Arrowhead Cadillac

If you'd like to know how you can go from "good" to "excellent" ... just put Phil Tiemeier back in the Service Department where he belongs. Customer Service just hasn't been the same since Ph "good" to "excellent" ... just put Phil Tiemeier back in the Service Department where he belongs. Customer Service just hasn't been the same since Phil moved to a different department. I used to feel like my business (and I) mattered, and Phil did that. Now? I'm just another number in line. I hope while you're tossing money at new chairs and fancy ceiling fans, you'll think about what your customers REALLY need; customer service that exceeds our needs ... PHIL TIEMEIER exemplifies and embodies that philosophy ... put him back where he belongs. Thanks for listening. Lori Lamb More

Outstanding customer service department (Service). Great lobby, friendly and knowledgeable staff. Mike Tenant and his crew are great. Any time I bring in my vehicle for service, my expectations are not on lobby, friendly and knowledgeable staff. Mike Tenant and his crew are great. Any time I bring in my vehicle for service, my expectations are not only met, but exceeded. My vehicle's problem was quickly diagnosed and fixed on-time as promised. More

I called Jerry after seeing an ad for a used Cadi. I've had my 06 CTS for four years now with mileage at 75K. I have an extended warranty that runs out in another 10K miles. I thought possibly I could tr had my 06 CTS for four years now with mileage at 75K. I have an extended warranty that runs out in another 10K miles. I thought possibly I could trade my car for a a later year with less miles but I didn't want to pay much more than my payment now and I didn't want to put any down for a deal. It was suggested I could lease a new model with about the same payment but I put alot of miles of my vehicles and leasing wouldn't be the best option for me. Jerry checked out my vehicle and said it was in good condition. He's going to keep his eye out for a vehicle he thinks I might want in the future and I'm going to save for more of a down payment. You facility is beautiful and everyone is top-notch. It was a good experience eventhough we didn't come to a deal. I'm sure we will at a future date! More

I had visited several dealerships while looking to buy a new vehicle. My salesperson went above and beyond what others did. He was very knowledgable about the vehicles and did not try to sell me something I new vehicle. My salesperson went above and beyond what others did. He was very knowledgable about the vehicles and did not try to sell me something I did not want or a vehicle that did not meet the specifications I gave him. I did not feel pressured to buy. The finance department was fantastic! He explained the huge pile of paperwork in an easy to understand language. More

I had no problems what so ever. I was greeted with respect. All my needs were taken care of without any question. The work was preformed in an timely manner. I was asked to describe all my concerns wi respect. All my needs were taken care of without any question. The work was preformed in an timely manner. I was asked to describe all my concerns with my vehicle and it was well taken care of. When I picked up my truck it was so clean, I thought it was brand new again. Great Job Guys More

The people at Lund are service oriented and work to meet the customer needs. They are friendly, sincere, and trusting particularly with repeat customers. I appreciate the approach of not being "pushy" but the customer needs. They are friendly, sincere, and trusting particularly with repeat customers. I appreciate the approach of not being "pushy" but rather trying to match a vehicle with customer needs and/or wants. More

The service department at Lund has always been outstanding and they deliver on their promises. They always stand behind their work and will always go out their way to satisfy the customer. I have outstanding and they deliver on their promises. They always stand behind their work and will always go out their way to satisfy the customer. I have bought 3 cars from this dealership because of their service! More

We have been dealing with Lund since we moved to AZ in 2005. Luckily for us - we initially started dealing with Esther Jordan in service who has treated us amazingly anytime we have had a service related 2005. Luckily for us - we initially started dealing with Esther Jordan in service who has treated us amazingly anytime we have had a service related issue. Because of a recent Saab purchase - we also started dealing with Rob who has also done an amazing job. We have purchased a total of 4 cars from Lund and would not hesitate in returning to Lund or in recommending them to anyone else. We have recently started dealing with Tom Williams in Sales who is also very professional and would not hesitate in returning to him for a purchase. Thank you. More

Rob Cox is a great service writer and understands your concerns when you bring your vehicle in. I believe their prices for repairs are a little too high, especially for an oil change. When you bring your concerns when you bring your vehicle in. I believe their prices for repairs are a little too high, especially for an oil change. When you bring your vehicle in for warranty work, Rob is well aware of the problem and gets the problem taken care of ASAP. He also makes sure that a loaner vehicle is ready for you. More

I had my car serviced for both repair and recall (inside door handles) work. Esther Jordan and the technician (I do not know his name) found several items that needed to be repaired/replaced when I had my door handles) work. Esther Jordan and the technician (I do not know his name) found several items that needed to be repaired/replaced when I had my car in for service. Esther asked me to make an appointment at my convenience to repair these items and let me know that they would need the vehicle overnight. While my car was being serviced, Lund also changed my oil and washed my car. The car was ready when promised and there was no charge - absolutely no charge! I would definitely recommend Lund Cadillac. Their workmanship and professionalism has always been above expectations! More