Armory Chrysler Jeep Dodge Ram Fiat of Albany - Service Center
Albany, NY
332 Reviews of Armory Chrysler Jeep Dodge Ram Fiat of Albany - Service Center
Service I had an issue that was promptly resolved by the service manager Tom. Great customer service.. He takes the time to address customer concerns and expl I had an issue that was promptly resolved by the service manager Tom. Great customer service.. He takes the time to address customer concerns and explains things to make you feel comfortable.. More
Recall of my last review I recently wrote a review stating that armory was not willing to help me. the staff has done all they can to help to take care of all my problems. I I recently wrote a review stating that armory was not willing to help me. the staff has done all they can to help to take care of all my problems. I would like to recall my last reviews More
poor customer service I had a bad experience at the service department. Marlon has a robotic customer service, he made me very uncomfortable to return for future services. I had a bad experience at the service department. Marlon has a robotic customer service, he made me very uncomfortable to return for future services. After my car was service there was small issue with noticing space that weren't there before. When I brought it to Marlon's attention he simply said there's nothing he can do. thank God there was a real manager to resolved the issue in less than minute... More
Awful customer service First woman who answered the phone spoke to me like I was stupid when I asked a simple question, then when I asked to speak to a manager "Bob" basical First woman who answered the phone spoke to me like I was stupid when I asked a simple question, then when I asked to speak to a manager "Bob" basically repeatedly told me "I can't help you" when dealing with trying to get a rental car to get to work while the FOUR recalls I have on my 2012 vehicle get fixed. Told me to call Goldstein if I thought I could get better service there. So I did. I Called Goldstein and they got me in for the same day for all the recalls to be fixed, a free rental, and complimentary car wash. I always used to recommend armory since that's where I bought my car. Never again. So disappointed with how genuinely rude they were. I'll be buying my future jeeps there and so will my family. More
Careless Work Leads to Unnecessary Costs Multiple service visits to Armory Garage. Few have gone well or without an issue. If I had another option or place to go I would not return here. Onc Multiple service visits to Armory Garage. Few have gone well or without an issue. If I had another option or place to go I would not return here. Once they told me I needed new spark plugs. I explained I didn't and that would be impossible since my last visit 3 months ago (not even 2,500 miles ago) they were replaced. They thought I wouldn't notice. Of course they then came back and said I was correct and it was a "mixup". They also failed to make notes or explain to me why notes were not made on my last inspection until I was there being asked to sign for charges. They may do good work on your car, but their business practices are sloppy. You need to be a strong advocate for yourself if you decide to come here. Do your homework and don't let them fool you. More
There's no one like Paul I have owned our Van for two years now and have always dealt with Paul Cassala for our service appointments. He has always done everything to make me I have owned our Van for two years now and have always dealt with Paul Cassala for our service appointments. He has always done everything to make me happy and makes sure I get the best possible service when I come in. I always know that I can trust him to do exactly what needs to be done in the most cost effective way for me. I appreciate all he does. More
always pleased with Paul I have been a customer of Armory for many years, I am always happy with the service Paul Cassala provides. He has been trustworthy and knowledgeable I have been a customer of Armory for many years, I am always happy with the service Paul Cassala provides. He has been trustworthy and knowledgeable through the 3 cars I have purchased from Armory. More
Oil Change/Tire Rotation I have been going to Armory to have my Jeep serviced for 4 years now. I consistently see Paul Cassala whenever I bring my Jeep in. He is always profe I have been going to Armory to have my Jeep serviced for 4 years now. I consistently see Paul Cassala whenever I bring my Jeep in. He is always professional, honest and most importantly personable. Paul and the rest of the service department keep me coming back! More
Pleasantly surprised! I had to bring in my Dodge Ram for a ticking noise. I dealt with Paul and I felt very reassured about the repairs I needed right from the start. He wa I had to bring in my Dodge Ram for a ticking noise. I dealt with Paul and I felt very reassured about the repairs I needed right from the start. He was very professional, genuine and upfront about the repairs. The mechanics did a tremendous job and it now runs like a champ! I have been recommending Armory to everyone I know! Thank you!! You have gained a customer!! More
Excellent My last review I filled out the form wrong due the fact I was suffering from jet lag. Years ago I had a very bad experience at a competit My last review I filled out the form wrong due the fact I was suffering from jet lag. Years ago I had a very bad experience at a competitor dealership, After I bought my Honda, I was hesitant to go to the dealership with issues. A friend mentioned Paul at Armory to me. What a difference, he is honest , explains everything so I can understand and quotes me a decent price to fix it. Paul is a true professional and I am grateful to have him there for my "baby" Mary C More