Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Great service ! Tony was very professional and knowledgeable. Got our van back to us quickly and it was clean. Beverly Levine Schrapper's fine cabinetry ! Tony was very professional and knowledgeable. Got our van back to us quickly and it was clean. Beverly Levine Schrapper's fine cabinetry More

Take it somewhere else!! Took wife's Town and Country in bc our mechanic thought the motherboard might be going out. Tried to sell us brakes and rotors (no warping and pads we Took wife's Town and Country in bc our mechanic thought the motherboard might be going out. Tried to sell us brakes and rotors (no warping and pads were in great shape), charged $175 to plug in a wire that had come loose, said they fixed the AC blower unit (stopped working 2 days later). All in all $4000, and in essence all they did was replace a window motor. I fixed the blower unit with new parts and 2hrs for $100. More

UPDATE to 1 star because I can't leave zero I had a bad experience but spoke with Bill the service manager and he not only took care of the issue with my vehicle he also made me feel like a valu I had a bad experience but spoke with Bill the service manager and he not only took care of the issue with my vehicle he also made me feel like a valued customer. More

Repair Order 568700 date 01/24 Only one repair request Replace rt rr tire SO by Parts Dept.Brian 4667 amicable and professional When tire fitted and advised car ready I requested t Only one repair request Replace rt rr tire SO by Parts Dept.Brian 4667 amicable and professional When tire fitted and advised car ready I requested to know if spare tire replaced I was advised yes BUT on looking in the trunk found the wheel brace and part of the securing system - a bracket just loose on the trunk carpet Brian came to my rescue and we further found the wheel jack and circular polystyrene Brian successfully resurrected matters also took the car into the work shop to check and adjust the tires. IF ONLY the receptionist had have lifted the trunk I could have been on my way 35 minutes earlier More

Disappointing I have been a customer since April 2010, up until the last 2 visits the service dept has been great - I have always received good and timely service. I have been a customer since April 2010, up until the last 2 visits the service dept has been great - I have always received good and timely service. I dropped my Jeep off on Saturday Nov 12, 2016 for front & rear suspension problems. This was the 3rd time for the rear suspension issue. When I did not hear anything from my service adviser Pat, I called Monday afternoon to get an update. To my surprise, Pat told me he had no idea why my vehicle was there and he did not know why he had to deal with it since he was not there on Saturday. I explained everything again like I had on Saturday to the guy that check me in. After multiple phone calls during the week and excuses of why it was not fixed, I went to the dealership on Friday to get answers. At that time, I was told nothing was wrong and they could not find the problem that I described. I spoke with the service director and all I got from him was a negative attitude toward me and the situation. With nothing more I could do, I left with my vehicle not repaired. A week later I received a follow up call from a very nice customer service woman asking about the service I received. I explained the whole situation and she was not happy with the way it was handled. She followed up with her manager and informed me to call back if I did not hear from someone in a few days. I called her back after not hearing from anyone from the dealership. At this time she asked me to make another appointment to return to have the prior issues addressed. The appointment was set for December 19, 2016. On December 19, 2016 after 3 hours from the time I dropped off my Jeep, I received a call from Pat informing me that now my springs and shocks were worn out and needed to be replaced when just 3 weeks’ prior nothing was wrong. At this point I was told to come get my vehicle as there was nothing they could do based on the warranty being null due to after-market parts. These are the same parts that were on it when it was there prior visit. My wife picked up the Jeep in the afternoon, with no repairs done to the Jeep again. I noticed when reviewing the paperwork from the dealership that Pat noted that I “refused service”. Repair options were not discussed; I was just told to come get my Jeep. I had to take my Jeep to another shop to have it repaired. Upon inspection, the shop noted I did not need new shocks as previously told by the dealership. Not only was this a waste of time and inconvenience for me and my family, I did not appreciate the false statement about me refusing service which is now in my service file. On Thursday December 22, 2016 I called customer service to state my complaint. Again, I was told it would be brought to management’s attention and to date have not heard from anyone from the dealership. If you are reading this, please be aware of certain service advisors – they will not be upfront and forth coming on needed repairs, they do not seem to have your best interest in mind and you will not receive any help from the service director if you ask to speak to him. I am not saying the dealership is bad in general, they just seem to have a few issues to work through to improve their service dept customer service. I am disappointed at the way this was handled and at this point will not return there for anything and will share my experience with anyone that asks. More

Scam Artistry The dealer seems to have a culture of lie, deceit, and spare nobody from our tactics approach. Quite honestly the most disgusting business Ive dealt w The dealer seems to have a culture of lie, deceit, and spare nobody from our tactics approach. Quite honestly the most disgusting business Ive dealt with in a long time! More

Yet again - horrible service Called the parts department for two simple part numbers. I was put on hold three times before someone actually tried to assist me. The associate was Called the parts department for two simple part numbers. I was put on hold three times before someone actually tried to assist me. The associate was rude on the phone. I told him up front that I wanted the OEM part numbers so I can look them up myself and order them cheaper. He gave me two part numbers, NEITHER of which were correct when I searched on the internet. Deliberate??? You decide. When I called back he told me I can't look up OEM part numbers on the internet. I called a competitor, got someone on the phone immediately, got the two numbers, plus prices that were considerably lower than Arrigo. And - I was able to verify that the prices were fair because I was able to look them up on the internet. Guess where I'm going!! So tired of you guys screwing people around! More

getting it done pushed to getting things done in a timely manner and going out of their way to watching the customers back to charges that were no needed pushed to getting things done in a timely manner and going out of their way to watching the customers back to charges that were no needed More

Autobody Shop Repair I called Friday the 25th of October to see about getting my '16 Scatpack Challenger repaired. The whole underskirt was damaged and my front clip wasn' I called Friday the 25th of October to see about getting my '16 Scatpack Challenger repaired. The whole underskirt was damaged and my front clip wasn't hanging on by much. I spoke with Minka, she said come in Monday 10am. I showed up and they got it on the lift pretty quick. I got what I felt was a very reasonable quote. I did ask that they check everywhere to make sure nothing else was broken. They had the parts on hand. During the repair they found some additional components broken, the additional work and parts still reasonable. I didn't even have to catch a cab back to work because they were able to do the full repair under 2.5hrs... I got my baby back good as new :) Thank you, so much! More

Zero Customer Support Excellent sales team, Devon and Eric at Arrigo Palm Beach are knowledgeable, courteous, and professional. After the sale your on your own. No customer Excellent sales team, Devon and Eric at Arrigo Palm Beach are knowledgeable, courteous, and professional. After the sale your on your own. No customer follow up and no customer support with issues I have with the vehicle. In addition, Arrigo's two locations do not cooperate with each other. More