Arrow Ford Inc.

My husband and I live in California while our son goes to ACU in Abilene. The car our son was driving had finally given up and he was in need of a dependable, affordable car. Since we are out of state, we ha ACU in Abilene. The car our son was driving had finally given up and he was in need of a dependable, affordable car. Since we are out of state, we had no idea what dealerships were reputable and which were not. We called a friend who lives in Abilene and she recommended Derek, at Arrow Ford. Our experience was first rate! Derek interfaced with our son directly and, with us, by phone. He was professional, courteous, extremely knowledgeable and, above all, honest. We also worked with Joshua in the finance department. He was friendly, straightforward and made the experience a pleasurable one. We HIGHLY recommend Arrow Ford!! More

First time buying a car and Randy took his time in showing us around. Helped us get into a car that met our needs! Thank you guys for our first family vehicle!! showing us around. Helped us get into a car that met our needs! Thank you guys for our first family vehicle!! More

The whole experience with Arrow Ford was very exceptional. This was my first time buying a vehicle and they made everything very clear and comprehensible. I understood every part of the process a exceptional. This was my first time buying a vehicle and they made everything very clear and comprehensible. I understood every part of the process and am very thankful each person I encountered made that possible. Randy Johnston guided me each step of the way and helped me thoroughly. Thank you Arrow Ford for the first car!!! More

Adam did a great job finding the perfect truck for my family. He listened and helped with everything. I will definitely come back again for my new car. family. He listened and helped with everything. I will definitely come back again for my new car. More

I gave the rating(s) above because everyone took the time to be friendly to me and explain which vehicles were the best deals, as well as which vehicles were on sell for this particular weekend. Misty showed to be friendly to me and explain which vehicles were the best deals, as well as which vehicles were on sell for this particular weekend. Misty showed me all of the great features of the Taurus and never pressured me into the deal or turn me away from any other car I was showed. She was by far the best sells person I have ever dealt with. I couldn't be happier with my new Taurus and the experience I had at Arrow Ford. I will be telling all of my friends about the great deal I got. More

Adam was a great salesman! He was very friendly and polite, he even heckled on us after we left and today! He went above and beyond to make sure we was taken care if. He even helped buckle my daughter polite, he even heckled on us after we left and today! He went above and beyond to make sure we was taken care if. He even helped buckle my daughter in our new vehicle! Would defiantly recommend arrow ford and Adam! More

Lisa Johnson was so great yesterday with my daughter. My daughter bought her first car and the car buying experience, with Lisa Johnson, the time that was taken, the whole process was wonderful. I can not daughter bought her first car and the car buying experience, with Lisa Johnson, the time that was taken, the whole process was wonderful. I can not tell you enough times how wonderful Lisa was. I highly recommend her to anyone. I will be back to buy my next car from her. More

Every thing was great. Everyone there was so nice and patient with me. There where willing to help me in any way possible. There weren't trying to shove a car down my thought. Witch was really nice.this patient with me. There where willing to help me in any way possible. There weren't trying to shove a car down my thought. Witch was really nice.this was my first time buying a car on my own and I was really surprised how easy they made it for me. More

I visited Arrow Ford several months ago as our family anticipated purchasing a new (used) vehicle in the coming year when our daughter would turn 16 and would begin driving our 2010 Ford Focus (which we anticipated purchasing a new (used) vehicle in the coming year when our daughter would turn 16 and would begin driving our 2010 Ford Focus (which we also purchased from Arrow Ford in 2009, and have been extremely pleased with). Adam Keidl met my daughter and me on the lot as we were looking at vehicles and was very friendly and personable, as well as knowledgeable about the vehicles that might fit the description of what we were looking for. Over the next several months, he stayed in contact with me via text and e-mail, just enough that I knew he was thinking about us and keeping our needs in mind, but not so much that it seemed pushy or smothering. After seeing a vehicle (2012 Escape) online at Arrow Ford that seemed exactly like what I was looking for, my daughter and I visited the lot again about three weeks ago and Adam immediately knew which vehicle we were describing, showed it to us, let me drive it, then offered to let us take it home and see if it was really what we wanted. While we really did love this vehicle, my husband wasn't ready just yet to make a purchase as we still had several payments left on our Focus. Adam continued to stay in touch with me about this vehicle, letting me know when the price was reduced, when the time approached for it to move off of the lot, the details of it's history, etc., and as I discussed the Escape with other family members, my mother-in-law and father-in-law visited with Adam more about the Escape, and he went to great length to work with them to purchase the vehicle for our family as a surprise gift! We have driven Ford cars and done business with Arrow Ford for over two decades now, and Adam is one of a number of employees there who have gone above and beyond to satisfy a customer, even at their own personal expense, to make sure that we are 100% satisfied, and in return we continue to come back to Arrow Ford first for our vehicle needs. More