Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

The WORST customer service! I had Purchased a prepaid oils change service package. I went for an oil change and I was told it would be better to come back on a “less busy” day. I I had Purchased a prepaid oils change service package. I went for an oil change and I was told it would be better to come back on a “less busy” day. I went back today, they made me wait 2 hours 15 min! After the first 1 hour 15 min, a girl comes to tell me :” we have a lot of cars to service, would you like to wait or come back another day?” !!! Long story short, one hour later, everyone who came during that time frame had left, and I am still waiting! And I have a video to prove it. When I complained, I was told :” if you don’t like it here, go service your car somewhere else” !!! My husband and I have two NEW Dodge cars! From Arrigo Dodge specifically, we just bought a New limited edition truck with all the bells and whistles, 3 months ago !and the customer service associate just told me to go somewhere else! After I waited over 2 hours for a miserable oil change! The worst is : this is NOT THE FIRST TIME this happens! This dealer just has the very worst customer service! More

Incompetent. Scratched my rims. Offered to pay for 1 but not the other. Left air intake filter sitting inside my engine. Broke the dip stick to check oil. INCO Scratched my rims. Offered to pay for 1 but not the other. Left air intake filter sitting inside my engine. Broke the dip stick to check oil. INCOMPETENT!!!!! More

Horrible Service! This absolutely WORST service ever, went and had my 2016 Jeep renegade serviced, had a miserable service representative name of Pasquale, I made it v This absolutely WORST service ever, went and had my 2016 Jeep renegade serviced, had a miserable service representative name of Pasquale, I made it very clear my car is over heating and the Reservoir was leaking. He had no personality and should NOT be in that position. Car stayed for two days, i got it back drive 15 mins and car is burning hot. I called him 7 times and no phone call back as well as Service manager. They are a terrible place to be at. DO NOT GO. My car is still Not fixed yet More

Problems resolved, they acted honorably After an initial misunderstanding, Arrigo owner John Arrigo and Service manager Rob both stepped up and have acted honorably and helped to resolve my After an initial misunderstanding, Arrigo owner John Arrigo and Service manager Rob both stepped up and have acted honorably and helped to resolve my situation. Cudo’s to the owner/management team at Arrigo. I would highly recommend this dealership and will be taking my future business there. More

Great experience Brought my 1500 ecodiesel here for the first time, for a software update recall and diagnostic check up for some phantom noises I have been hearing. Brought my 1500 ecodiesel here for the first time, for a software update recall and diagnostic check up for some phantom noises I have been hearing. Tony Neterer was my service advisor, Very professional and operates with a sense of urgency. Didn’t just hand me my keys on pick up, but gave me a comprehensive overview regarding their inspection, what they were able to find, and took care of for me on the spot. Great experience, service Director Rob spoke with me on the way out to ensure it was a satisfactory experience. High recommendations for this dealership and im “that guy” who always skeptical of contracted services of any type, especially the larger players... 5 stars More

Outstanding service, friendly, & courteous personnel My wife and I would highly recommend Arrigo for both genuine Mopar parts and service. The technician and service advisor were very attentive, sincere, My wife and I would highly recommend Arrigo for both genuine Mopar parts and service. The technician and service advisor were very attentive, sincere, and ensured the car was fixed correctly the first time (and quickly). We are also very impressed with Mary, in the Parts Department. She, literally, could not have been any more helpful. Thank you Mary!! We will only be taking our car to Arrigo in the future for service. More

Bad Service Had an appointment at 8:30 AM and was told car would be ready in 2 hours. 6 hours later no car. I am an insurance agent and I had appointments in the Had an appointment at 8:30 AM and was told car would be ready in 2 hours. 6 hours later no car. I am an insurance agent and I had appointments in the afternoon and missed 1 of them costing me money. I will be looking elsewhere to get mt car serviced. More

Slow, slow, slow Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit s Couldn't get the google link to work. When I clicked on use Google and then sign-in, the app just kept returning me to the sign in page. I would hit sign in again and again back to sign in. Ironic because this is how my entire visit to Arrigo Jeep went. Would never return again. I stopped by on a Wed and told them I was trying to get a key made for the 2005 Jeep Wrangler Unlimited but the obd2 connector was broken. George said he had never heard of those breaking. Well mine did. Probably because of were it is located, it is about were your left knee goes when driving. The a/c was also not working. He advised that I stay until they confirm what is wrong. After waiting 3 hours I texted George for an update per his request to text if I had any questions while I was waiting. After an hour and no response, I walked over to George's desk. He was there and I asked for an update. He looked at me like he didn't know who I was. I gave my name, then he asked what.i was driving. George, it's only been 4 hours and you forgot? Anyway, he said he would go check and get back to me. About 20 minutes later, get returns and tells me the Obd connector was broken. I told you that almost 5 hrs ago. He said he wrote vin# down wrong so they got the wrong part to fix but the correct part was coming from Orlando. They hadn't even looked at ac yet. So 5 hrs to determine what I told George was wrong when I arrived. UGH So George brought me to cashier and told the woman I needed shuttle ride home. She called the person and he said 20 minutes. So off I went to ladies room, then came back out and waited. Nothing. I asked the guy next to me if he was waiting for a ride, he said no but he said a man walked thru and asked for a Susan. That's me. Where is he? The man said he just kept walking thru the room and out the door and took off. Didn't even look for me. OMG. Now we are pushing 6 hours. Went back to cashier and she called him and he was indeed.gone. The cashier ordered me an Uber and I got home 7 hours after my appointment started. George had said he would call later and let me know about ac, once they analyzed it and run dye thru.it. Surprise, I never heard from him. At 11am the next day I called and asked about it and he said it was all fixed. There were two leaks. So I asked when I could come get my Jeep. He said soon, they just had to make another key. I had just bought this Jeep and it came with only one key. So at 3pm I still hadn't heard from George so I called yet again. He said he had called me. I had no message or any record that he.called. He must have called someone else. I'm like it's been 4 hours, what's up? Again, George said he would go check and get back to me. I was nervous now because it had started raining out and there was no top on it in the back. Just a Bimini. He said not to worry, they were keeping it inside. I told him I would be there at 4:30 and it had better be ready. Arrived at 4:30 and it was done. Paid for it and picked it up. To my surprise, not, the carpet and seats were all wet. It wasn't inside, it was soaked. I'm still drying it out, 2 days later. Not very happy. I would never return to this dealership again, I would never use George again he is frustratingly slow. I would never recommend Arrigo to a friend. What a frustrating experience. More

Terrible Service Department My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the fr My girlfriend brought her car in for tire rotation which was completed HOWEVER they forgot to tighten the lug nuts on any of the four tires and the front tire literally fell off as she was driving. I know they were not tightened as I had the tow truck driver check all four tires. Luckily, it happened as she turned onto a street so she was not injured but she could have died if she was driving at 60 MPH which she was just one minute earlier. VERY NEGLIGENT on the part of the dealership. Word of advice use another Jeep Dealer or make sure you check the lug nuts. More

wonderful! I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his I would give more stars if I could. Pat the Service Manager is amazing and I highly regard him. Every time all goes perfectly with my service and his attention to my needs. Outstanding. This is my 2nd truck from Arrigo and I would buy from Arrigo again. More