Arrowhead Cadillac

I would never bring my car to them again. the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I ne the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I needed to talk with someone else there to help me. I took my 2008 SRX in. They told me there was no oil leak, but I saw oil. they also said my Transmission mount was completely collapsed. Had to do engine mounts, bushings. Did a complete inspection, which was horrible (I will explain later). I had all the other things done that they suggested, except the trans mount, as they don't make it anymore. Got it back, and the tire sensor was messed up when we got in the car. I took it to a fabrication company to see if they could make a tran mount for it. The owner of the place had me come in and took me under my Cadi. 1st off, the transmission mount was not collapsed at all. It was fine. He also showed me that the Rac and pinion were leaking oil really badly and needed to be replaced. Also, the struts were so warn that they should have been replaced abd the dealer should have seen this. The advisor at Arrowhead was pushing things that did not need to be done "ching ching, lets get money out of our customer" is what it was like. I ended up telling the manager that I did not want Mike to touch or look at my cadi. So, 2400 dollars later, and they did not address the real concern. Horrible place to take your cadi. I would never recommend them to anyone to service their cars. I always heard you should take your car to the dealer, but they are not honest, and I expected more from Cadillac. More

Mike Tennant is always a great help for me in service. Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thank Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thanks so much Mike! J'Dette Cerino More

*** PLEASE READ - BEWARE *** It saddens me to write this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cad this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cadillac had my Escalade for over two months to fix a parasitic draw and flush the transmission. I almost never got updates, and when I did, it was me calling them. They lied to me about having a comparable loaner. I bought their extended factory warranty through MPP at the highest "Platinum" level. They still changed me $786.11 to fix a shifting problem with the transmission by "flushing the fluid." It would be interesting to keep the vehicle to prove that was the "fix", but after my horrendous experience with Arrowhead Cadillac, I'm trading it in. The parting slam was being told they will charge you an extra 3% if you pay by credit card. Insult to injury. There's more to complain about, especially after speaking to the useless and patronizing general manager, Mike Meewes. I highly advise staying clear of this horrible dealership. You've been warned ⚠️. More

Excellent service, full attention to my needs by Service advisorr, Daniel Vega Part on back order advised that I will be called when it arrives, performed scheduled service and I'm very happy with service r advisorr, Daniel Vega Part on back order advised that I will be called when it arrives, performed scheduled service and I'm very happy with service received by Aarrowhead Cadillac More

I WILL NEVER PURCHASE ANOTHER VEHICLE FROM ARROWHEAD CADILLAC THIS DEALERSHIP WILL RIP YOU OFF AND NO ONE WILL HELP AT ALL CADILLAC THIS DEALERSHIP WILL RIP YOU OFF AND NO ONE WILL HELP AT ALL More

Car in for TSB work Todd and the service staff are great. Easy to make appointments, kept informed of progress as day went on. Great customer support and provide for and Todd and the service staff are great. Easy to make appointments, kept informed of progress as day went on. Great customer support and provide for and drink while you wait. More

Customer service was great. The wash job could have been better. I would recommend them and will use them again. Thanks again for your outstanding support better. I would recommend them and will use them again. Thanks again for your outstanding support More

I totally recommend Micheal Tenant for any service in your vehicle. He’s always willing to work with my schedule. He’s friendly and professional. your vehicle. He’s always willing to work with my schedule. He’s friendly and professional. More

Awesome team!!! The service team is awesome! They greeted me at the vehicle. Attentively listened to my description of the issue(s). Fast check in. Fast checkout. The service team is awesome! They greeted me at the vehicle. Attentively listened to my description of the issue(s). Fast check in. Fast checkout. More