Arrow Ford Inc.

FIND ANOTHER SERVICE CENTER! IT IS NOT WORTH PAYING DEALERSHIP FEES FOR SUBPAR AND NEGLIGENT REPAIRS I had my Bronco in the service center to repair multiple parts after it ov IT IS NOT WORTH PAYING DEALERSHIP FEES FOR SUBPAR AND NEGLIGENT REPAIRS I had my Bronco in the service center to repair multiple parts after it overheated due to the oil cooler failing and mixing the coolant/ engine oil. The repair was not cheap and cost ~$4200. Over half of that cost was labor alone. The dealer charged 210 per hour for labor. Not a cheap rate... As a result, you expect nothing but the best for the repair. Upon inspection of the vehicle,e I notice my entire front skid plate is missing! It wasn't in the back or anywhere around. The dealership is closed so there is no way I can contact anyone to rectify it. When I get in my car I find a dirty used shop rag stuffed in my cup holder and my steering wheel and shifter are grimy and tacky. After calling multiple times and speaking to multiple people, I finally got an answer. As it turns out the technician just left the massive skid plate on his bench and forgot to put it on. My concern now is what else did he forget to do?! My engine's cooling system was repaired; but how can I trust that now?? How can you be so negligent to miss the skid plate and not return my vehicle in the condition it was when I left it? I paid a premium in labor for it to be done right. I am given a vehicle that is missing parts and in a dirtier condition than I left it. If I wanted garbage service and subpar repairs I would have gone somewhere else. Because I live 2.5 hours away I can't just stop by and get it put back on. Instead, they shipped it to me and the service manager suggested I just put it on myself. Since when do you go to a mechanic, get a partially complete repair, and then the mechanic asks you to finish their work?! Instead of offering to have another mechanic come and put it back on, or having another dealer/ service center they recommend, his first offer is just for me to figure it out and they'll reimburse me later. Absolutely abysmal service. Do yourself a favor and look somewhere else for repairs if you want to save time, money, and the headache. More

Service is horrible. Had to take my truck in for two tires to be replaced. They put the 2 new tires on that took over two hours and then the new tires had no white lette Had to take my truck in for two tires to be replaced. They put the 2 new tires on that took over two hours and then the new tires had no white letters out. Turned out the new tires had no white letters and the two remaining tires had white letters out. Had to go back another day and spent 2 1/2 hours and found out I was pushed aside for a worker to change out tires on his new purchased truck. it’s at least an hour more wait than what your told every time I’ve gone in for service. I had one service scheduled where they had to take my truck to another dealer. When I called to check on my appointment, the service had never been scheduled. No one calls you back. Leave messages and still no call backs. I keep thinking they will send me a satisfaction survey but haven’t seen one yet. More

Sales people are great, but I can assure you, after 20 years buying cars here I’ve watched their service department go to crap! Cars are made like crap now also. You would have thought I’d learned my less years buying cars here I’ve watched their service department go to crap! Cars are made like crap now also. You would have thought I’d learned my lesson after 2 escapes needed motors (both less than 3 years old). Third escape had fuel pump issues. So I then went for the ecosport. Just past my 30,000 mile mark, it had thermostat issues. Service department said it would be months to get it in. I refused that response and made them look at it. Spent $400 (that was with their xxxx extended warranty) to get it fixed, and 5 weeks later the same thing happened. Traded it in for a Buick! Buy Arrow Ford! Now I’m waiting for the refund on my warranty and even the cashier is lying to me. I can’t WAIT to be completely done with this horrible business! More

I tried multiple times during the week to schedule appt for a recall tried 3 different phone numbers and only one rang but then it switched to busy. The other lines were also busy. I've always had issues b for a recall tried 3 different phone numbers and only one rang but then it switched to busy. The other lines were also busy. I've always had issues but there's no other place to go thats close by. More

Had a problem with my college son's Fusion, and I called and told them about the issue. They had us back on the road quickly, and I am very thankful for their care. Thanks specifically to Joe in the Quick L and told them about the issue. They had us back on the road quickly, and I am very thankful for their care. Thanks specifically to Joe in the Quick Lane. Your service today (May 13, 2024) was amazing. More

I wish I could say something positive about my experience after purchasing this vehicle. In general, the truck performed well with relatively few minor problems. However, it has been virtually impossible to after purchasing this vehicle. In general, the truck performed well with relatively few minor problems. However, it has been virtually impossible to get anyone to attendI to the issues that I've had. Calls are never returned and nothing is ever done. Quite honestly, if I were to purchase another Ford, I would definitely look elsewhereI More

Let me just say that I put my Mustang MachE in Service yesterday for a recall. Eric Munoz was my service advisor and he went way above and beyond!! Arrow Ford is going through some major expansion and the yesterday for a recall. Eric Munoz was my service advisor and he went way above and beyond!! Arrow Ford is going through some major expansion and they are juggling all they have on their plate very well. Eric kept me up-to-date through the day yesterday and told me they would have to keep it overnight. Today, Eric brought my car to me at work! I wasn't expecting that! What a lot of trouble he saved me! My car was clean and ready to go. I am soooo impressed! More

After two weeks they finally got around to looking into my 2021 f150 slipping transmission in the morning, only to pass along a Ford notice that this was normal. When I got home I found hail damage all ove my 2021 f150 slipping transmission in the morning, only to pass along a Ford notice that this was normal. When I got home I found hail damage all over the truck. I'm still waiting for a windshield wiper motor recall from a year ago, whereby they were out of stock on the part. Nice to pay $55k for a truck and have this kind of poor service. More

The experience was amazing. LeJuan Edwards was a true blessing to work with. We are truly grateful for him and the rest of the staff. LeJuan Edwards was a true blessing to work with. We are truly grateful for him and the rest of the staff. More

Doing business was easy. The guys I worked with made the experience enjoyable and they helped me get me in the vehicle I wanted. I will do business with Arrow Ford for the re The guys I worked with made the experience enjoyable and they helped me get me in the vehicle I wanted. I will do business with Arrow Ford for the rest of my life! More