Arrowhead BMW - Service Center

Expected a whole lot more from this dealership but they have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update o have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update on the car I kept getting the run around. So unprofessional and annoying, finally got things going when I decided to show up unannounced at the dealer 😏 if I wanted crappy service I could have went elsewhere and expected just that… Avoid this dump at all cost, not worth it… More

I own a independent repair shop That from time to time needs the help of the manufacturer to fix certain issues with cars. It’s the hardest thing to find someone in your industry to trust and have faith t needs the help of the manufacturer to fix certain issues with cars. It’s the hardest thing to find someone in your industry to trust and have faith that’s it they will take care of you. I found Mark to be most accommodating and very knowledgeable and straightforward very professional. Thank you for your service and taken care of what I needed More

the worst service and management I took my car there for the worst service and management I took my car there for service and to change my windshield wiper and when I get my car they broke my windshield an the worst service and management I took my car there for service and to change my windshield wiper and when I get my car they broke my windshield and when I asked them to fix it they said it was rock chip and I have pictures of my car that's my windshield is nothing wrong with it and I talk to 2 mangers there and they didn't do nothing and I was surprise with this service because I chose Bmw because I like there car and because of there good service but not anymore they become very greedy I really don't recommend BMW arrowhead to any one . More

I took my car in and they stole my cologne. I wrote them an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months ago. I written back twice and no reply sense the first admission of guilt. They obviously don’t care about me bringing back my 549. Horrible customer service and they have either thieves or just people who don’t care. I want a new bottle of cologne. I want the manager to contact me again not contact me then ghost me. Horrible business and if you go take all your valuables out of your car More

The worst experience I have ever had at a dealership. My wife took her 2019 BMW X2 in for service, she left with a cracked windshield! Took up the issue with the GM Brandon Bingham and he is claiming “you a wife took her 2019 BMW X2 in for service, she left with a cracked windshield! Took up the issue with the GM Brandon Bingham and he is claiming “you are a customer trying to get one over on us.” And has banned my wife and myself from the dealership! I don’t care about the cost to replace the windshield at this point as I have already had it replaced. I just cannot standby and let a GM treat customers with such a level of disrespect. I have bought 3 BMWs in the past three years and can say with confidence the X2 will be my last. More

Darren and his staff really gives excellent service and customer support. I appreciate how well they hear & take care of my service needs. Thx V customer support. I appreciate how well they hear & take care of my service needs. Thx V More

Clean service department, but they don’t follow a face mask policy. On three different visits about half the service department employees were not wearing masks. Tells me they don’t care about the healt mask policy. On three different visits about half the service department employees were not wearing masks. Tells me they don’t care about the health of their customers. More

Horrible customer service Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I Where do I begin, had a loaner with this BMW dealership, upon returned asked the lot attendant if everything was good before I left and he said yes, I left and then I’m being contact by the service Felix that there is a chip In the windshield either I can pay $65 get it fixed or go through my personal insurance, not knowing that I had glass deductible of $500. Then I called and told Felix that go ahead and fixed the chip I will pay the $65. Then he informs me saying oh it’s a crack now not a chip. They keep changing their words from chip to crack. Spoke to the service director name Daren. Nothing happened, I know how rental car or loaner car works, once the customer leaves the lot and was not informed anything it shouldn’t be customers responsibility afterwards. I highly suggest Arrowhead BMW to educate their staff on how things are done. That was the last time I will go to Arrowhead BMW. I will return back to Camelback BMW at least they’re honest and get to you and pay attention to you while your still in their Lot. Once again Educate your employees on things that needs to be done. Otherwise you’ll lose more valued customers. More