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Armstrong Volkswagen

Gladstone, OR

3.7
81 Reviews

20000 McLoughlin Blvd

Gladstone, OR

97027

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Showing 81 reviews

August 03, 2017

Friendly low pressure dealership We are quite happy with our purchase and especially Jerrad our salesman who answered our questions, researched the ones he didn't know and gave us all More

by Dan & Jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick and Andy were also quite helpful , JERRAD NELSON
August 03, 2017

Great Dealership, Great staff. The Dealership gave the "white glove" service from beginning to end. Couldn't thank Jared enough. Nick in finance made a the process easy and enjoyab More

by Cdpetitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JERRAD NELSON
August 02, 2017

Best car buying experience ever Dan Burke is an old school pro. He was straightforward and informative. From making the deal over a handshake to finding the red model in Seattle to More

by Jdames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The fellow in Finance was very informed and helpful., Daniel Burke
July 21, 2017

Buying at Armstrong was a positive, low-pressure experience We owned an older TDI Golf and were included in the Volkswagen TDI class-action suit. Volkswagen did right by us and offered a very fair offer to buy More

by Brian H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Dominguez
Jul 28, 2017 -

Armstrong Volkswagen responded

Thank you Brian for taking your time for expressing your positive experience. We know most experience what you expressed few take the energy to let others know. We strive for the outcome you expressed and want you to know this is the beginning of our relationship. Please let us know if we can be of any further service to you at anytime.

July 08, 2017

Purchase of new 2017 GTI Lori, and the staff at Armstrong VW were extremely pleasant, and easy to work with. I would recommend Lori to any of my friends that might be looki More

by BrianDavis75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Benton
Jul 28, 2017 -

Armstrong Volkswagen responded

Thank you Brian for selecting us for your purchase. We strive for your positive outcome everyday. Please know we are here for you if you need anything. We appreciate your kind words.

July 07, 2017

Awesome service through SMS I have two little kids taking up my free time, and so I tried negotiating through text messages over a week with all the local dealerships. Lori and A More

by M.M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Benton
Jul 28, 2017 -

Armstrong Volkswagen responded

On behalf of Armstong VW we appreciate your review and strive for the outcome you describe everyday. Please know this is just the beginning of our relationship. If you are in need of any further assistance please reach out to us. Thank you!

May 24, 2017

Never heard back after multiple attempts I called concerning a vehicle that I was very interested in (essentially ready to buy). I spoke with Dan and he told me to call back when he was on th More

by Coandc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dan
Jun 16, 2017 -

Armstrong Volkswagen responded

Thank you for highlighting your frustration with a lack of a return phone call. We pride ourselves on complete customer satisfaction and we failed in this instance. We regret that Dan had an out of town family emergency and had the lack of communication while flying as he was not available. We wished you would of reached out for a manager as this would of prevented any misunderstanding. Thank you for your insight so we may prevent this in the future.

Jun 17, 2017 -

Coandc responded

I'm sorry for Dan's emergency, but how do you explain the lack of return emails? I received an email from Jane the "Internet Assistant" on May 14th, I responded the same day with some questions concerning the vehicle. I then received another email on the 16th asking if I got the information I needed, I responded with the answer "no," and at this point mentioned that I hadn't heard back from Dan and that none of my questions were answered. At no point was I told that another salesperson would contact me, nor were any of my questions answered. I then sent an email the May the 17th, and then finally May the 23rd. I never received a return email for those two emails either. Also, implying that I need to take action on account of your poor customer service is, in my opinion, a cop-out. Nonetheless isn't Dan the "Fleet Manager" with you? Wouldn't that be the equivalent of "reaching out for a manager" as you suggested?

Jun 18, 2017 -

Armstrong Volkswagen responded

Once again we regret your experience. Jane is a automatic after hours automatic response email system. Thank you

Jun 18, 2017 -

Coandc responded

Alright, So Jane is not an "Internet Assistant." She, in fact, does not exist at all? Is there anybody who checks Jane's email? Or is that something that oftentimes goes unnoticed? I'm just trying to fully understand the logic of what I've been told. To summarize: 1. Dan never returns my phone calls. The excuse is that he "had a lack of communication while flying." what about the time that he wasn't flying, why couldn't he have contacted somebody to follow up with me? Honestly, it didn't have to be him, I just had two questions that could have been very easily answered by anybody. 2. Because I get no response from Dan I "speak" with Jane (who actually doesn't exist) asking multiple times for assistance. Apparently all this time not a single person went about checking Jane's emails? 3. When I bring this to your companies attention, you tell me that Dan had a family emergency (which is inappropriate in my opinion) and was unable to contact me and that it was, in fact, my responsibility to contact management after I thought I was speaking with two separate people. 4. Lastly, you tell me that Jane is an automated system as if that is an excuse. Your company should be checking those emails daily to ensure that all your customer's questions are answered or if there is anything that needs to be followed up on with customers. Like I said, I don't like the insinuation that I need to put more of an effort to contact your company after I spent well over a week doing just that, I'm the customer, I provided all needed information and followed up for weeks without a single response.

Jun 18, 2017 -

Armstrong Volkswagen responded

You are correct we are at fault. We are sorry and others were also affected during this issue period. We were notified by others affected by a phone call because of our issues on our side they were resolved with positive outcomes. We regret this occurred and because of your input we have learned to make changes. We thank you for your input.

March 21, 2017

Best sales experience ever. Thank God for Armstrong. After having had an incredibly horrible experience at Dick Hannah's, I was about to shop for a different brand although I lov More

by VWs4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Benton
Jul 28, 2017 -

Armstrong Volkswagen responded

Thank you for your review. What you described is what we aim for everyday. We strive as a team for the outcome you describe. We want you to know this is just the beginning of our relationship. Please let us know if we can be of any further service. Thank you.

September 28, 2016

Purchase of Golf R Recently worked with Dan Burke to source a hard to find new Golf R. Dan did an exceptional job through the preorder and delivery process. I tried wo More

by B.Moser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Burke
July 16, 2016

Horrible Service department! Last time we took our 2014 VW tiguan in for a routine service they messed up on a simple oil change and put in two oil pan gaskets instead of one. More

by Horserider73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil.
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