Arrow Ford Inc.

Unlike many dealerships I've dealt with in the past, there was absolutely no pressure or sales "games" at Arrow Ford. I bombarded both individuals with seemingly endless questions about the vehicle(s) w there was absolutely no pressure or sales "games" at Arrow Ford. I bombarded both individuals with seemingly endless questions about the vehicle(s) we were interested in, as well as possible financing arrangements, over a span of 10-12 hours. Both individuals displayed an exemplary amount of patience and answered all my questions honestly/promptly - without trying to "blow smoke up my butt". For the very first time in over 35 years of interactions with auto dealerships - I actually enjoyed the experience of purchasing a new automobile. Ms Huffman and Mr Barker need to be commended for their integrity, courtesy, attention to detail and their overall attitude of "caring for the customer". If you want to purchase an automobile without the usual stress of pressure, offer/counter-offer, and snake-oil sales persons -- this is the place to visit. More

They really worked with me to get a deal I could afford. They were polite and very helpful. Everything I needed was done in a timely manner. I couldn't have asked for more being a first time buyer. They were polite and very helpful. Everything I needed was done in a timely manner. I couldn't have asked for more being a first time buyer. More

Jim Anderson was a wonderful salesman to work with! He was very patient with us and always had a smile on his face (not the phony kind). We would suggest to everyone we knew to buy from him. He made for was very patient with us and always had a smile on his face (not the phony kind). We would suggest to everyone we knew to buy from him. He made for a wonderful experience, even in tuff circumstances! More

Excellent experience. Eric and Owen went out of their way to find the vehicle I wanted. I would highly recommend Arrow Ford in Abilene, Texas. to find the vehicle I wanted. I would highly recommend Arrow Ford in Abilene, Texas. More

I cannot say enough about Jim Alexander. I had looked on the internet enough to know I was interested in a particular used vehicle. I called to get additional information and was surprised by the honesty a the internet enough to know I was interested in a particular used vehicle. I called to get additional information and was surprised by the honesty and integrity Jim showed - way above and beyond what I would have expected. The vehicle had a problem with the engine. He was very informative about what the issue was, how it was being resolved, and what assurances I would have with the vehicle if I chose to purchase it. The resolution was (is) more than I expected and the work is being done as I right this. Jim called me yesterday with an update - a practice he has made since I first contacted him. He asked if I would allow him to drive it some before I picked it up so he could feel good about everything done (not that he didn't trust the job the service department would do, but that he would do the same for one of his children.) That made me feel very special. The fact that the dealership decided to give a whole new engine, rather than just replace a part of it is making me feel very secure about what I am getting. Thank you Arrow Ford, and expecially Jim Alexander, for your dedication to making me excited and feel totally secure in my purchase. It is a big one for me! I would highly recommend Arrow Ford and Jim to anyone considering the purchase of a new or used vehicle and I will definintely be doing business with them again. More

I just bought my first car from Arrow Ford and Jerry helped me find exactly what I needed in a friendly, professional manner. This dealership as a whole is top-notch and I was very pleased to do busines helped me find exactly what I needed in a friendly, professional manner. This dealership as a whole is top-notch and I was very pleased to do business with them. More

She is extremely friendly and helpful in every way. I will and have recommended her to all my coworkers and customers who are looking for a new or used vehicle. will and have recommended her to all my coworkers and customers who are looking for a new or used vehicle. More

I worked with Mr VanCleave for about a month to try and find the perfect car.We started looking at new and moved to used.We keep our cars for about 10 years so it is an inportant decision.We had a very neg find the perfect car.We started looking at new and moved to used.We keep our cars for about 10 years so it is an inportant decision.We had a very negative experiance with one of the sales managers and left intending to not return.We did return however and purchsed a vehicle because of the professionalism and courtesy extended to us by Mr VanCleave.He resolved the conflict with the used car manager who had behaved in a totally unprofesional manner.I will recommend Mr VanCleave to my friends in the future. More

I enjoyed working with this dealership. Jerri was very helpful and answered all my questions. I was looking for an acadia even though this was a ford dealership they had a trade in available. The price wa helpful and answered all my questions. I was looking for an acadia even though this was a ford dealership they had a trade in available. The price was negotiated and I feel we got a good deal for the car I wanted. When my husband and I returned to the dealership to look at the car and make a purchase, Jerri, was very helpful and understanding about us having our 2 year old with us. We were offered drinks, candy, and he was entertained with a balloon. I felt like we were being helped in a timely manner and she was always checking on everyone to make sure the job was getting done right and fast. More

I had a very positive visit with the salesman, Jim and I got a real good deal on a Ford Focus. And I would recomend them to anyone. I got a real good deal on a Ford Focus. And I would recomend them to anyone. More