Arrowhead Cadillac

Excellent from start to finish, great team work! Andrew and Bill display the excellent service I was looking for in not only buy a Cadillac, but entrusting my return for my next Cadillac for years to Andrew and Bill display the excellent service I was looking for in not only buy a Cadillac, but entrusting my return for my next Cadillac for years to come. I would invite all my friends to Arrowhead Cadillac. More

Dealership pushing services/intervals not in Owners Manual The Dealership tries to explain the GM cars are not designed/equipped to operate in the hot environment Phoenix (Valley of the Sun)and and try to sell The Dealership tries to explain the GM cars are not designed/equipped to operate in the hot environment Phoenix (Valley of the Sun)and and try to sell expensive services/intervals that are different from the Owners Manuals. I have no issues with the Service personnel. They were outstanding. I have contacted via On-Star... GM personnel who have advised to only approve/do what is in the Service Manual. I did and subsequently was advised by the Dealership the non-Owners Manual requirements were needed for safety purposes. My Wife and I really enjoy the Cadillac brand we have owned. I have a strong technical (undergraduate and graduate degrees) background with 31 years experience in various technical assignments in Caterpillar Inc in the USA,Europe/Mideast, and Russia.. I would not have my Wife take the car to the Dealership by herself. I can backup this response with detail in writing. More

hospitality This dealership is top notch! My parents went in just looking to get pricing and they left with a new vehicle. They worked with Joe who had impresse This dealership is top notch! My parents went in just looking to get pricing and they left with a new vehicle. They worked with Joe who had impressed my father so much along with Barton who took care of them on the financial end. My father said that he never felt pushed or rushed and that the buying experience was the best he had. I had two bad experiences at the local Jeep dealerships in the area and wanted to see if they could find a Jeep for me. People are not going to give their business to a place that makes them feel uneasy or forced. When my father took me the next day, we were greeted with smiles and my father like a good friend. Michael who is the owners son came in and welcomed me and welcomed back my father. It was a great introduction and they had my vehicle. Barton who did the financial part stayed late just to work on my paperwork cause he helped my parents and wanted to take care of me. Jim*( I am sorry if that wasn't his name) gave me the ins and outs of the Jeep while Joe was finishing up with another guest. He was great and full of knowledge, more so then the men who worked at the Jeep dealership. Thano you! When you are taken care of, you want to take care of them, so I am sending anyone I know who needs a vehicle to them because I know they will be taken care of! Thank you for the great experience and for the Jeep I have wanted for the longest time! Thank you thank you! More

Fantastic Experience If there's a better dealer experience out there, it would have to be on the Moon! Don't miss out on the most incredible car deal of a lifetime...Go A If there's a better dealer experience out there, it would have to be on the Moon! Don't miss out on the most incredible car deal of a lifetime...Go Arrowhead!!!!! Dr Carl G Carlozzi Chaplain, Phoenix Fire Dept. More

Excellent service! It was the most pleasant comfortable car buying experience I've ever had. I had friendly and immediate service. Thank you Andrew and Arrowhead Cadilla It was the most pleasant comfortable car buying experience I've ever had. I had friendly and immediate service. Thank you Andrew and Arrowhead Cadillac! More

Great Experience Great customer service while buying my car & after I picked up my vehicle too! Great attention towards the customer.! The salesperson I got contacted Great customer service while buying my car & after I picked up my vehicle too! Great attention towards the customer.! The salesperson I got contacted me several times after the purchase of my vehicle to make sure I had no further questions. More

Long Distance Service From the very first contact with this company, it has been a pleasure. They have gone above and beyond to make me feel like they wanted my business an From the very first contact with this company, it has been a pleasure. They have gone above and beyond to make me feel like they wanted my business and would work for me. I have never been treated so nice and respectful as I have dealing with these guys. More

Service For years I suffered the usual service problems that many experience, from not fixing the problem, over charging for work, lack of knowledge and assum For years I suffered the usual service problems that many experience, from not fixing the problem, over charging for work, lack of knowledge and assuming the customer doesn't know anything and all the other issues we have all experienced at some time. Arrowhead Cadillac is the only service department I have ever used where the customer comes first. I take all of my cars to them and always recommend them to friends and family. I have never been able to do that with any other dealership. More

Seamless Service I was very nervous when I walked in, because I thought, I couldn't possibly get approval in a Cadilac dealership. But, to my absolute surprise, I was I was very nervous when I walked in, because I thought, I couldn't possibly get approval in a Cadilac dealership. But, to my absolute surprise, I was greeted with warmth and professionalism. I spoke with Frank Barela, prior to my arrival and he handled me and my situation with absolute care. He was very knowleable about the inventory in my price range and the ins and outs of all aspects for meeting my specific needs. I was in and out of there with my new automobile within 2 hrs. The transaction went smoothly. The financial business went just as smooth. They closed at 8 or 9, but stayed with me to complete my transaction until close to 10pm. The finance manger, Barton Harris, patiently explained my payment options, warranties and such. Whatever your needs are, you won't be dissapointed, if you stop by ARROWHEAD CADILLAC. Hands down this is by far, the best experience I've ever had while purchasing an automobile. This will be my go to dealership from now on...Thanks guys. More

He was understanding, patient and professional. He was understanding, patient and proffessional.We traveled last minute with a little one and he was very patient with us. Our vehicle was clean and r He was understanding, patient and proffessional.We traveled last minute with a little one and he was very patient with us. Our vehicle was clean and ready. And treated us well. More