Arlington Toyota - Service Center

The service department is amazing! Alisa greeted me with a smile and did not allow me to leave until my vehicle was safe to drive. She took the time to educate me on the needs of my ve Alisa greeted me with a smile and did not allow me to leave until my vehicle was safe to drive. She took the time to educate me on the needs of my vehicle without being pushy. I’m so happy I selected Arlington Toyota! Thank you! More

Wife had an appt at 4:20 for basic tire rotation service. Finished at 6:50. No communication from advisor Rande. Attempted to message him with the link he provided but never received a response. Paperwork wa Finished at 6:50. No communication from advisor Rande. Attempted to message him with the link he provided but never received a response. Paperwork was not correct or complete and they tried to charge us even though we have the pre paid plan. I called to speak to a manager but was told no one was in. I left a voicemail but have not received a call back. This is not the first time to have these issues. I would understand if we were having a more involved service performed or if we at least had some communication. We have purchased 3 vehicles here and had wonderful experiences on the sales side. More

I get both of my Toyota vehicles serviced with Rande he consistently provides me with excellent service and care. Rande goes above and beyond to ensure that I have a pleasant experience and always keeps me consistently provides me with excellent service and care. Rande goes above and beyond to ensure that I have a pleasant experience and always keeps me updated throughout my service. I would recommend everyone go see Rande for all of their service needs! More

Express oil change took 3 hours with appointment, told I was waiting for truck. I was going to outside oil change places but decided to go back to the dealership for another try. I will not taking my truck was waiting for truck. I was going to outside oil change places but decided to go back to the dealership for another try. I will not taking my truck back for a 3 hr oil change More

People that invited me for a free oil change and tire rotation for free because I am a VIP, told me would take from 90 to 130 minutes. It actually took about 190 minutes. Just give an honest estimate. So rotation for free because I am a VIP, told me would take from 90 to 130 minutes. It actually took about 190 minutes. Just give an honest estimate. Some have other things to do. More

I have always purchased toyota however after my experience today of having to wait 2 1/2 hours for service, I have changed my mind. I made an appointment for 11 AM we sat in the car until 11.22, wh experience today of having to wait 2 1/2 hours for service, I have changed my mind. I made an appointment for 11 AM we sat in the car until 11.22, which is the time they state service begins and didn’t get it back until 1.50 but they fudge the #to make the service desk look better because the board showed car was ready but it wasn’t. Was told all cars automatically go thru car wash but had to complain because mine didn’t . Maybe it’s time for me to make a change to a different company for a better service on a car I purchased brand new ! Ruined my Saturday !!! Appalling !! More

Had an appointment for 10am and when I arrive I was told it was going to be 2 hours because they were backed up. I was only in for an oil change and tire rotation. That takes at most 45 minutes. Why are the it was going to be 2 hours because they were backed up. I was only in for an oil change and tire rotation. That takes at most 45 minutes. Why are they over booking. If I have an appointment for 10am that means my car should be taken at 10 am not an hour and a half later. Why May an appointment if I’m still going to wait. I can understand if I was a walk in but I called ahead 3 days prior. Stop over booking. More

I have been using Arlington Toyota for 2years. I usually have no issues but my last oil change was terrible. I was 15min early and wound up there for 4 hrs for an oil change and tire rotation. ??? I usually have no issues but my last oil change was terrible. I was 15min early and wound up there for 4 hrs for an oil change and tire rotation. ?????? They had an app to track progress and after 2 and a half hrs of not saying anything I check the status. It said the vehicle wasn’t even being serviced yet. Excuse was busy and short staffed. I can’t help but to think that if I have to make an appointment, why when I arrive would my vehicle not get service right away? That and the lack of communication made me frustrated. But this was the only time I had a “bad” experience. More

Made reservation 6 days out. Reminded night before. A 3.5 hour wait for oil change & tire rotation. No warning on duration either night before or on check in. Tried to sell $40 Reminded night before. A 3.5 hour wait for oil change & tire rotation. No warning on duration either night before or on check in. Tried to sell $400 trans fluid change at 50K miles (not in service schedule when I checked later) along with engine/cabin filters and wiper blades. Check out staff (Mr. Mclander?) was apologetic explained what had been done noting tire replacement would be needed isoon. (He's correct). Full inspection sheet provided showing fluid and brake checks done. More

Very upset , it should not take 3 1/2 hours for a oil change when u have a appointment change when u have a appointment More