Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

WORST EVER HOW DO YOU DENT A CAR WHILE FIXING IT? CAR HAS BEEN THERE 5 TIMES SINCE PURCHASE!!MR. CORMAN DOES NOT RETURN CALLS!! STAY FAR AWAY!! HOW DO YOU DENT A CAR WHILE FIXING IT? CAR HAS BEEN THERE 5 TIMES SINCE PURCHASE!!MR. CORMAN DOES NOT RETURN CALLS!! STAY FAR AWAY!! More

Above and beyond! Rufus is the man! He took the time, well into the evening, to help us fix a window that'd become detached from those parts which hold such things in p Rufus is the man! He took the time, well into the evening, to help us fix a window that'd become detached from those parts which hold such things in place. Fortunately, the temporary fix held up over the next day's 3+ hour, >200 mile drive despite near constant rain over that period. It's always nice when someone helps another because help is needed, not because it's their job. More

I am really pleased with the customer service Brian was wonderful took very good care of my vehicle . He kept me informed thru the whole service appointment. He was very helpful and also the other Brian was wonderful took very good care of my vehicle . He kept me informed thru the whole service appointment. He was very helpful and also the other employees More

Oil change and tire rotation The worst experience I ever had . Three hours for an oil change and tire rotation . I was at express service line at 7:00 am one hour prior to garage The worst experience I ever had . Three hours for an oil change and tire rotation . I was at express service line at 7:00 am one hour prior to garage opening . I was the second person in line my wife was the first person in line to do the same service . She was in and out in 45 min. It took them three hours to do the same work to my brand new Jeep Wrangler . They lost the paper work , could not locate vehicle . When I spoke to the top service manager . He was eating food on the floor an in a long conversation with one of the female employees not doing anything. Sean Edward cascone boss was useless as all he did was shrug his shoulders without an apology. I had to have someone else locate my vehicle and pulled off the lift . I was forced to sign paperwork for service that was never done . After being a loyal coustomer for 17 years I will never buy another vehicle from arrigo dodge again . My name is Mr . Marrugo . I’m discussed with the lack of consideration for your loyal coustomer and lack of respect More

Arrigo will not pay for damage after failed ABS brake update Complaint: I responded to a recall notice (S91) ABS brake light indicator light malfunction. I was advised that this is done as a software update Complaint: I responded to a recall notice (S91) ABS brake light indicator light malfunction. I was advised that this is done as a software update to the computer on my Sprinter motor home. The work was done by Arrigo Dodge. No one mentioned to me that this update may damage the motor home. However, the next time I used the motor home, the ABS system failed (while evacuating Hurricane Irma) thus causing the motor home to get stuck in 2nd gear with no ABS Brakes. The motor home had to be repaired by another dealer and a second repair shop, since the dealer did not have the parts needed. The total bill for parts and labor was $5,054.26. The grand total was $7678.49 after all other expenses. At this time, the motor home does not have a working ABS brake system which is a safety issue. The repair people advised me that if I put the updated software into the new computer, there is a 1 in 3 chance it would blow out the computer again. The mechanic stated, in writing, that the repair was directly caused by update. I believe Arrigo Dodge should have known that in my model of sprinter the update could damage the system. After speaking to John Arrigo and advising him of problem, Mr Arrigo denied any responsibility for the problem. He refused to correct the problem or make good. Mr Arrigo stated he did not write the faulty software and therefore is not responsible. This attitude presents as unprofessional and is a serious safety danger for customers as well as the public. More

Very very bad service Stay away from service department very bad experience bad management not friendly they never fix my truck take 3 Times waite my time no apology Stay away from service department very bad experience bad management not friendly they never fix my truck take 3 Times waite my time no apology More

Great service ! Tony was very professional and knowledgeable. Got our van back to us quickly and it was clean. Beverly Levine Schrapper's fine cabinetry ! Tony was very professional and knowledgeable. Got our van back to us quickly and it was clean. Beverly Levine Schrapper's fine cabinetry More

Take it somewhere else!! Took wife's Town and Country in bc our mechanic thought the motherboard might be going out. Tried to sell us brakes and rotors (no warping and pads we Took wife's Town and Country in bc our mechanic thought the motherboard might be going out. Tried to sell us brakes and rotors (no warping and pads were in great shape), charged $175 to plug in a wire that had come loose, said they fixed the AC blower unit (stopped working 2 days later). All in all $4000, and in essence all they did was replace a window motor. I fixed the blower unit with new parts and 2hrs for $100. More

UPDATE to 1 star because I can't leave zero I had a bad experience but spoke with Bill the service manager and he not only took care of the issue with my vehicle he also made me feel like a valu I had a bad experience but spoke with Bill the service manager and he not only took care of the issue with my vehicle he also made me feel like a valued customer. More

Repair Order 568700 date 01/24 Only one repair request Replace rt rr tire SO by Parts Dept.Brian 4667 amicable and professional When tire fitted and advised car ready I requested t Only one repair request Replace rt rr tire SO by Parts Dept.Brian 4667 amicable and professional When tire fitted and advised car ready I requested to know if spare tire replaced I was advised yes BUT on looking in the trunk found the wheel brace and part of the securing system - a bracket just loose on the trunk carpet Brian came to my rescue and we further found the wheel jack and circular polystyrene Brian successfully resurrected matters also took the car into the work shop to check and adjust the tires. IF ONLY the receptionist had have lifted the trunk I could have been on my way 35 minutes earlier More