Arnie Bauer Buick GMC Cadillac

this dealer is a liar and very rude I made an appointment with a sale lady (Natalie Skalka) 3 hours before I arrived to test drive the car. She confirmed that the car was still available I made an appointment with a sale lady (Natalie Skalka) 3 hours before I arrived to test drive the car. She confirmed that the car was still available and offered me a pricing. I drove 35 miles to their place. When I was there, I talked with a saleman and showed him that I had an appointment to test drive that car. He told me that the car was already sold. However, it was still available on their website. Then I told him I would like to talk with Mrs Natalie. I heard they call her name but he told me that she was not there. then they let me talked to another lady (i forgot her name). She was rude. She told me that that was not there fault to not let me know that the car was sold to another people. I said that her dealer ship had to let me know that information so I would not drive long distance there for nothing. then she said that if I paid 2000$ extra, they would sell it to me instead of the other one. They just want to xxxxxxxx you. do not come to this dealer ship. They are all liars. Very bad day for me. More

Great Dealership Great dealership. I found the car I wanted. Best place in town...my salesperson was wonderful working with me. I can't wait tell my brother in law who Great dealership. I found the car I wanted. Best place in town...my salesperson was wonderful working with me. I can't wait tell my brother in law who is looking for a car. More

Scam Artists? I wanted to trade my 2010 Cadillac SRX with 105,000 miles for a newer model. I did some research online and saw that this dealership had a nice inven I wanted to trade my 2010 Cadillac SRX with 105,000 miles for a newer model. I did some research online and saw that this dealership had a nice inventory of seemingly well priced vehicles with the features I was looking for. We decided to make the 2-1/2 hour drive on Interstate 80 from our home to this dealership to check out these vehicles. I called the dealership to let them know we were coming. My car ran perfectly on the trip to the dealership. When we arrived we were greeted by the salesman and told the first item of business was to appraise my car. He introduced us to the person who would take it for a test drive and I cheerfully handed over the keys. About 5 minutes later the person returned to tell me that my vehicle had no "power" and they were going to put it up on the rack to check out any problems. I told them it had performed perfectly on the busy interstate highway during our trip to the dealership, and I was not concerned that they would find any problems. I take good care of my car and had just had it at my local dealership for servicing the week before. In addition it had been appraised by two other dealers that week when I had looked at vehicles at my local dealerships and they offered me book price on it as a trade-in. Our salesman then took us for a test drive in one of the vehicles I was interested in.. When we returned to the office, I was told that the engine on my car was "blown" and that it was not drivable. I was completely shocked and of course very upset as now we were so far from home and with no way to get back home. Could it be possible that my car would suddenly develop such serious mechanical problems immediately upon arriving at the dealership when there had been no hint of any problems during the drive there? I ended up purchasing one of their vehicles and taking a huge hit on the value of my car. Was I saved from being stranded on the side of a busy highway, or was I scammed? Unfortunately I will never know for sure. My advice: avoid this dealership! If you do chance doing business with them, do not let them take your car for evaluation without you with them. I am a 71 year old lady but apparently not too old to learn yet another lesson. More

Great Service Mr. Antione Willis and Mr. Mayday did a great job! We will return to Arnie Bauer to buy our next New Cadillac in the future. Mr. Antione Willis and Mr. Mayday did a great job! We will return to Arnie Bauer to buy our next New Cadillac in the future. More

Easy does it this was an easy no haggle experience while Antoine and I went for a test drive my car was being appraised. Antoine showed me original sticker and all this was an easy no haggle experience while Antoine and I went for a test drive my car was being appraised. Antoine showed me original sticker and all the work that was done on the vehicle along with the carfax printed out. I was given an amount for my vehicle I suggested something and they met me at the amount I felt fair Salesrep did not have to go back to the manager the manager came to us and made it work. The finance lady had everything ready for me and made it a easy process. I would recommend Arnie Bauer if you want a comfortable and fair experience. I purchased a 2011 Cadillac SRX I hope the car matches the no hassle purchasing experience. More

A Letter of Thanks in Review General Manager Bret Pechtold and Sales & Leasing Consultant Bob Simon are epic. Flat-out, hands down epic, beating other dealerships – including o General Manager Bret Pechtold and Sales & Leasing Consultant Bob Simon are epic. Flat-out, hands down epic, beating other dealerships – including our personal go-to favorite CarMax by several thousand dollars (between the averages in miles, condition and cost, along with much appreciated professionalism and congeniality). That needed to be said, first. We turned to Arnie Bauer in search for a replacement of our 2013 GMC Terrain, as very recently our trusty GMC was totaled after being t-boned by a Toyota Verso. (Thankfully no fatalities.) An unfortunate accident only made worse by having our identity stolen just days before, leaving us in a serious financial bind… With less than 72 hours on the clock from the insurance company, we had simple aims to find a vehicle equipollent to the one we’d lost. On top of the accident, recovery, living with disability, and all that follows . . . It was much easier said than done. (Especially considering we researched 6 straight weeks before confidently picking our first and late GMC Terrain - needless to say, we’d loved that one.) And now, with thanks to Arnie Bauer & all the staff we had the pleasure of dealing with, I can say - with confidence - we were able to put a good end to a very trying week with an equally, if not better, 2013 GMC Terrain. Arnie Bauer Buick GMC Cadillac in Matteson had the best result of all comparable options to select, by a variety of dealerships and locations, saving us from the prospect of trekking out of state - pressed for time - and on limited means. To our complete and utter gratitude and astonishment, Bret Pechtold & Bob Simon went above and beyond in old-school style “neighborly” complement, of enabling us to drive our replacement while the papers were still in the works. (Our State Farm settlement check had not yet cleared and the insurance company sponsored rental -our only means of transportation- was to be up before all was said and done…) As it was, we found our “Atlantis Blue” (a fitting name for the color, given a xxxx nigh mythical sale: made just under the wire, not only by our deadline but also the dealership’s) sitting front and center on the showroom floor. Knowing it was the best of all our options, we were further encouraged to find both dealership and salespersons equally interested making a fair transaction as well as serving earnest buyers in a tough market. And really, that’s the most anyone can ask for- all we could have asked for, considering Bret Pechtold decently knocked $100.00 off our bill, and Bob Simon okayed a $200.00 down payment instead of the preferred $300-$500 once again, making this process possible where it would otherwise not have been. Another huge help in a string of actions that facilitated a timely replacement, empowering us to get back into the swing of things, and our lives, in a time of need. As my wife said, “It was perfect . . .” And it really was. In the 37 years since my first automobile purchase - a collective 69 years and 20 automobiles between us - we can safely say, (my wife and I,) that it has been without a doubt the best automobile sale we’ve ever signed the paperwork on. Even without taking into account just having experienced firsthand the worst automobile collision of my life, thus far. Once again, Big Thanks and High Recommendations to Arnie Bauer Buick GMC Cadillac in Matteson & all the staff we had the pleasure of dealing with in our transaction. Sincerely, Mike, Jean & Arden (aka. The Cadillac-Engine-Happy Arnie Bauer Buyers) More

Everyone should matter. On April 7, 2016, I walked into this dealership in order to test drive a new Cadillac Escalade ( I currently own the previous generation escalade). T On April 7, 2016, I walked into this dealership in order to test drive a new Cadillac Escalade ( I currently own the previous generation escalade). The test drive was the worse that I have every had in my life. The Escalade that I was put in, was full of boxes and other items. And on top of that, the information screen stated that the truck was low on fuel. I explained this to the salesman and he stated that we would't go far because he really didn't have much time to give me a test drive, but I could call him and set up a time for another test drive. I even noticed that my sales man had to give a long explanation to his sales manager before we were even able to go outside for the test drive. I really expected so much more from this dealership. Before coming to this dealership, I had just test driven a Lincoln Navigator at Sutton Ford and Lincoln (which is one of their neighbors) and I feel more compelled to buy the Navigator than the Escalade. Sutton Ford and Lincoln was so much better. And I couldn't believe that the sales man at Arnie Bauer informed me that he used to work at Sutton Ford. I guess the customer service didn't transfer over with him. They really made me feel as if I didn't really matter to them. More

Used CR-V I bought my pre driven Honda cr-v from Arnie Bauer. Jeff, the used car manager was great! Would definitely recommend this place for service as well I bought my pre driven Honda cr-v from Arnie Bauer. Jeff, the used car manager was great! Would definitely recommend this place for service as well More

Fantastic experience with a professional staff ! From the moment we walked through the door, my wife and I knew that this would be place that would earn our business. In the weeks prior, we had visit From the moment we walked through the door, my wife and I knew that this would be place that would earn our business. In the weeks prior, we had visited several other dealerships, all with the same result. Pushy or rude salesmen, lying to us and doing whatever it takes to make the sale. This was NOT the case at Arnie Bauer. Everyone was very polite and professional. We sat and talked with Tom Hogan, who was very patient with me, as I test drove three different trucks. Tom was upfront about everything and left no question unanswered. He made sure that , once I had made my decision, the process would be quick and painless. After the deal was done, they sat with me in my truck and taught me how to use all the bells in whistles in my 2016 GMC Sierra Denali ! Thanks Tom for an all around great car buying experience. You better believe we will keep doing business with Arnie Bauer Cadillac GMC! More

Great deal on my 2011 LaCrosse After spending a lot of time online I found a nice LaCrosse at Arnie Bauer with nice miles on it. I went into the dealership to look at it and the sal After spending a lot of time online I found a nice LaCrosse at Arnie Bauer with nice miles on it. I went into the dealership to look at it and the sales manager himself helped me out with taking the car for a test drive and ran numbers for me. I was very happy with the price and they even gave me a good deal on an extended warranty since I knew the 2011 models sometimes had some transmission issues. I've put almost 1000 miles on the car since I got it and I haven't had any issues at all. I will definitely come back to Arnie Bauer for my next vehicle. More