Arnie Bauer Buick GMC Cadillac - Service Center

Greatest buying experience ever My dealer mr will buis put me in a brand new vehicle today he was fair and honest and didn’t break my heart. If you need a new vehicle come see him at My dealer mr will buis put me in a brand new vehicle today he was fair and honest and didn’t break my heart. If you need a new vehicle come see him at Arnie Bauer he is awesome More

Radio Instructions I am a senior citizen and I brought a Denali Terrain with all of the "bells and whistles on it/" I had three months of SiriusXM free service, but I c I am a senior citizen and I brought a Denali Terrain with all of the "bells and whistles on it/" I had three months of SiriusXM free service, but I could not open it up on my car. I made an appointment with James Brown and he walked me through the process. He helped me save the stations I wanted. He was very patient and professional. This is a case of taking care of the customer after they have purchased the car. That is superior customer service. Dorothy Jones More

Excellent information Ricky is very knowledgeable about the Buick Encore which is the car I bought . He not only told me, but also showed me many features of my car. I know Ricky is very knowledgeable about the Buick Encore which is the car I bought . He not only told me, but also showed me many features of my car. I know more about the car after meeting with him. More

fantastic terrific customer service, superb vehicle quality, will recommend to family and friends, worth driving from schererville in to matteson il, keep up th terrific customer service, superb vehicle quality, will recommend to family and friends, worth driving from schererville in to matteson il, keep up the great work!!!!! More

mechanics do not know what they are doing!! I would not Recommend Arnie Bauer Buick; I got an Oil change at jiffy lube and they told me transmission oil was leaking, so i made an appt for servic I would not Recommend Arnie Bauer Buick; I got an Oil change at jiffy lube and they told me transmission oil was leaking, so i made an appt for service I just moved to Matteson so I was looking in to changing where I take truck in for service. BIGGEST MISTAKE.so they looked at it and said it was Motor oil I just fixed a motor leak and showed the person helping me the paper work and said that was the problem and had to take it back to where the work was done. I figured i would wait because it is about 45 min from my home BIG MISTAKE I didn't know my miles where almost over for my extended warranty! I took it in to the dealership where I GO and they said it was TRANSMISSION OIL NOT MOTOR " HOW CAN THEY NOT KNOW THE DIFFERENCE"!!!!! NOW I DON'T HAVE THE EXTENDED WARRANTY AND IT IS GOING TO COST ME 2300 + TAX TO FIX!!!! THEY TOTALLY MIS DIAGNOSED MY VEHICLE WHAT KIND OF MECHANICS DO THEY HAVE THEY DONT KNOW THE DIFFERNECE BETWEEN MOTOR AND TRANS OIL! More

Contacted this team to get status on my vehicle. The rep that was dealing with my truck was not around. When I asked for a status because it had been over 20 hrs in their possession, I was told that the rep that was dealing with my truck was not around. When I asked for a status because it had been over 20 hrs in their possession, I was told that the rep could get me a status because the other rep wasn't around... basically he didn't want to be bothered to assist a paying customer. Very shoddy customer service. More

I called to see about a transmission repair and was told by the service guy that unless there was a computer code, they could not diagnose a vehicle problem. I asked if there was anyone capable onsite to di by the service guy that unless there was a computer code, they could not diagnose a vehicle problem. I asked if there was anyone capable onsite to diagnose in the absence of a computer code to tell them something; can it be that nobody is capable enough to manually observe, inspect and review a vehicle and identify the area of concern? He said that I should not talk to him like that. I agreed. I hung up. So much for a 30 plus year association with that dealership. It is the second time I have had this experience with Cadillac. They must be making tons of money to blow off customers so easily. More

I have a new Buick LaCrosse and I recently hit a pothole that needed my GoodYear tire replaced. I went to this dealership as they had it in stock and they charged me over $100 more than another dealership that needed my GoodYear tire replaced. I went to this dealership as they had it in stock and they charged me over $100 more than another dealership charged me a few months back for the same exact tire. They ethically ripped me off! I am disappointed that this dealership marked up a tire so much knowing that I really had no other choice. I would avoid this place based on ethical business practices. More