Arrowhead BMW - Service Center

Service department charged $151 for a service that should have been covered under the BMW Ultimate Care plan--replacement of an engine air filter (a $25 part and a 5 minute job). Car was less than 3 years o have been covered under the BMW Ultimate Care plan--replacement of an engine air filter (a $25 part and a 5 minute job). Car was less than 3 years old and only 14k miles. Avoid this service department = I question their ethics. More

Slow service. .. A bit overpriced alignment- was quoted almost $300. I showed service person average price via Google search, offered me a $60.00 coupon. Will NOT s .. A bit overpriced alignment- was quoted almost $300. I showed service person average price via Google search, offered me a $60.00 coupon. Will NOT see Colin again. 8/3 update: flat tire Steve told me to come in at 1:30. Sat down and showed me the cost. Told him about my tire insurance- said won't happen since Saturday. He was really gruff so asked to speak with manager. DEVIN KASS kicked me out due to last review "get your crappy xxx car out of here and never come back". More

Went in for repair on a heating element for a seat. The first pickup the back of the car is trashed, the back of the seat is damaged and the driver seat that was repaired the leather is loose! Looked l The first pickup the back of the car is trashed, the back of the seat is damaged and the driver seat that was repaired the leather is loose! Looked like a two year old put it together. Tell them I’m absolutely not taking the car back like that. Come back 3 days later pick it up, the leather is now better. The back of the seat was repaired with what looks like melted plastic instead of replacing the piece. And the best part, the back of the car is still TRASHED!!! More

We went to Arrowhead BMW after being very disappointed with our service at Chapman BMW in Phoenix. Arrowhead exceeded our expectations in every way. They went above and beyond to make sure that our proble with our service at Chapman BMW in Phoenix. Arrowhead exceeded our expectations in every way. They went above and beyond to make sure that our problem was solved. They provided us with a loaner and there was no waiting time to pick it up. Everything with seamless - from pulling our car into the service area to driving it back out again. Best BMW service ever! More

I have to say this is by far the best service experience I have ever had. I was greeted immediately when I arrived on the service drive. Randy Rivera quickly gathered my information and service concerns. Ov I have ever had. I was greeted immediately when I arrived on the service drive. Randy Rivera quickly gathered my information and service concerns. Over the 2 days he was always quick to call me back with updates on my vehicles repair and provided very detailed explanations as to what was going on. Now to the part that really blew me away....I received a text from Randy Bowdre the Master Tech that was working on my car. The text had a link to a 5-minute video. In that video I was shown the tread depth of my tires, brake pad thickness, full view of the undercarriage, and he explained in depth both warranty repairs that had been performed. Let me just say that I have been in the automotive industry for nearly 20 years and have never had such great communication with a service dept. Hats off to Arrowhead BMW. You guys are knocking it out of the park!!!! More

Keep telling me ALL cars have rusted rooters and it’s normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke fille normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke filled old Jeep! Plus They had me stand outside on the corner waiting for it with a crap sign saying Lyft! I’ll never buy a car from them again! RUN from BMW! This dealership lied to the BBB! Said they offered to fix my car and They never did! They have an F rating and are not BBB certified! Worst treatment ever! Got rid of my car at 2700 miles only 8 months old! They are lying, using cheap junk parts and stealing from people! More

Expected a whole lot more from this dealership but they have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update o have let me down…Not only has my car been in the shop for almost a week, but the service advisor has been MIA and every time I called for an update on the car I kept getting the run around. So unprofessional and annoying, finally got things going when I decided to show up unannounced at the dealer 😏 if I wanted crappy service I could have went elsewhere and expected just that… Avoid this dump at all cost, not worth it… More

I own a independent repair shop That from time to time needs the help of the manufacturer to fix certain issues with cars. It’s the hardest thing to find someone in your industry to trust and have faith t needs the help of the manufacturer to fix certain issues with cars. It’s the hardest thing to find someone in your industry to trust and have faith that’s it they will take care of you. I found Mark to be most accommodating and very knowledgeable and straightforward very professional. Thank you for your service and taken care of what I needed More

the worst service and management I took my car there for the worst service and management I took my car there for service and to change my windshield wiper and when I get my car they broke my windshield an the worst service and management I took my car there for service and to change my windshield wiper and when I get my car they broke my windshield and when I asked them to fix it they said it was rock chip and I have pictures of my car that's my windshield is nothing wrong with it and I talk to 2 mangers there and they didn't do nothing and I was surprise with this service because I chose Bmw because I like there car and because of there good service but not anymore they become very greedy I really don't recommend BMW arrowhead to any one . More

I took my car in and they stole my cologne. I wrote them an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months an email they got back to be and the tech admitted he seen it and it probably fell out in the wash. Okay fine but my original email was over 2 months ago. I written back twice and no reply sense the first admission of guilt. They obviously don’t care about me bringing back my 549. Horrible customer service and they have either thieves or just people who don’t care. I want a new bottle of cologne. I want the manager to contact me again not contact me then ghost me. Horrible business and if you go take all your valuables out of your car More