Arrigo CDJR Sawgrass - Service Center

This is my 3rd Service appoint. All three appoints were handled by Tiffany Salazar. She is by far the best service department representative that I have ever encountered. She res All three appoints were handled by Tiffany Salazar. She is by far the best service department representative that I have ever encountered. She responds to all messages and/or phone calls. Extremely professional, courteous and just an overall pleasure. This vehicle was bought at Hollywood Jeep and the customer service was horrible. I almost didn't want to buy another Jeep as I was so annoyed with their lack of customer service. Because of Tiffany; I will be buy another Jeep and it will be with Arrigo. More

After dealing with a long journey trying to get my vehicle fixed we are finally coming to a close and thanks to Ruddy Hernandez the process was easy to deal with. Thank you Ruddy for your help and pos vehicle fixed we are finally coming to a close and thanks to Ruddy Hernandez the process was easy to deal with. Thank you Ruddy for your help and positive attitude, even when I was hard to deal with More

Nick really came through for me on this service. He was able to pick up right where my last service advisor left off and get me in and out. He was able to provide a solution for every one of my conc He was able to pick up right where my last service advisor left off and get me in and out. He was able to provide a solution for every one of my concerns regarding my challenger and provided the very best in quality service. Even post-service, he reached out to ensure everything was ok with my service. Overall, I would highly recommend Nick to anyone I know that gets their vehicle serviced at Arrigo. More

Nicholas is a great service partner. He worked with technician in solving what was wrong with my car and helped me find rental. Always kept me in loop on all decisions. He worked with technician in solving what was wrong with my car and helped me find rental. Always kept me in loop on all decisions. More

Great communication. You can always count on Bob Greenberg to get your work completed ASAP. You can always count on Bob Greenberg to get your work completed ASAP. More

Friendly, knowledgeable, and helpful service. Mr Greenberg keeps everything running smoothly and efficiently. I rate personnel and service a “ten”. Mr Greenberg keeps everything running smoothly and efficiently. I rate personnel and service a “ten”. More

They had my car in the service department for two days without even looking at it. This was not a warranty job. It was a COD job. I used the night drop off. said I needed it back in two days. Early the mo without even looking at it. This was not a warranty job. It was a COD job. I used the night drop off. said I needed it back in two days. Early the morning after dropping off the jeep I got a call from the service writer Jessie Rodriguez. Advised I need the car back in two days. on the second day I had to go to the dealership to find out what was going on. By the text info it did not show any work had taken place. He confirmed they had not diagnosed the problem yet; this is at 3pm on the second day. I requested to speak to the service manager. after waiting for an hour for her I went to Cedrick the dealership general manager. He listened to the issue and went off to get the service manager. He came back within 5 min with Almaluz Medrano the service manager. After some back and forth she would get a technician on it. at this point it's after 5pm. The technician did look at the jeep and made a diagnosis. Now its after 7pm. But they could not make the repair due to the late hour. And they could not give the jeep back because it was taken apart. So I ended up having the repair done on the third day. Now I do have to commend the technician Ricardo and Almaluz for staying late to get the diagnosis. But there would have been no reason to stay late if the work had been done within the time I advised needed to have it done. If the shop was too busy and could not meet my deadline, I should have been told up front to give me a chance to make other arrangements or take it somewhere else. More

Good service very informative for client recommended to go get vehicle serviced good waiting area for clients go get vehicle serviced good waiting area for clients More

Great service center and great staff. I will be service my truck and any future Dodge vehicles that I own at this service center. Samuel took time to explain the service that was request I will be service my truck and any future Dodge vehicles that I own at this service center. Samuel took time to explain the service that was request and service needed. The tech was detailed on the service video. I switch over from another Dodge dealer near my house that treated its customers poorly after the dealer was sold. Arrigo Sawgrass is 30 min from where I live, but I’d rather have quality service than convenience. Thanks! More

They always are available to help. They schedule appointments right away and are very responsive. Jaylen and Rich are going above and beyond always They schedule appointments right away and are very responsive. Jaylen and Rich are going above and beyond always More