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Arrow Ford Inc.
Abilene, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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463 Reviews of Arrow Ford Inc.
July 16, 2015
service writer Took our car in yesterday for an oil change and to have the transmission checked under warrenty...called service writer at 4 to check on the car, left Took our car in yesterday for an oil change and to have the transmission checked under warrenty...called service writer at 4 to check on the car, left a message...called at 5 ;;;left another message..no call back...called service writer this morning at 830..left message.. no call back..called the dealer ship at 930, talked with two different people to check status of our car...the second person said she would have the service writer call us...which she did a few minutes later...said our car was ready for pick up. service writer claimed the excuse was she hadn't received any messages , while in her booth waiting to speak with the transmission tech, the service writer in the next booth which we could hear very well was returning calls..guess his phone must have worked.. you know..can;t say i was lied to, but i can say that if they were going to keep the car, that a simple phone call stating that was in order..they know nothing about customer service, when the warrenty is up on this car...we will never set foot in this business again...not happy. More
by doc1932
Employees Worked With
Becky
June 25, 2015
Very Pleased I had a fantastic experience! The staff is VERY military friendly and they were a big help. My representative became one of the first friends my wife I had a fantastic experience! The staff is VERY military friendly and they were a big help. My representative became one of the first friends my wife and I made here. I hope that if I buy another vehicle, it will be through them. Mrs. Zenita is the one to talk to! More
by Mr. Drawdy
Employees Worked With
Zenita Robles
March 12, 2015
Would definitely recommend Arrow Ford! Very pleased with our experience at Arrow Ford! Tisha Westbrook was our Sales Consultant and was very friendly and helpful....and Joshua Davis in Fina Very pleased with our experience at Arrow Ford! Tisha Westbrook was our Sales Consultant and was very friendly and helpful....and Joshua Davis in Finance was wonderful to work with and made the whole process very easy....would definitely buy again in the future!!! Everyone needs to go see Tisha for a new car or truck! More
by Ladyjane65
Employees Worked With
Tisha Westbrook, Joshua Davis
February 15, 2015
No One answers phone in service or returns our message We have been trying for weeks to get our Expedition, 2014 in for the 5000 mile check up. No one ever answers the phone in the service dept. or return We have been trying for weeks to get our Expedition, 2014 in for the 5000 mile check up. No one ever answers the phone in the service dept. or returns our message we leave.. Do we need to contact Ford Motor Company. I guess we should have stuck with Lawrence Hall. More
by Stev
Employees Worked With
Don't know
November 05, 2014
A First Time In my life I have purchased 4 vehicles. Every time I have left the dealership I have had a feeling as if I have been hosed or rodgered but good. Arro In my life I have purchased 4 vehicles. Every time I have left the dealership I have had a feeling as if I have been hosed or rodgered but good. Arrow ford is the first dealership I have driven away from feeling that I have been treated fairly and honestly. Adam and Zach got me out the door with a great car and a great price. Thanks Arrow Ford, when the time comes I will buy from you again. More
by Richard Evridge
Employees Worked With
Adam Keidl
October 23, 2014
shamonica Morton Brant is an exceptional person and he worked with me every step of the way. The process was quick and easy. I love my new car also thanks for filling Brant is an exceptional person and he worked with me every step of the way. The process was quick and easy. I love my new car also thanks for filling the gas tank. It helped out alot when driving back to Dallas. Thank you, ShaMonica M More
by Shamonica Morton
Employees Worked With
Brant Bunker
October 06, 2014
Great Customer Service Adam made the process easy and was friendly the entire time. Finance guy, Joshua, was also very nice. We are very happy with our truck and very happ Adam made the process easy and was friendly the entire time. Finance guy, Joshua, was also very nice. We are very happy with our truck and very happy with the whole Arrow Ford experience. Thanks again! More
by blguswilson
Employees Worked With
Joshua Davis, Adam Keidl
September 26, 2014
Mamas new ride Our kids have outgrown the need for a mini van. So we decided to look for a car. When we left Sweetwater I had Arrow Ford in mind to start looking. Me Our kids have outgrown the need for a mini van. So we decided to look for a car. When we left Sweetwater I had Arrow Ford in mind to start looking. Me and my wife pulled in and parked and kinda bypassed all the salesmen. We just wanted to look. We walked over three used lots at Arrow. We really liked the Taurus but we kept looking. We did not want ANYTHING with leather just our preference. After we agreed on what we wanted we went inside and talked to Mando Calderon. He tried to help us but he had been out a while and had A LOT of catching up to do. He put us in the hands of Scott Pugh. He took us for a test drive and made the car buying experiance an easy thing for us. We will be repeat customers. More
by bobby.fisher.543
Employees Worked With
Armando Calderon, Scott Pugh
September 26, 2014
Hard to find Explorer After looking at serveral dealerships both local and dallas. I found Adam Keidl by far the easiest to work with (even with a couple of strange request After looking at serveral dealerships both local and dallas. I found Adam Keidl by far the easiest to work with (even with a couple of strange request). I walked on to many different lots in a 3 day span ready to buy (check in pocket), every single other person or dealership was a serious pain to talk to or just plain unfriendly. Adam was very helpful, friendly and made buying a car very easy, even with a harder to find model. I will go back the next time I buy new/used. More
by ricke9590
Employees Worked With
Adam Keidl
September 18, 2014
Purchase of a "new" used Toyota Adam Keidl was outstanding in his service and assistance to me. I am one of those folks who is always reluctant to purchase a new vehicle. Don't like Adam Keidl was outstanding in his service and assistance to me. I am one of those folks who is always reluctant to purchase a new vehicle. Don't like the payments or the hassle. Adam and the rest of the team at Arrow Ford made it effortless and as pain-free as possible. I've had my 2014 Toyota Camry SE for a week now and love it. I would recommend Adam and the rest of the Arrow Ford team to anyone. Thanks again! bfahrlender More
by bfahrlender
Employees Worked With
Adam Keidl
