Arrowhead Cadillac

Beware, janky dealership 5 minutes ago My brother has a used Cadillac and has been driving it for a year or more. He took it into this dealership thinking it was the best dec 5 minutes ago My brother has a used Cadillac and has been driving it for a year or more. He took it into this dealership thinking it was the best decision because they would know more and do a better job. He paid $1200 to be told they couldn't fix the problem and they didn't give him a refund. Janky dealership, beware. Make sure to read previous posts from Charles Monygomery (2 months ago) Charles Score (1yr ago) and Chris Hicks (3yrs ago). Next I plan to file a complaint with BBB. More

Great service We’ve purchased from this dealership more than once, and consistently received excellent service and support. Mike Martin and Michael Tenant will kee We’ve purchased from this dealership more than once, and consistently received excellent service and support. Mike Martin and Michael Tenant will keep us as lifetime customers. More

Great group if people!! I recently purchased a vehicle from arrowhead Cadillac. ASK FOR AJ!!! AJ was able to help me find the right truck in the price range i was looking fo I recently purchased a vehicle from arrowhead Cadillac. ASK FOR AJ!!! AJ was able to help me find the right truck in the price range i was looking for. AJ is awesome made the whole processes easy/stress free!!! Great guy! Would recommend them to anyone! Mike D. More

Definitely try them out they are the best!!!! I love this dealership they were all so Awesome to me, Norm Ferrell was my salesman an Darcy L. Moore was my finacer. They both were very good to me. I love this dealership they were all so Awesome to me, Norm Ferrell was my salesman an Darcy L. Moore was my finacer. They both were very good to me. I would very much recommended this dealership to everyone, they are the best out there. I went to several dealerships when I was looking an out of them all ARROWHEAD CADILLAC beat them all hands down. More

GREAT EXPIERENCE I had the BEST BUYING PURCHASE EVER. Thanks to Barbara Mickelson I highly recommend her. I will refer her to all of my family and friends. I had the BEST BUYING PURCHASE EVER. Thanks to Barbara Mickelson I highly recommend her. I will refer her to all of my family and friends. More

Much disappointment for a "return customer". I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxu I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxury”, which I had just purchased from them one year previously, on another 2016 SRX “Performance”. I wanted more options that were available on the higher-trim Performance level. I was very open and direct on my specific needs which I spelled out to their internet sales contact. I assumed they would be very flexible with me given they not only knew the car I had just purchased from them one year previously, but it still had very low miles, was very clean, and still had much “certified” warrantee. Much to my surprise, their “difference” figure quoted was unreasonable given my research done online using car valuation services (In fact, I much later closed a deal on another virtually similar 2016 SRX for $7,000 less “difference” at one of their competitors). I followed-up with a request for their re-consideration and an indication of my willingness to work more on a “win-win”. Their response was curt and basically shut-off all discussions without demonstrating any flexibility nor answering all my open questions. This apparent dismissive and disrespectful treatment lead me to re-consider my concerns I had remaining from my original purchase one year earlier. Specifically, that earlier sale closing process including an unprofessional sales pressure tactic used by a sales manager, and more so, my rushed inspection of the car later demonstrated there were many chips in the body and windshield which had not been repaired by Arrowhead as part of their certification inspection process. I ultimately presented all of this to Sales Management at Arrowhead, and quite frankly, it appears they not only tried again to ignore or dismiss me, but ultimately, they made excuses and incorrectly tried to blame me for shutting-off negotiations early on. Bottom line, they lost a customer, and I found a much more customer-focused Cadillac dealership and a deal which saved me $7,000. More

Fabulous customer service We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was a breeze and my husband required a wheel change out which Ed creatively made happen. Excellent customer care and service. Marsha Thomason More

A Perfect Car-Buying Experience We worked with Julie and Jim Behncke when we purchased our first Cadillac from Arrowhead's Certified Pre-Owned stock. The car was in immaculate shape, We worked with Julie and Jim Behncke when we purchased our first Cadillac from Arrowhead's Certified Pre-Owned stock. The car was in immaculate shape, and we got a thorough run-through of all the information about the car, warranty options, and service. After making a very satisfactory deal, Julie wrapped it up with a comprehensive orientation on all of the car's systems. Things couldn't have gone better! More

AMAZING THIS IS MY THIRD CADILLAC....LAST TWO FROM ARROWHEAD CADILLAC...COULD NOT BE HAPPIER. FROM SALES TO SERVICE INCLUDING ROADSIDE SERVICE THE BEST THANK THIS IS MY THIRD CADILLAC....LAST TWO FROM ARROWHEAD CADILLAC...COULD NOT BE HAPPIER. FROM SALES TO SERVICE INCLUDING ROADSIDE SERVICE THE BEST THANKS FOR EVERYTHING ARROWHEAD CADILLAC. SALES PERSON BILL NOOJIN COULD NOT HAVE BEEN MORE HELPFUL AND COURTEOUS..THANKS BILL FOR EVERYTHING More

Great people, great price, easiest purchase I ever made. I am 82 years old, bought my first car at 12 years old, and since have purchased more vehicles than I can remember. This purchase of our new 2018 XT5 I am 82 years old, bought my first car at 12 years old, and since have purchased more vehicles than I can remember. This purchase of our new 2018 XT5 at Arrowhead Cadillac was the easiest, most congenial, and equitable deal I ever experienced. Mike, Carlton, Clint and Darcy were so professional, empathetic, knowledgeable, and pleasant it completely obliterates the age-old image of the unscrupulous car salesman. I, most definitely, will go back to Arrowhead Cadillac for my next purchase as well as highly recommend them to all of my friends and relatives. More