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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews
Call Service Center (708) 720-2000

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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March 10, 2025

They over charge for a fuel filter and it was due to the lack of experience with the 3l diesel. I looked it up. The replacement should take anyone less then 15min and they charge me for a full hour. I t More

by m3leibovitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Steffan
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Mar 12, 2025 -

Arnie Bauer Buick GMC Cadillac responded

m3leibovitz, We would certainly like to look into this recent visit with us to our service department. At all time are strive to be transparent with all our guest and thorough in our explanation of repairs. Our Customer Service Manager Jessica would like the opportunity to review this concern with our service team. Please email her at jmccormick@arniebauer.com with your contact info so she may reach you at a time that is best for you. Our apologies for any miscommunication on our end, we look forward to speaking with you soon! Thank you !

November 20, 2024

Tech left old oil filter upside down under hood leaving big oil stain on driveway.Not the professional service I normally get ! Mark Diehl did get me in to get fixed.I appreciate that. More

by clumpner1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Brdar, Mark Diehl
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Nov 21, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Dear Mr. Clumpner, Thank you for taking the time to speak with me earlier. Please allow me to extend our sincerest apologies for the error made on our end. I assure you this is highly unusual and not reflective of the standards we uphold in our department. I’m glad Mark was able to assist promptly, and I want to reassure you that we’ve taken steps to ensure you’re fully supported for your next service visit. When you’re ready, we’ve got everything arranged to take care of your needs. Should you have any additional questions or require further assistance, please don’t hesitate to contact me directly at 708-720-7363. Once again, I apologize for the inconvenience and truly appreciate your understanding. We look forward to welcoming you back soon.

Nov 22, 2024 -

clumpner1975 responded

Thank you.

October 08, 2024

Every time I bring my truck in for service they never do what is supposed to be performed for service More

by andersonlandscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica McCormick
Report | Print
Oct 08, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your service visits. This is not the level of service we aim to provide, and we would like to make it right. Our Customer Service Manager, Jessica McCormick, is available to assist you directly and ensure that any outstanding issues are addressed promptly. Please give her a call at 708-720-7363, and she will personally work with you to resolve the matter and ensure your truck receives the care it deserves. At Arnie Bauer Buick GMC Cadillac, we value your business and want to restore your confidence in us. Thank you for giving us the opportunity to improve your experience. Best regards, The Arnie Bauer Buick GMC Cadillac Team Call Jessica McCormick at 708-720-7363 to discuss your service concerns!

May 15, 2024

I had a great experience with having them fix the problem i was having with my car. More

by laural
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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March 18, 2024

First-class team and great customer support. Mark Diehl is awesome to work with. Highly recommended! More

by Gia & Hayward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Report | Print
Mar 19, 2024 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your kind words! We're delighted to hear that you had a first-class experience with our team at Arnie Bauer Buick GMC Cadillac. If you need anything else or have further questions, feel free to reach out. We appreciate your business!

May 19, 2023

Very helpful kept me informed. Answered my question No No no no no no no no More

by MHOULI63
Recommend Dealer
Yes
Employees Worked With
Bill Norbert
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May 23, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Arnie Bauer Buick GMC Cadillac and we hope to see you again.

May 12, 2023

Excellent services They are like a drum with a hole in it, you can not beat it More

by z1012@aol.com
Recommend Dealer
Yes
Employees Worked With
Bill niebert
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May 15, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2023

Great No No Ggzfghd ghdzhf ggdg ggfchh ggfghh dssstg Fhdzz ggfg that rrfdghg vhfg hhff hhff More

by cadillacjack0323@gmail.com
Recommend Dealer
Yes
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May 13, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

May 04, 2023

It was great Service Was fantastic Bill was courteous knowledgeable was able to get in to service my vehicle next day will come back again. More

by Tub@arnie.com
Recommend Dealer
Yes
Employees Worked With
Bill
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May 09, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Hello, Thank you so much for your praise and kind comments about Bill! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

May 03, 2023

Bonnie Good work, good customer service, please Stop sending me Text Please leave me Alone More

by fatfolk2
Recommend Dealer
Yes
Employees Worked With
y
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May 08, 2023 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the kind words. We can certainly remove setting in our texting application. Please contact Jessica at 708-720-7363 to update our records. Thank you!

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