Arrow Ford Inc.

I recommend for Service. I haven't bought a car in Abilene since I was stationed here in the USAF 20 years ago, but my friends have always raved about their salesmen at Arrow. My now 2 year old Escape Abilene since I was stationed here in the USAF 20 years ago, but my friends have always raved about their salesmen at Arrow. My now 2 year old Escape was a problem from day one. I bought it new in Austin and moved home to Paint Creek 5 months later. It had already been in the shop once. It made a trip to Arrow 2 months later (Feb. '12) and Carrie really came through for me on getting my transmission software updated, yet again, and finding why my truck felt like it was driving through an earthquake every time it got up to 70 mph. It's always great to talk to a woman who knows cars; I was raised in the garage and on race tracks with my grandpa and dad building our cars, so I know what I'm talking about when it comes to wheels. She gave me the respect I have only ever gotten when talking to those who know me and my experience. Last summer, when a national chain repair shop literally killed my best friend's car, Paul Martinez and "Awesome Eric" (in Sales) helped her get into a new car without ripping her off. They also helped her get the money that repair shop owed her for the demise of her former, once perfectly dependable vehicle. (She and I were referred to Paul by another friend who calls him "MY service guy!") This September, I got fed up with multiple issues from my Escape. I took it to Paul Martinez and he was on top of my vehicle's diagnosis the whole time. I was very unhappy to hear that Paul researched my warranty and found that I did not get the warranty I told the Austin dealership I wanted when I bought my vehicle. I am now into extended warranty after only 2 years. NOT what I asked for from Leif Johnson. (Lesson learned; won't happen again.) Paul and his Service crew couldn't get to it for the first three days, and then tried for 2 days to get it to duplicate the problems I had. Nothing. Paul and I drove it together. Nothing. So, under extended waranty, I had to pay for 5 days of rental car. Kyle and Arrow policy helped me out on two but I still had to pay for three. That was money I really did not have to spare. Three or four days later I checked my bank account and found that someone at Arrow, I don't know who, had refunded me one of those days.Awesome...I didn't even have to ask. Sometimes, it's the smallest things you do that can make the biggest difference...thanks, Paul!!! More

I received a letter in the mail from Kelsey Cook wanting me to stop by and see if she could help get a car. I went by on 6/18/2013 and we looked at a couple of cars. One was a 2011 Toyota Camry and the othe me to stop by and see if she could help get a car. I went by on 6/18/2013 and we looked at a couple of cars. One was a 2011 Toyota Camry and the other was a 2013 Ford Focus. I got the 2013 Ford Focus. The reason for all excellent marks is the excellent customer service that Arrow Ford gives. You can't beat them at what they do. I was in customer service for over 31 years and I know what it takes to make a customer happy and so do they. Kelsey Cook and Van Cleave went above and beyond to make this happen and they made it happen and made this customer very very happy. I will recommend anyone to Arrow Ford. More

Troy got us a great price on a truck, he was very friendly and went out of his way to make sure we got everything we needed. Would recommend to anyone looking for a new/used vehicle. Thanks!! friendly and went out of his way to make sure we got everything we needed. Would recommend to anyone looking for a new/used vehicle. Thanks!! More

A few months ago I told Mr. Keidl exactly what I wanted and needed in my next vehicle, and since then, he has updated me periodically about his search for a vehicle that matched my specifications. Today, I and needed in my next vehicle, and since then, he has updated me periodically about his search for a vehicle that matched my specifications. Today, I closed the deal on my new (to me) car and I couldn't be happier. He was constantly on the lookout for the perfect car, and wasn't pushy because he was more concerned with getting me into the perfect car instead of just getting one off the lot. Excellent salesman, karaoke monster, and a one-in-a-million guy. More

Mike was able to find the perfect truck for me and my family. He went to great lengths to find what we wanted, including bringing a vehicle for me to look at even though I was unable to go up to Arrow at family. He went to great lengths to find what we wanted, including bringing a vehicle for me to look at even though I was unable to go up to Arrow at that time. Great attitude and customer service. More

Derek was friendly and professional and went the extra mile putting gas in my car and floor mates thank you! I have already suggested a friend come and buy a car from Derek Mills! mile putting gas in my car and floor mates thank you! I have already suggested a friend come and buy a car from Derek Mills! More

!!!Update to this post. My computer was acting up and changing states that I did not put. I want to make it clear that my experience was an all 5 STAR experience, just read below and find out why....... changing states that I did not put. I want to make it clear that my experience was an all 5 STAR experience, just read below and find out why....... Why am I giving this reveiw? Lets start by saying that I work long hours and it was difficult trying to find someone that could work with that. I had contacted many other dealers and came across Arrow Fords web page and the assistant pop up came on and I just asked a question. The next day Aaron Cunningham got back with me. I told him what I was looking for and that I was just looking. He made an effort to find something that I would like. We made a deal to meet on a vehicle, but he call me and told me that it would be more than what I wanted to pay. He then went on to give me mulitiple options. I figured since he went out of his way I would give him the chance to show me some things. I was really expecting him to sell me on some new car that I didnt want or get me in something that I could not afford. I was surprised to find out that he only wanted to show me other options in the areas of what I wanted to begin with. I just want to thanks him for all that he did for me, by coming in on days off to accomidate my schedule and staying late to help with this process. How many people would do that, I know that I would have been like "Its my day off, can you come in another time?". I never felt like I was just a sale to him and that I was actually a freind, and that is what happened at the end of this. I didnt find a salesman I found a freind that sales cars. More

Very wonderful with working with my budget and making getting a new car fun and not stressful at all. Also traded my car in and they bought it exactly for what I asked and no less. Thank you Aaron. You'r getting a new car fun and not stressful at all. Also traded my car in and they bought it exactly for what I asked and no less. Thank you Aaron. You're my hero! Xoxo Ashley. More

I am not easy to work with when it comes to buying a vehicle, but I had be best experience Ever! with Mr. Mike Hilliard buying my car. I felt like I had Uncle Mike by my side helping me through the pro vehicle, but I had be best experience Ever! with Mr. Mike Hilliard buying my car. I felt like I had Uncle Mike by my side helping me through the process and decisions making that lead me to the perfect car for me. We discussed how to rebuild my credit and he gave me the tools to do so. Mike did a wonder job at bring me to a state of self realization of what I SHOULD be looking for in buying a car. :) My family watched as I went through the process and they recognized and appreciated all the hard work Mike put into getting me a dependable car that I can afford and that I Love! May God Bless Mike Hilliard and continue to show him Favor. Patricia Oliver More

My sales rep from my previous purchase called and said there was an F-150 in the lot that fit my profile. It was a Super Cab, Clean, and low miles. I stopped by to look. After inspection I bought it. Simp there was an F-150 in the lot that fit my profile. It was a Super Cab, Clean, and low miles. I stopped by to look. After inspection I bought it. Simple and straight forward. It was fun Barkering....I mean Bartering on the Interest rate. My bank took care of me although Doyle put up a mighty fight. More