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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

March 25, 2024

Top notch, easy to work with Friendly, easy to work with, customer oriented Friendly, easy to work with, customer oriented, great service department More

by Tlibertucci
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Mar 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

March 25, 2024

I have always had great service with Paul. He works around my time and dates. More

by jwalsh30
Recommend Dealer
Yes
Employees Worked With
Paul Casalla
Mar 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your business and this review. We're happy to hear Paul is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Armory Customer Relations Team

March 25, 2024

Whoops, his name is Marlon. I had a non repairable flat with a tire I purchased at the Armory dealership. Marlon worked with me and the tire warranty department to get me a redu More

by John@sigma
Recommend Dealer
Yes
Employees Worked With
Mr. Brando
Mar 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Marlon here at Armory Chrysler Jeep Dodge Ram FIAT of Albany to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Armory Customer Relations Team

March 20, 2024

Calling in was terrible. I could never speak with anyone. So I stopped in and Marlon was the best. So helpful. Get rid of the automatic phone stuff and let us speak to great More

by Caperkinson
Recommend Dealer
Yes
Employees Worked With
Marlon
Jul 07, 2024 -

Caperkinson responded

I needed to make an appointment. Went in to make the appointment. I will only call the automated system as a last resort.

Jul 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Marlon here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

March 19, 2024

Dropped off Tuesday night for Wednesday appointment. Told parts were in stock Wednesday did not get Jeep back till Friday. Whole adventure from trying to book service to communication and picking up Jee More

by hans3
Recommend Dealer
No
Employees Worked With
Erica
Jul 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Armory Customer Relations Team

March 18, 2024

Good experience Erica made the service fast and was pleasant to deal with. She checked in with me as I waited and let me know my vehicle was almost ready. More

by MIKENICHOLAS24
Recommend Dealer
Yes
Employees Worked With
Erica Bridges
Jul 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany, Mike, we look forward to having you as a valued customer for many years to come! Best Regards, Armory Customer Relations Team

March 18, 2024

Very helpful in guiding us to get the best deal. We were considering buying but he outlined the benefits of leasing. Got us the exact car we wanted. Great experience. More

by W.ALACRITY
Recommend Dealer
Yes
Employees Worked With
Brian
Jul 05, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Armory Customer Relations Team

March 13, 2024

I'm totally impressed with your service advisor Marlon Hardie. Although your business is very busy Marlon always takes the time to talk to me about my concerns and thoroughly explains everything to me. I More

by gemdor
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
Jul 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Marlon and our team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Armory Customer Relations Team

March 12, 2024

He was very polite direct and gave us the options to have the work done that was needed . Turn around Time was correct . Ty More

by BURDIE04
Recommend Dealer
Yes
Employees Worked With
Nick was very good .
Jul 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Armory Chrysler Jeep Dodge Ram FIAT of Albany to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Armory Customer Relations Team

March 11, 2024

Time wasted. Spent entire day there after arriving when they opened. Came to terms with 20 minutes then just hours of sitting around waiting. No communication as More

by STTIPD
Recommend Dealer
No
Employees Worked With
Evan and matt
Jul 08, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your {state why they visited ex: oil service} in the future. Thank you, Armory Customer Relations Team (518) 704-6897

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