Armen Chevrolet

Great experience. First of all drive up service door and pull right inside. Met by Barry Strauss service writer. I came in for my first oil chage. I was asked if I had any other concerns and did I understan pull right inside. Met by Barry Strauss service writer. I came in for my first oil chage. I was asked if I had any other concerns and did I understand how everything worked on my new car. I was very impressed. I was in and out in 35 minutes. Great feeling for my first vist. More

I have purchase 10 cars in my lifetime. This was by far the best experience I have ever had! I was greeted by a pleasant receptionist who promptly Introduced me to Kyle Venit. I wasn't sure exactly what I the best experience I have ever had! I was greeted by a pleasant receptionist who promptly Introduced me to Kyle Venit. I wasn't sure exactly what I wanted. After sitting with Kyle and he asking me about 20 different question's I narrowed my choice to an Equinox. Kyle showed me some used and went over Chevrolet certified program. I didn't even know that there was such a program. I wound up purchasing the same day and I must say I am in love with my new Equinox. I never enjoyed a car so much. All I can say is wow has Chevy come along way. Thank you Kyle and Armen Chevrolet. More

I went here because they are in a very convenient location. I have a Buick, and the Buick/Cadillac dealer is over 30mins away. I brought my Buick to Armen for service before, just routine maintenan location. I have a Buick, and the Buick/Cadillac dealer is over 30mins away. I brought my Buick to Armen for service before, just routine maintenance, this time something was wrong, check engine light and steering issues. My car is under GMC lease, so they provided a free rental for the 1.5 days it took to do the 4 things I needed done. I am happy with the repairs, car drives much better now. The parking attendant damaged my vehicle, scrapped it badly on the front, so it has to go to the Armen body shop. They agreed to fix it for no charge, and the body shop rep I spoke to was very very nice. Overall, they could have given me a hard time, but luckly, like a rental car, I walked around my vehicle to check everything before I left the lot, and noticed the damage. Had I drove away, I would have been stuck with it most likely. My brother drove away his Lexus from a Lexus dealer in MD, he didn't notice until the next day, they refused to pay for it, because he didn't notice it before leaving. Remember that if you can. I'm experienced with car buying and repair, dealerships are good or bad, Chevrolet in general has not been good; either in Virginia Beach or St. Louis, etc. It's just that the Chevrolet brand is tarnished with bad sales practices and bad vehicles over a long period of time. With Buick and Cadillac, you get treated well, with Chevrolet, not so much, simply due to the profitability of the brand. I'll let them fix the damage, and see how well they do. They are not a preferred body shop for my insurance, but that means very little with so many places around. I'll just see how they do with the work they promised. More

Armen is very friendly, we just drive around to check out car and end up bought a 2010 Yukon Denali from Armen, Tod is very friendly and whole team was great, much better than other likes faulkner in Northea car and end up bought a 2010 Yukon Denali from Armen, Tod is very friendly and whole team was great, much better than other likes faulkner in Northeast Philly. More

I bought a used Honda truck from Armen. Less than three weeks later, the emergency brake needed to be replaced. I originally brought the truck to a dealer closer to my house since it was a Honda dealershi weeks later, the emergency brake needed to be replaced. I originally brought the truck to a dealer closer to my house since it was a Honda dealership and it was only 10-15 minutes away. When I asked the Honda dealership why an emergency brake would fail, I was told it was over tightened. I asked if this was normal for this part to fail and the Honda technician said no. I called Armen and told them I wanted them to cover the repair since it was less than 1 month that I had the truck. At first, they said they would not cover anything. Then they said they would replace it but I would have to pay for some of it, which I said no. They insisted that I bring the truck to them which is 45 minutes from my house. I brought the truck to them on a Saturday, it took until Thursday at 5:30 pm for them to have it ready. Why it takes 6 days to replace something is beyond my guess. When Armen called me and told me it was ready they said I had to pay a $100 deductible. I questioned this and was told Armen did not have to do anything for me at all because it was a used car (the truck cost $26,000). I did also buy an extended warranty for something like this but apparently it did not cover an emergency brake. Then the manager told me he did not have to give me a loaner car at all either. I have been to many dealerships and almost every one gives you a loaner when your car is serviced at their dealership. I guess Armen is not one of those dealerships and you just have to either walk or rent a car while they take 6 days to fix it. When I still said I did not agree with being charged I was told the reason the parking brake failed was it was pushed down too hard. The manager implied that I broke it. I find this interesting since I have had about 10 cars in my life and this has never happened. I am also 5'7" and weigh 150 pounds. This assertion is absolutely preposterous. Armen "claims" that it does an extensive check on its used vehicles but if this were true, they would have found this. Lastly, I forgot to mention that this was a huge waste of my time as I had to drive a total of 3 hours to get the truck fixed. Not only did I have to pay $100, waste 3 hours, and wait 6 days for a repair, I was then told they were going above and beyond what they had to do on their part. if you want excellent service, do not go to Armen. They claim they stand by their vehicles but as soon as you buy it, you will basically be own your own. More