Arrigo CDJR Sawgrass - Service Center

How would you rate I have two case numbers going against them because they had my car for 48 days. I had to tow my car out of there to get it running. It's still not complete. I was waiting for them to call them because they had my car for 48 days. I had to tow my car out of there to get it running. It's still not complete. I was waiting for them to call me when the parts got there. ? More

Against my better judgement I tried this service department again. Sadly, the one specific thing I asked that was very important to me was not checked and addressed. The tire pressure for one tire s department again. Sadly, the one specific thing I asked that was very important to me was not checked and addressed. The tire pressure for one tire showed low. As I drove off it was still low. I thought that would reset as I drove. It didn’t. I called the service advisor who took 10 minutes to come yo the phone and she lied to me. She doesn’t care. This company doesn’t care. The “video” that was promised of the technician performing checks never arrived. The phone number I called to speak to a department manager from a follow up email remains unanswered after two days. Sad thing is that this place is closest to me for the brand I favor. The brand I intended to shop with for a new vehicle in two months. I may have to be less brand specific. There are too many recalls on Jeeps anyway. People are supposed to bake it break your business. This service department simply never gets it right. More

Service was greatt! Nicholas kept me informed the whole time. Overall it was a great experience! Nicholas kept me informed the whole time. Overall it was a great experience! More

The service manager Daniel went above and beyond to ensure my experience was great and explained in detail a question I had about a charge. ensure my experience was great and explained in detail a question I had about a charge. More

Excelent advisor and very fast service. The mechanical video is a good way to understand what happy with your car The mechanical video is a good way to understand what happy with your car More

Everyone greeted me with a smile and knowledgeable advise. My advisor Nick McAnderson has been taking care of my car's needs for several years.He checks the records to make sure everything is taken ca advise. My advisor Nick McAnderson has been taking care of my car's needs for several years.He checks the records to make sure everything is taken care of.I am very happy with work done on my car. Mechanic Deric is thorough. More

Bob is great, delays are always with the warranty company and the backlog of getting the car seen by a mechanic. Arricho should have a better triage situation where you don't have to wait a week for your car and the backlog of getting the car seen by a mechanic. Arricho should have a better triage situation where you don't have to wait a week for your car to get looked at this is not Bob's fault. Although my repairs are always covered by the platinum warranty, I always end up spending over $1000 in rental car fees. This would not happen at a regular mechanic More

Mona Lisa and Rudy are always amazing to take care of all my service needs thank you again my service needs thank you again More

Service was great and my advisor was even better! I would recommend Jeep Sawgrass to everyone. I would recommend Jeep Sawgrass to everyone. More

I brought the vehicle in due to a malfunctioning driver-side defroster, but the issue remains unresolved. Upon inspection, I discovered broken clips and missing components in the engine bay. There i driver-side defroster, but the issue remains unresolved. Upon inspection, I discovered broken clips and missing components in the engine bay. There is also a persistent noise originating from the driver’s side that becomes more pronounced during acceleration. Additionally, the air conditioning system makes a loud noise when it engages. Since acquiring the vehicle, it has spent a significant amount of time in service. Although the transmission was replaced, the vehicle continues to exhibit intermittent hard knocking—albeit less severe than before. Despite repeated visits, the dealership has failed to address these issues in a timely and satisfactory manner. More