Arrowhead Cadillac

Sales I am completely satisfied with leroy, I Went looking for a reasonably priced used car and he showed me the benefitS of the new 1 and I would complete I am completely satisfied with leroy, I Went looking for a reasonably priced used car and he showed me the benefitS of the new 1 and I would completely recommend him to anyone More

BETRAYED BY ARROWHEAD CADILLAC! Purchased a 2013 SRX with 17,000 miles in May, 2014 for a car that "just came in." Looked good and seemed to run well. Sales experience was mostly Purchased a 2013 SRX with 17,000 miles in May, 2014 for a car that "just came in." Looked good and seemed to run well. Sales experience was mostly positive, although I was never informed that this was a rental car nor that a CARFAX report was available. Anyhow, problems began within two weeks: a severe OIL LEAK that soaked my garage floor; three weeks later, a DEAD BATTERY that left my wife and I stranded for an hour in blistering heat; next, rough idle and near stalling which required the REPLACEMENT of the CAM SOLENOID. The car is a a lemon and totally unreliable. I have asked for an exchange or replacement. A phone call to my salesman, an e-mail and follow up hard copy to Ken Welsh, the Sales Manager have resulted in the following statement from Mr. Welsh, "THIS IS A CADILLAC ISSUE, NOT A DEALER ISSUE...HOPE YOU ENJOY THE CAR." A dealership is only as good as their interest in resolving a problem. Terrible customer service from the Sales Manager. Buyer beware! ARROWHEAD CADILLAC IS NOT A RELIABLE DEALERSHIP! I feel BETRAYED. Buy elsewhere. More

Best Service in the Valley!! Arrowhead was prompt in picking up my Hummer (purchased from Arrowhead (Lund), fixed everything and contacted me with several other problems - took ca Arrowhead was prompt in picking up my Hummer (purchased from Arrowhead (Lund), fixed everything and contacted me with several other problems - took care of them as well! Repairs were made in a timely manor! We very much appreciated the loner XTS and pick-up of the vehicle!! Great door-to-door service! Coming from a family that has managed several large businesses, I was pleased to see that old fashion concern and care for the customer is still practiced! I highly recommend Arrowhead to everyone - no matter what vehicle you drive! Dr. Mark More

EXPERIENCE FROM THE TIME WE CALLED STORE REGARDING WHAT WE WERE INTERESTED IN UNTIL YESTERDAY WHEN WE PICKED UP VEHICLE FOR MINOR REPAIR TOTALLY SATISFIED SAL FROM THE TIME WE CALLED STORE REGARDING WHAT WE WERE INTERESTED IN UNTIL YESTERDAY WHEN WE PICKED UP VEHICLE FOR MINOR REPAIR TOTALLY SATISFIED SALES AND SERVICE OUTSTANDING PURCHASE WAS STRAIGHT FORWARD NO HIDDEN COSTS AND SERVICE WAS GREAT MANY THANKS TO SALESMAN SERVICE FINANCIAL DEPT ALL AROUND GREAT DEAL More

Great Service visit at Arrowhead Cadillac It was a great experience getting my Escalade serviced at Arrowhead Cadillac. There was no pressure to do unnecessary services that I have experienced It was a great experience getting my Escalade serviced at Arrowhead Cadillac. There was no pressure to do unnecessary services that I have experienced at other dealerships. More

Service They handled an issue with the car very well and answered my question. Very friendly and helpful as always. Outstanding new location and excellent They handled an issue with the car very well and answered my question. Very friendly and helpful as always. Outstanding new location and excellent customer service. More