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Arnie Bauer Buick GMC Cadillac

Matteson, IL

Overview
Reviews
Vehicles
4.2
2,099 Reviews
Arnie Bauer Cadillac Buick GMC is proud to serve our customers around the Matteson area and worldwide as your certified dealer. At Arnie Bauer Cadillac Buick GMC we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Arnie Bauer Cadillac Buick GMC, your certified dealer, serving the Matteson area. Whether you're shopping for a new car, looking for parts and accessories, looking for a great place to buy tires with a price match guarantee or need to have your vehicle serviced, you'll find what you need at Arnie Bauer Cadillac Buick GMC.
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5525 Miller Circle

Matteson, IL

60443

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Showing 2,099 reviews

July 01, 2022

I feel the dealership is very professional and customer service is good although we had an issue with the car. More

by reames.catherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
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June 30, 2022

Adam was very Accommodating and friendly . The area was conducive for me to continue with me life while waiting g on my serviced vechile More

by winningwarrior2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two ladies at the cashier counter are the best , Adam Estes
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June 30, 2022

Great service! Will definitely return for service again. Customer service is excellent. Be Customer waiting room is very comfortable! More

by nathanbasecamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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June 30, 2022

Right on time for my tune up. Let me know how tune up going. Got car wash at end. Good job. More

by GINLANDO94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Jessica McCormick, David Steffan
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June 29, 2022

Rowland was awesome and really a great salesman. Very personable and friendly. We will be back for service. More

by carolyn1324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Cody Bakr
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June 25, 2022

arnie bauer replaced my defective seat cover and did a great job and my vehicle was returned with no damage,I am happy. More

by THOMAS.BUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Jessica McCormick
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June 24, 2022

I was quoted one price then after my car was there for 5 day they said it was $300 more and my car will be there for 2 more days. More

by darnettadavis3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Steffan
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Jun 24, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We apologize for any inconvenience. Upon further review there was a circuit that was damaged. There was also no charge for the diagnosis. Our service director went over this find and diagnosis in depth. Our apologies we could not come to an agreement on repair.

June 23, 2022

My vehicle was ready but it still took another 20-30 minutes before they checked me out. More

by phstreeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, David Steffan
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June 22, 2022

Nice dealship but should have washed my car after I spent a lot to fix my car .. More

by jdmd1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSEPH Gromala, Jessica McCormick
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June 20, 2022

I brought me truck in to get the door handle fixed and had to come back 3 separate times only to get charged more than my original quote. Not happy More

by manuelbey75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Estes
Report | Print
Jun 20, 2022 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry to hear about your experience. Unfortunately, sometimes parts issues do make it challenging to get right, but either way it is inexcusable. We will have our customer service manager reach out to you as soon as possible. Her name is Jessica McCormick and can also be reached at 708-720-7363.

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