Arnold Chevrolet Buick - Service Center

Very disappointed I gave them 3 stars because the service visits I had in the past with Mr. Dahlgren were flawless. He would get them a 5 star rating with his attitude I gave them 3 stars because the service visits I had in the past with Mr. Dahlgren were flawless. He would get them a 5 star rating with his attitude and professional customer relationship. He should really move on to better. I went there for a warranty problem and got stuck with Abe Koblat. A rude, nasty service writer. He said my problem wasn't covered by GM. I said another dealer covered my last car with the same problem. He said :"Good! Go see the other dealer". So I did and they covered it. I heard that GM gives dealers kick backs for doing less Warranty work because it saves GM money. I will never go back there again. If it wasn't for Mr D, They would get "0" stars from me. Beware. More

Flim Flam Man I went for a State inspection and was told all brakes "require" replacement but then failed for front rotor only. After checking all brakes to find th I went for a State inspection and was told all brakes "require" replacement but then failed for front rotor only. After checking all brakes to find that they were only 1/2 worn, I was told some corrosion on front rotor was the reason for failure [very questionable]. After all this they then mentioned that they replaces a fuse for rear lights, the fuse blew again [not a fix].They wanted to charge me to fix the problems, went home, looked it over then went to another shop and all was fine [passed].Just want the truth. On the plus side they do a thorough job of inspecting a car but be cautious as to what they tell you is "required". More

Amazing Service The level of service from Arnold Chevrolet was simply put....Amazingggg. My 15 Silverado had brokedown on Sunday and was towed into shop from Chevy The level of service from Arnold Chevrolet was simply put....Amazingggg. My 15 Silverado had brokedown on Sunday and was towed into shop from Chevy Roadside. Promptly on Monday morning I received a call from Chris Hill, the service advisor, letting me know that he had my truck and they would diagnose the issue that very same day. I was shocked to hear that knowing most service departments I've delt with in past wouldn't have looked at it for days. That very same day received call with diagnosis that it was my fusebox and they would have me back on road by end of week, which they did. The level of communication as well as quality of service done, was like I said above Amazing. Great job to the entire team and Thankyou. Highly recommend this dealership!!! More

Great buying experience and great service I have purchased 3 vehicles from Arnold and each time they were very helpful and accommodating. The price negotiation was quick and initiated by them I have purchased 3 vehicles from Arnold and each time they were very helpful and accommodating. The price negotiation was quick and initiated by them and the vehicle delivered within 24 hours. The service department has been very good in scheduling a convenient time and providing a ride to work/home and the car was ready before promised and the cost was a very pleasant surprise. I searched for tires all over and discovered that Arnold was not only competitive but was best quality for price ration without the 'hidden costs' that others had. My next vehicle will e from them when it is time. More

Rude Service Manager I had purchased 4 vehicles from Arnold Chevrolet over the years. I recently purchased a 2017 Corvette Grand Sport from A corvette specialist in NJ bec I had purchased 4 vehicles from Arnold Chevrolet over the years. I recently purchased a 2017 Corvette Grand Sport from A corvette specialist in NJ because they had the exact car I wanted. Since it was purchased in NJ I could not get a NYS inspection. I brought my corvette to Arnold Chevrolet to get the $10 inspection sticker. They told me that since I didn't purchase it from them they will not touch it. I also had a 2015 Chevy Silverado that needed an inspection, tuneup, and oil change. They booked me an appointment for Feb 7, 2017 at 9:00 am. On February 2,, 2017 the called me and told me they are cancelling my appointment because they did not like my yelp review regarding my corvette. I called them back and spoke to Mark to clarify the reason for my cancelled appointment. He was very rude and basically told me to bad! I work and live locally and will be sure to share my horrible customer service experience with them. As a business owner if I had a bad review, I would go out of my way to see what I could do to please my client. More

Useless degrading service dept....service manager is extreme Purchased a used car with an extended warranty, brought vehicle back 3 times while still under dealer warranty they wanted nothing to do me. Continue Purchased a used car with an extended warranty, brought vehicle back 3 times while still under dealer warranty they wanted nothing to do me. Continued to brush me off even after I had car checked by 2 other separate mechanics. My son continued to have the same issues in PA, took the car to a jeep dealer who contacted the extended warranty who covered the work, of course I had to lay out money for certain parts that were not covered at full price but would have been covered under the dealer warranty....no wonder they didn't want to fix anything. The only care about selling the car and getting your money, once you walk out that door you don't matter to them anymore. Fighting them know to get back my money that I had to lay out for repairs. More

Customer service is aweful. I will.NEVER BUY A CAR THERE AGAIN. THE SERVICE PEOPLE ARE NASTY. NEVER AGAIN. THEY TREAT CUSTOMERS WITH RUDENESS AND DISRESPECT. Don't buy a car ther I will.NEVER BUY A CAR THERE AGAIN. THE SERVICE PEOPLE ARE NASTY. NEVER AGAIN. THEY TREAT CUSTOMERS WITH RUDENESS AND DISRESPECT. Don't buy a car there if you have self respect. More

Naaty, rude service department The service department treated me like trash! Got an extended warranty and wanted to get my car fixed on a Saturday for emergency break and was told I The service department treated me like trash! Got an extended warranty and wanted to get my car fixed on a Saturday for emergency break and was told I would need to leave it for DAYS! Had to go else where. Then c Had to fight to get service on Saturday. They don't have loaners, don't offer rides home or the RR. THEY WERE REALLY NASTY AND I MEAN EVERY GUY I DEALT WITH ON THREE SEPERATE OCCASIONS! More

NO SERVICE DEPARTMENT! I purchased a new Corvette and within a month noticed that it was leaking oil. I called ARNOLD CHEVROLET and attempted to schedule an appointment. I I purchased a new Corvette and within a month noticed that it was leaking oil. I called ARNOLD CHEVROLET and attempted to schedule an appointment. I was told I had to wait TWO WEEKS! The service manager RICH, said that this was his earliest available appointment. He suggested that I speak to my salesman about the problem(?) Does SALES now do SERVICE! I told him I did not feel comfortable driving the car while it was leaking oil. ARNOLD CHEVROLET COULD DO NOTHING FOR ME! I GOOGLED the problem to see if this dry sump engine had oil issues. In several AUTO FORUMS I saw that people were complaining about GM SERVICE BACK UPS...ON ALL GM CARS. Some car owners were waiting months. I thought I was safe purchasing a car that was not on the recall list.....how wrong was I. The thing that disappoints me the most is that GM knew about these defect autos for years and opted not to do anything about it. More

Service manager "Mark" at Arnold literally screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/tr screamed at me because I respectfully told him the information (Technical Service Bulletin) the service advisor gave me was for a different engine/transmission configuration, following request to have a hesitation on downshift concern addressed. After posting my complaints about him on Camaro5.com web site, the dealership owner and their attorney called me and said to remove the posting or they would sue me!!! They are absolutely NOT customer friendly. Can you imagine - a) being screamed at by a "service" manager and b) being threatened with a lawsuit because you posted your legitimate complaint. PS General Motors Customer Service refused to intervene because..."This is a legal matter between you and the dealership". Huh, because they threatened to sue me, GM wimps out?!?!? More