Arrowhead Cadillac

It's always a pleasure to work with Tony Grova,and the It's always a pleasure to work with Tony Grova,and the rest of the Lund Cadillac team. They are highly competent and I have always had a del It's always a pleasure to work with Tony Grova,and the rest of the Lund Cadillac team. They are highly competent and I have always had a delightful experience working with this dealership. I will continue to use them and recommend this dealership. More

Super prompt intake of car .Listens carefuly to problem and wanted service .Explained performed service thoroughly.Also provided prompt ride service.This service department is great ,friendly,couldnt ask f and wanted service .Explained performed service thoroughly.Also provided prompt ride service.This service department is great ,friendly,couldnt ask for better.Tony Grova does a great job whith a pleasant attitude More

worst car buying experience ever! I ordered a 2010 worst car buying experience ever! I ordered a 2010 escalade esv from larry appleby at lund cadillac. about an hour before i was to come in and pic worst car buying experience ever! I ordered a 2010 escalade esv from larry appleby at lund cadillac. about an hour before i was to come in and pick it up i received a call saying that he ordered the short version and not the long version that i wanted. so instead of that i bought a 2011 escalade esv the escalade registration and sales tax was handled illegaly. i received the escalade in the state of arizona and instead of paying arizona state sales tax and registering the vehicle in washington state as i wanted, they paid sales tax and registration in washington state, which is illegal in arizona. i took in my audi r8 to have larry install a radar detector and ipod connection in it. i was supposed to get the car back teh next day, but it wasn't ready. 2 days later i was told by larry that the radar detector was installed but not the ipod connection because he ordered the wrong part. i went to the dealer on march 16 to pick up the r8 and larry lost the key to it. someone else that was in the dealer that day had picked up the key and walked away with it. so my $100k car was sitting in their lot with someone who had the key to it i received a call on march 17 that they got my key back so i went to the dealer to pick up my car. i complained to vern, the general manager, about my experience there and that to that point they had done everything wrong. after i got the car home the install of the radar detector wasn't even done correctly. now i need to take it someplace else and pay to have it fixed. one week prior to this i had put some money down on a customization project and no longer trust larry or lund cadillac to complete it so i asked for my money back. i have not been contacted about it since. lund cadillac still owes me $21k More

Ester is the greatest. She always listens, takes care of my needs. If necessary sees that I have a loan car. She keeps me informed of what is going on and the time frame I should expect to complete the wo my needs. If necessary sees that I have a loan car. She keeps me informed of what is going on and the time frame I should expect to complete the work on my car. She not only cares about my car she cares about me as a person and my safety in my car. She is worth 10 times her weight in gold. More

I have a 1999 Saab 9-3 and I have always taken it to the dealer for service. Once I found out that Lund Cadillac started selling and servicing Saabs, I started taking my car there because of the dealer's r dealer for service. Once I found out that Lund Cadillac started selling and servicing Saabs, I started taking my car there because of the dealer's reputation. My car has always been repaired on time and the esimates are usually very accurate. My only real compaint is that Lund Cadillac discontinued their loaner car program for Saabs. More

Friendly, professional staff. Good coffee and bagels in the waiting room. Car was washed and returned to me like new. Even some light dust on the inside was wiped down. My only complaint is that they were the waiting room. Car was washed and returned to me like new. Even some light dust on the inside was wiped down. My only complaint is that they were so busy that it took almost 3 hrs for an oil change and tire rotation. 1 1/2 hours would have been acceptable. More

Great service from Steven! He understood the problem with my vehicle, diagnosed it and fixed it. The waiting room lobby seemed very nice with bagels, Starbucks coffee and an ice cream machine. However, with my vehicle, diagnosed it and fixed it. The waiting room lobby seemed very nice with bagels, Starbucks coffee and an ice cream machine. However, I didn't need to wait for my car or a shuttle van because I had a loaner vehicle within 5 minutes so I could go back to work and return to the dealership at my convienence. More

Steve Henley was my Sales Consultant when I traded in my 2001 xxx for a new 2010 SRX. He was very helpful and proffessional, making sure I was comfortable with the transaction. When I am in for service Ste 2001 xxx for a new 2010 SRX. He was very helpful and proffessional, making sure I was comfortable with the transaction. When I am in for service Steve always stops to say hello and see how things are going. Because our first experience in 2000 with Lund Cadillac was pleasant I chose to purchase my SRX at Lund in 2009. Had no reason to look elsewhere. Tony Grova is my Service Consultant. Tony has explained and made sure the minor warranty repairs were done to my satisfaction. I usually have a lot of questions and he takes the time to answer ALL of them. My SRX had hail damage from the October, 2010 hail storm in Phoenix. Again, Tony guided me through the process making it much less stressful for me. And yes, my SRX looks new again! Tony Grova is a great asset to Lund Cadillac. More

First of all, the car (09 CTS) does not require much service except of lube oil & filter. Every time we bring the car in for service they are very responsive and prompt. Eric is the only service co-or service except of lube oil & filter. Every time we bring the car in for service they are very responsive and prompt. Eric is the only service co-ordinator I have worked with at Lund and I must say he is the best one I have ever worked with regardless of dealership. I have had other luxury brands prior to the CTS, but my experience with Lund and Eric is the best by far. More

The best Cadillac dealer in Phoenix. Fast, professional, honest, and Tony Grova, service manager always knows my name and keeps me appraised of how repairs are going. This dealership gets it and earns my re honest, and Tony Grova, service manager always knows my name and keeps me appraised of how repairs are going. This dealership gets it and earns my respect and patronage. Never a bad visit here, unlike the dealer on Camelback. I will continue to visit this dealership for service and for future buying. More