Arrowhead Cadillac

My visits to Lund for service are always pleasant. Everyone is extremely helpful and friendly. I have worked with Tony Grova for several years. He is great. I especially appreciate the option of ha Everyone is extremely helpful and friendly. I have worked with Tony Grova for several years. He is great. I especially appreciate the option of having my car picked up and delivered back to me, especially when I am at work. More

Jerry was great to work with. The staff was excellent. They were fair when they priced our old car. The salesman did not try to get us to buy out of our price range. The car was in mint condition and was They were fair when they priced our old car. The salesman did not try to get us to buy out of our price range. The car was in mint condition and was priced well. Their facilities are very nice and the kids enjoyed the frozen yogurt. More

Vince went out of his way to make our experience great. We had some special needs because there is handicapped plates and he took it upon himself to expidite. The General manager really cares about what ha We had some special needs because there is handicapped plates and he took it upon himself to expidite. The General manager really cares about what happens here, and it shows. everything he promised happened or will happen fast and efficiantly. More

If you'd like to know how you can go from "good" to "excellent" ... just put Phil Tiemeier back in the Service Department where he belongs. Customer Service just hasn't been the same since Ph "good" to "excellent" ... just put Phil Tiemeier back in the Service Department where he belongs. Customer Service just hasn't been the same since Phil moved to a different department. I used to feel like my business (and I) mattered, and Phil did that. Now? I'm just another number in line. I hope while you're tossing money at new chairs and fancy ceiling fans, you'll think about what your customers REALLY need; customer service that exceeds our needs ... PHIL TIEMEIER exemplifies and embodies that philosophy ... put him back where he belongs. Thanks for listening. Lori Lamb More

Outstanding customer service department (Service). Great lobby, friendly and knowledgeable staff. Mike Tenant and his crew are great. Any time I bring in my vehicle for service, my expectations are not on lobby, friendly and knowledgeable staff. Mike Tenant and his crew are great. Any time I bring in my vehicle for service, my expectations are not only met, but exceeded. My vehicle's problem was quickly diagnosed and fixed on-time as promised. More

I called Jerry after seeing an ad for a used Cadi. I've had my 06 CTS for four years now with mileage at 75K. I have an extended warranty that runs out in another 10K miles. I thought possibly I could tr had my 06 CTS for four years now with mileage at 75K. I have an extended warranty that runs out in another 10K miles. I thought possibly I could trade my car for a a later year with less miles but I didn't want to pay much more than my payment now and I didn't want to put any down for a deal. It was suggested I could lease a new model with about the same payment but I put alot of miles of my vehicles and leasing wouldn't be the best option for me. Jerry checked out my vehicle and said it was in good condition. He's going to keep his eye out for a vehicle he thinks I might want in the future and I'm going to save for more of a down payment. You facility is beautiful and everyone is top-notch. It was a good experience eventhough we didn't come to a deal. I'm sure we will at a future date! More

I had visited several dealerships while looking to buy a new vehicle. My salesperson went above and beyond what others did. He was very knowledgable about the vehicles and did not try to sell me something I new vehicle. My salesperson went above and beyond what others did. He was very knowledgable about the vehicles and did not try to sell me something I did not want or a vehicle that did not meet the specifications I gave him. I did not feel pressured to buy. The finance department was fantastic! He explained the huge pile of paperwork in an easy to understand language. More

I had no problems what so ever. I was greeted with respect. All my needs were taken care of without any question. The work was preformed in an timely manner. I was asked to describe all my concerns wi respect. All my needs were taken care of without any question. The work was preformed in an timely manner. I was asked to describe all my concerns with my vehicle and it was well taken care of. When I picked up my truck it was so clean, I thought it was brand new again. Great Job Guys More

The people at Lund are service oriented and work to meet the customer needs. They are friendly, sincere, and trusting particularly with repeat customers. I appreciate the approach of not being "pushy" but the customer needs. They are friendly, sincere, and trusting particularly with repeat customers. I appreciate the approach of not being "pushy" but rather trying to match a vehicle with customer needs and/or wants. More

The service department at Lund has always been outstanding and they deliver on their promises. They always stand behind their work and will always go out their way to satisfy the customer. I have outstanding and they deliver on their promises. They always stand behind their work and will always go out their way to satisfy the customer. I have bought 3 cars from this dealership because of their service! More