Arlington Toyota - Service Center

Staff was super helpful and got me out in under an hour. Great customer service!!! Great customer service!!! More

Lisa was very nice and listened careful. Coffee was OK and waiting area nice. Easy out! Coffee was OK and waiting area nice. Easy out! More

Good Job on service, scheduling etc. Time in service much approved from last service visit. Time in service much approved from last service visit. More

Chris did a great job of letting me know what work needed to be done on my car and kept me updated on the progress. I had a small list of items that needed fixing and everything was done to my satisfaction. to be done on my car and kept me updated on the progress. I had a small list of items that needed fixing and everything was done to my satisfaction. Thanks More

Exceptional customer service and a great overall product. My go to place for their honesty and reliability. Highly recommended to anyone looking for integrity during a car buying experience. My go to place for their honesty and reliability. Highly recommended to anyone looking for integrity during a car buying experience. More

•They didn’t communicate about the Issue I was telling them about. •The advisor that I was assigned with left that day and probably didn’t discuss the situation to the other person that replaced his spot them about. •The advisor that I was assigned with left that day and probably didn’t discuss the situation to the other person that replaced his spot •When I went to claim my tacoma, there few reps there that was free, one particular guy that was staring at me that could’ve asked what I wanted but left the cubicle and stood to another to avoid being bothered •The man that was ringing me up was all bout my payment, he didn’t even ask if I had any concerns •When I asked him about the whining noise from behind my truck, apparently the tech told him that i did some modifications that caused the noise. I asked the advisor what it was and the answer is “ I don’t know… you have to comeback here tomorrow and ask the assigned advisor about your concern “ •Again, that same guy seemed to be in such as rush that all he cared about is that $450.96 bill that I owe. By the way. The brake fluid change wasn’t part of that visit. I asked about it and Chris said “ well check the consistency and well let you know” …. Like i said nobody called. This visit was sooo much worst than my last visit! xxx Arlington Toyota??? Whats going on?? Ive been a loyal customer since I live close by. Im sure it wont matter loosing one customer, so that will be my last visit. Ill make sure anyone I know that brings their vehicle to Arlington not to comeback there due to xxxxty service. You guys don't evolve and do better… it gets worse. More

Kaitlin was freakin awesome! !! What a pleasant experience. Glad I chose this place after such a terrible accident!!! Take your vehicle here after an accident!!!! You won’t regret !! What a pleasant experience. Glad I chose this place after such a terrible accident!!! Take your vehicle here after an accident!!!! You won’t regret it!!! More

Excellent service each and every time. Services preformed explained prior to start. Highly recommend, extremely pleased Services preformed explained prior to start. Highly recommend, extremely pleased More

I am extremely frustrated and dissatisfied with Arlington Toyota Service, particularly with a service person named Steven. My experience has been deeply disappointing. Steven failed to meet his responsibi Toyota Service, particularly with a service person named Steven. My experience has been deeply disappointing. Steven failed to meet his responsibilities in several ways. He knew I would need a Lyft to get to the dealership but did not inform me in time that my car was ready. Despite my attempts to contact him through calls and texts, he ignored them and refused to arrange a Lyft, leaving me stranded and putting my job at risk. His lack of consideration was unacceptable. Moreover, Steven promised that my car would get a little clean up, but he did not deliver on this commitment either. Steven is a pathological liar, i wouldnt trust him, ever. It is clear that this dealership takes advantage of its customers, particularly women, by neglecting their responsibilities and failing to provide basic assistance. I had to plead to get my car back in time to avoid losing my job. I strongly advise against using Arlington Toyota Service and suggest finding a dealership that genuinely values and respects its customers. More

Last service was excellent. Wait time was about 1 hr. 5-6 hrs too long for husband’’s car. Wait time was about 1 hr. 5-6 hrs too long for husband’’s car. More