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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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January 24, 2019

Very satisfied I was very satisfied with my service department the service con consultant listened to my concerns his name is Mike Werner the repair was done compl More

by BKWINBURN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for leaving us your positive review. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Awesome I came in with no wind shield wipers in an ice storm and figured it out and they fixed it in no time at a good price More

by Smiley1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Dave Steffen
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with the rest of the team and we look forward to working with you again down the road. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Tire & brake service This rating and synopsis is for tire service and checking of brake lining on my 2015 Buick LaCrosse. My tires are relatively new and needed air adjus More

by WINGS1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam and Dave in service.
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for leaving us your positive review. Let us know if we can help with anything else. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Adam is always the consummate professional! Adam always pleasantly greets me. He explains the maintenance service that I need and sends me a text with a phone number to let me know he’s avail More

by CSTOXSTELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No longer at the dealership...
Jan 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Great service Vehicle went to collision center for repairs. They kept me informed throughout the process and the work that they performed was excellent. Would highl More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby
Jan 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Great customer service I know that I don’t have to worry about that issue anymore once you guys have done the work. Thanks for your excellent service department. More

by AWALLS616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for putting your trust in Arnie Bauer Buick GMC Cadillac! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

35K Service Brought car in and was taken car of immediately. Car was serviced and ready in a very timely manner. Only issue is that if took the 15 minutes to pr More

by ICE Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trina Christensen , Mark
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the kind and honest feedback, Mike! We appreciate hearing all comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Prompt service Arnie Bauer Service Department is always prompt and courteous. They keep you informed about progress of the repair. I always get the appointment that More

by LILLIANBRAGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Greg Parker
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for the awesome review, Lillian! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with our service team to ensure we continue to provide the same level of service for all of our customers. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Oil change and tires rotation Great staff In at 1:00 out 2-2:15 . I've had service here two other vehicles each time has been painless. Good work. More

by Mailman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Consistently amazing Fast honest reliable service every time. This time it was just routine maintenance but I was impressed by how quickly the work was done. Excellent. More

by RHINO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave steffen , Alyssa Farkas
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for this excellent review. It was a pleasure to assist you and please let us know when we can do so again! Kind regards, The Arnie Bauer Buick GMC Cadillac Team

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