Arlington Toyota - Service Center

Customer service was great I use the same person Alecia and she always make sure I’m well informed on my service. Keep up the good work and she always make sure I’m well informed on my service. Keep up the good work More

Arlington Toyota did not stand behind work done and misdiagnosed issues they created so they could do service that was not required. I will not use them anymore and advise other to stay away. misdiagnosed issues they created so they could do service that was not required. I will not use them anymore and advise other to stay away. More

Arlington Toyota Service Garage was a joy to work with and did a great job taking care of my car and me during the 5000 mile check up for my new RAV 4 Hybrid. and did a great job taking care of my car and me during the 5000 mile check up for my new RAV 4 Hybrid. More

Very disappointed with the service. Could not fix after having my truck for almost 3 months, and still cost labor fee. If Toyota can’t fix there product, where else can I take it. Could not fix after having my truck for almost 3 months, and still cost labor fee. If Toyota can’t fix there product, where else can I take it. More

This dealership was great from the beginning. From the first time I called to inquire about a repair in my car to the pick up day when my car was done. From the first time I called to inquire about a repair in my car to the pick up day when my car was done. More

They tell you one price then hit you up with hidden fees when it’s time to pay when it’s time to pay More

Great customer service and I will come back just for my service advisor chauncey andrews service advisor chauncey andrews More

The associates have always been courteous and professional towards me. My Service Advisor, Chauncey, keeps me abreast of what my car needs and answers all my questions. professional towards me. My Service Advisor, Chauncey, keeps me abreast of what my car needs and answers all my questions. More

Great a a a a a a a a a a a a a a a More

Purchased a new 2021 RAV4 from Arlington Toyota all cash. After 34000 mile I decided to put new Michelin tires on it. Tires being expensive I took it to Arlington Toyota to have the wheel alignment checked After 34000 mile I decided to put new Michelin tires on it. Tires being expensive I took it to Arlington Toyota to have the wheel alignment checked and if necessary adjusted. Now I never had any steering or highway driving issues ever even with the new tires. Arlington found it necessary to do an alignment on the RAV4. I got the vehicle back and drove back home. On the way home I noticed the steering wheel was no longer straight and the RAV4 did no steer correctly it was constantly searching which way to go. I returned back to the dealership later that day and told them about it all. They told me the alignment was correct and it was not necessary for it to be done over. Knowing that this vehicle now did not drive right like it did before they touched it I complained and they offered to put it back to where it was and I said OK since at that point that was my only option. I made an appointment at another Toyota dealership who did the wheel alignment over at an additional cost to me and the RAV4 now drives very good. Why Arlington Toyota told me all was OK when it obviously was not including the steering wheel being made crooked by them was highly unprofessional. I see no good reason why I should bring any of my vehicles in for future service at this dealership. Maybe you folks should should think twice before you do business with these folks. More