time I answered I just laughed and asked if he was serious at which point he hung up on me, again. He left me another voicemail today. Honestly, Arrowhead Honda might be an amazing dealership, but Graham Faria is having some trouble doing his job and the fact that he continues to make confused phone calls to me even after I spoke with the sales manager is ridiculous. More
by Mike
Employees Worked With
August 25, 2021
We thought we had our car, on our way to the appointment the salesperson texted to say he had an emergency and had to pass us off to an associate. When we arrived and met the associate, he notified us that the salesperson texted to say he had an emergency and had to pass us off to an associate. When we arrived and met the associate, he notified us that the car we had come to buy had been sold the night before. There were no other similar cars on the lot and he was sure he could get one in in the next day or two by swapping with another dealer, BUT we would be required to sign documents purchasing the car - SIGHT UNSEEN and having never had the chance to test drive it. We felt a bait and switch had just been tried on us, so we immediately left the dealership, went to another Honda Dealer and had our new car THAT NIGHT! Highly recommend their competition, Earnhardt Honda in Avondale!!!! More
by neylobrd
Employees Worked With
Alex McDonald
July 17, 2021
They have always treated me great. I have been a customer for twenty years. I will continue to use Arrowhead in the future years ahead customer for twenty years. I will continue to use Arrowhead in the future years ahead More
by Karenscheuerman
Employees Worked With
Other Employees :
Parts department employee from Colorado is terrific, Dan Thomas
July 09, 2021
Coming from the dealer level for over 15 years (on the service side), I was apprehensive walking in as a retail customer. Unfortunately Arrowhead Honda proved my apprehension was well warranted. I'm curre service side), I was apprehensive walking in as a retail customer. Unfortunately Arrowhead Honda proved my apprehension was well warranted. I'm currently looking for a lightly used sonic grey Civic Type R, and have been watching listings. Arrowhead listed one today and we were in the neighborhood, so we stopped in. The Civic had yet to go through recon so a test driving was not an option, completely understandable as there is significant liability involved as it has not been inspected. We asked when it could be driven, but no answer was given. The salesman was very nice, but had little to no product knowledge of the Type R. Agian, understandable as it is not a common vehicle. Where Arrowhead failed miserably was at the ASM (assistant sales manager) level. When asked if we were planning on "buying today ", I responded with no. I'm not going to purchase a vehicle prior to test driving it. We were then told " we are not doing test drives on new or used vehicles ". They only way to drive the vehicle was to come to agreeable number's first. I've yet to drive the Type R, but it makes no sense to have a hard credit pull if I decided I did not like the vehicle after all. I made the comment "I guess I get it, it's a 50k vehicle". To which I was rudely told the Type R in the show room we were standing in front of was 70k. I responded with "that's not the one I want". Needless to say, we left. Was I "dressed up" today, no. I was running errands and am on vacation. Do I think I was pre qualified because of my apperiance, possibly. Do I think I was pre qualified being a woman looking to test drive a manual transmission, possibly. Do I think I was pre qualified being a female, possibly. Did we pull into the dealership in a highly modified Ford Raptor, yes. I get you sell Honda's, but your in the automotive industry. If your going to pre qualify, know that a Raptor is not a $25,000 truck. Thanks Arrowhead for living up to the stereotypes! I will take my business elsewhere. More
by J2021
Employees Worked With
Hydar Al-Alak
July 05, 2021
The sales man and manager were so rude they told us something on the phone and when we get there they say something else what kind of customer service is this ????? I would never recommend them to any something on the phone and when we get there they say something else what kind of customer service is this ????? I would never recommend them to anyone More
by Mimi
Employees Worked With
