Arrowhead Cadillac

On March 28, 2023 I placed an order for a brand new 2023 Cadillac Escalade ESV at MSRP with Arrowhead Cadillac. We waited almost 90 days for our vehicle to arrive and it did arrive on 6.15.2023 - my wife a Cadillac Escalade ESV at MSRP with Arrowhead Cadillac. We waited almost 90 days for our vehicle to arrive and it did arrive on 6.15.2023 - my wife and I were super excited! We proactively arranged our financing with our credit union as we've always done in the past. I was offered great terms by my personal credit union which we were content with given today's market and interest rates. Once our vehicle arrived, we were wondering why the dealer began to drag their feet on our vehicle delivery. When I requested the purchase order from our sales rep, he inquired who I'd be financing the vehicle through & how I'd be settling the balance. I shared with him that I'd be bringing in a cashier's check from my credit union and he was very quick to say that he could not accept my cashier's check??? I'm in the finance industry myself so I knew this was false. When I pursued the purchase order, he turned me onto his finance manager who then proceeded to convince me to come in to sign their contract and that they work with my credit union all the time. She went further on to say that my interest rate would be internally lowered to match the interest rate that my credit union originally offered??? Arrowhead Cadillac offered me 8.05% for 84mos term which is very unfavorable to me! At this point, I lost trust in them and their sales tactics knowing I was being lied to! She offered me the weekend to confirm what she said with my credit union which was unavailable due to the Juneteenth holiday. As soon as I called my credit union, they explained in full detail that what I was advised was completely false and not common practice! They found it very unethical that I was being lied to and steered into unfavorable terms. This upset me even more and I was determined to speak with the General Manager to explain my situation and was hopeful he could turn this around. This failed miserably as well, he was very quick to tell me that he was not going to sell my vehicle to me solely based on the fact that I would not participate in his financing offer. He stated it wasn't too much to ask if he was selling the vehicle to me at MSRP. My wife and I were uphauled at this behavior and have decided not to deal with this establishment any longer and also make it known to others of their greedy sales tactics! I'm in the mortgage industry where, we as licensed originators, are heavily regulated and we are to ensure the borrower is to receive the best possible terms and we are to always place their best interest as a top priority. I feel I was treated unfairly and lied to just so they could focus on their profit margin. I feel regulations should also be put in place to prevent this from happening to others who may fall to their trap! Beware!! More

I’m finally getting the chance to write this review after a 21 hour road trip home to St. Louis. You may be wondering what kind of crazy person makes a 21 hour drive just to buy a car… in my defense, I stumb a 21 hour road trip home to St. Louis. You may be wondering what kind of crazy person makes a 21 hour drive just to buy a car… in my defense, I stumbled across the best sales person west of the Mississippi, Bobby Kennedy. Sorry Bobby, I don’t feel comfortable claiming the east side. I’ve never bought a car from that half of the country. My husband and I were looking for a very specific vehicle, there were maybe ten cars in the US that were the correct year, trim, and color. One of these cars was in Arizona, just north of where my parents happened to live. From the start, Bobby was on his A game. He spent hours with my parents as they thoroughly inspected the car, and was quick to offer me exactly what we wanted for our trade in, as well as an excellent price of the vehicle itself. Within a couple days we put down a deposit and made plans to drive out, the deal virtually done before we arrived. Despite my parents having already spent hours documenting every minuet imperfection of the vehicle, my husband and I found ourselves double checking their work with younger eyes and trust issues. One thing my parents didn’t check was the ability of a 6’2” male to lay down comfortably in the back, but we were on it. Bobby was happy to standby and act like this was completely normal. Outside of going through my seventy-two point final checklist for the car, our time spent at the dealership was brief. Everything was done and ready for us outside of finance and final signatures, but even that was a breeze. Normally finance is an annoyance. There’s nothing worse than pushy sales pitches insisting you need to warranty your windshield wipers because your car will spontaneously combust within the first month of ownership if you don’t. Luckily for us, Esteban was a delight. While he made sure to explain everything to us in plain English, as well as make all of our options known, he didn’t get pushy in any way, nor irritable when we turned down warranty options. Easily the best finance experience we’ve ever had, quick, smooth, and to the point. Thanks Esteban! From talking to my parents and my own brief time at Arrowhead Cadillac, I suspect that there are other Bobby-like employees there, however, I want to be clear – Bobby is the best. He was eager to earn our business, and I’m so glad that he did. It all seemed too good to be true, but despite waiting for something to go wrong, big or small, the other shoe never did drop. There were no unpleasant surprises, hidden fees, or last minute changes. Everything was what we expected and hoped for, nothing could have gone better than it did. Bobby was excellent from start to finish, we genuinely could not be happier with our experience. The bar has been set way too high. Thanks for ruining every other dealership and salesperson for us, Bobby! (After further consideration, nobody cares about east of the Mississippi. Bobby is the best in general) More

Yoli was our sales person…. she was very professional and knows. I purchased a used car. Everything has gone smoothly. Yoli was outstanding! she was very professional and knows. I purchased a used car. Everything has gone smoothly. Yoli was outstanding! More

We purchased a 2022 Cadillac Escalade, brand new, and so far this has been our horrible experience. First off, we want to give a huge shoutout to Barbara and the Finance team for being so responsive and far this has been our horrible experience. First off, we want to give a huge shoutout to Barbara and the Finance team for being so responsive and catering. Unfortunately, that has been the only positive experience at Arrowhead Cadillac. We have only owned the vehicle for less than six months and so far the following issues have occurred; the door handle has come off, the front bumper clips broke leaving my bumper flailing in the wind chipping the paint, the leather gear shifter ripped, and the splash guard in the passenger front tire was missing screws and every time we got onto the interstate my car made a noise similar to flatulence. And no….I’m not making this up. We purchased the warranty so we weren’t too worried about it, except we should’ve been because the customer service has been awful. We have owned foreign luxury cars most of our lives and are not used to this kind of poor treatment… which is shocking because we paid the most for our Escalade. Our service advisor, Bora, has been absolutely awful. When we went to follow up with her supervisor, (the Director of the service department) Steve, in person he was fantastic however over email or phone calls we have gotten no response in 3 weeks. Here is our story (in which I fully intend on forwarding to Cadillac customer service, social media, and heck I even found a Cadillac customer service PO Box that I’m going to print this out to and send to with our information on it). First off, let me state that during the buying process we were informed that the dealer would either come and pick up our car or we would get a rental. There are never rentals available so almost always you have to rely on them to come pick it up. We have an appointment tomorrow and Bora canceled our pick up so now we have to drive it in. Little does she know we fully intend on talking to the GM while we are there. We bought the Escalade knowing that the gear shifter was broken, and that repair actually went pretty smoothly. We had also driven on the interstate that weekend and noticed a sound coming from the wheel well and when we went to look some of the screws were missing so Bora’s team replaced them. When our parents were in town, I went to open the door and the doorhandle literally came out of the door and was hanging there by a thread. We called Bora to get it in and she did and we also requested that she check all of the other doors to make sure that the handles were secure. During the process of them checking the other doors, they felt the need to take out and uninstall my $600 Nuna car seat and toss it in the back of my SUV. Honestly, it looked like they wiped the floor with it it was so filthy dirty. Bora promised that it would be reinstalled but they delivered the car with a dirty car seat in the back and when we called Bora to talk about it she never called us back. Then a few weeks later we noticed that the front bumper looked like it was coming off on both sides of the vehicle. We called Bora and she got us in to look at the vehicle. She stated that the clips for the bumper had broken and that it was going to be a couple weeks before they could get the proper clips in. A couple weeks went by we hadn’t heard anything so we called Bora and she said that unfortunately the technician that works on our car is going to be out on vacation and wouldn’t be able to fix our vehicle for two additional weeks. So at this point our bumper has been flailing in the wind for a month and in the process some of the paint was chipped off. So I want to say a month or more later we finally get the vehicle in and she fixed bumper clips but didn’t address the paint issue. Instead, when the bumper was tucked in (because you couldn’t see it anymore) she just chose to ignore it and ignore inquiries regarding the paint chips. At this point we were very upset and decided to pay Cadillac a visit in person. When we arrived at the dealership we were directed to talk to Steve who runs the service department. He was excellent at listening to our concerns and told us that he would deal with our issues from there on out. Well, we noticed the same thing happening to the back bumper and emailed him and called him numerous times and have not received a response in three weeks. I even sent video via email. Tomorrow we have a scheduled service for oil but again, for some reason Bora is still our service provider and she canceled our pick up service so now we have to drop it off in which we are going to take the liberty to talk to the GM in the morning. We are transplants from out of state and don’t have a lot of support here so we really rely on our vehicles. Our Lexus RX that had 90,000 miles on it never had as many problems as our Escalade has….and when it went in for regular services we always got rental cars so we could go about our day not having to plan around people to come pick it up and drop it off. I can safely say that my husband and I will never be purchasing a Cadillac or an American car for that sake in the foreseeable future due to the poor customer service we have endured. More

I am sorry that I trusted them! They have earned one star for a good reason. I would never recommend Arrowhead Cadillac. Never. Let me start by saying that I waited over three months before writing this re for a good reason. I would never recommend Arrowhead Cadillac. Never. Let me start by saying that I waited over three months before writing this review. I wanted to be sure emotions were not part of this review so that you, the reader, would have the facts without the raw feelings attached. The facts: • I purchased an SUV listed at $43K. I did not attempt to ask for a deal or a lower price. I was willing to pay the sticker price as I had a 9K trade-in, which would have left me mid-thirties. • I did not take any of the ‘extras.’ • I ended up financing $44K. Anyone with basic math skills would look at that and wonder why did you still pay $44K when the sticker price was $43K and trade-in (after pay off) for 9K? That was my quandary as well. I was told that all the ‘add-ins’ and taxes ate up the 9K. So, essentially, I gave my beautiful GMC Acadia away. Well, it did cover the taxes, yes, at about $3300 in taxes and fees. The other $5700 went into the ‘add-ins’ that I will NEVER use. What are the add-ins, you might ask? Car washes, lowjack (that I never asked for or wanted), something called Club Plus that was never explained to me… the challenge is that I live over 150 miles away, my car is garaged 95% of the time, and I have OnStar. I would need not one of these add-ins, nor could I use them because they are tied to the dealership, which, as I mentioned, is 150 miles away. All of this was simply added on without explanation. So….the dealership has $5700 free and clear without ever providing the add-on to me. The other issue was the 3500 miles on the car (keep in mind that I paid for a new car) that was put on the car through strangers taking the car as a loaner during service time. Think about that for a moment…individuals having their car serviced put 3500 miles on the car in less than ten months! That is staggering when you think about it. This also explains why the car idles poorly and reeks of cigarettes (I am a non-smoker). In fact, that was the first thing I noticed when getting in the car was the cigarette smell. I mentioned it to the salesman, but there was silence. I thought maybe the mechanics had been in the car with clothing covered in the smoke, but now that I know random people were driving it, I can imagine they smoked in the car. It still smells after three months. I know the dealership does not care. I spoke to the General Manager, who constantly mentioned that I signed the contract (like I didn’t know this!). I take full responsibility for trusting this band of hustlers. My questions were blown off by the General Manager. In fact, he told me that he could sell a car with 15,000 miles and call it new because the title had not changed hands. He was frustrated with me over the phone and told me he did not want to talk to me any longer. What a terrible experience. I should have done my research before dealing with these people. You can read other reviews (see the nurse that went through much the same thing as I did but lost the cash she had saved for years!). I am stuck with this situation, and I will do the right thing and pay off the car, but knowing that I simply gave away $5700 without any return on that money is horrific. Suppose you do business with these people, question EVERYTHING. Don’t take the sticker price, as I did; get them down on the price!! Learn from my mistakes in trusting and not asking questions. Learn from my willingness to pay full sticker prices, taxes, fees, and then get gouged with ‘fluff’ that goes into their already deep pockets. Beware. Dr. Samora More

The entire team at Arrowhead Cadillac was outstanding during a recent new purchase / trade in transaction. The sales staff is supremely knowledgeable but most importantly can explain the vehicle feature during a recent new purchase / trade in transaction. The sales staff is supremely knowledgeable but most importantly can explain the vehicle features, operations and benefits without being condescending. Would recommend this dealer for any customer who wants to be treated PROPERLY in their new car purchase. More

I’ve purchased 34 cars and 28 motorcycles in my life. I’ve purchased 34 cars and 28 motorcycles in my life. I’ve worked with many dealers, some brokers and a few private parties. This is, by far, the w I’ve purchased 34 cars and 28 motorcycles in my life. I’ve worked with many dealers, some brokers and a few private parties. This is, by far, the worst experience I’ve ever had. This business, and it’s staff are disrespectful, disingenuous, and frankly, at least appear to be dishonest. The transaction was not coordinated, and the price appeared to increase on each contact with the next staff person The vehicle I tried to buy had documentation of at least 2 accidents, yet I wasn’t allowed to have it inspected by an outside agency. At the end, the way I discovered that there wouldn’t be a deal is that my messages were just not responded to. Just like a 12 year old would act. If you’re going to buy a vehicle, find an agency who is at least willing to earn your money This one is not it Not by a long way More

my wife and I had a positive experience at Arrowhead. Sales personnel were excellent. Patient with questions and had the answers. Financing went smoothly and final paperwork was fairly quick. Sales personnel were excellent. Patient with questions and had the answers. Financing went smoothly and final paperwork was fairly quick. More

Do Not purchase from this location...Do NOT go here for Services purchased a 2016 Escalade last july and was ship to me with missing and damaged items. Waited almost 3 weeks to get truck ship to denver. I Services purchased a 2016 Escalade last july and was ship to me with missing and damaged items. Waited almost 3 weeks to get truck ship to denver. I had to take to a dealer in Denver to get it fix the first week. Second key was never program $400+ and sales person would not return emails and calls back, we purchase bumper to bumper warranty and we had to get gps antenna replaced and Advisor Anthony wanted to charged us $600+ I called Cadillac location in Tempe and got it done under warranty (no charge)also Manager Chris was no help at all and extremely rude when he knew all the issues we had with Sales man Alfonso which he no longer works there. Manager Chris do not return calls either dont care after you give down payment and sign papers. I do recommend Cadillac Tempe Location. More