Arlington Toyota - Service Center

I had a couple problems with my 2006 Toyota 4Runner, so I knew just the place to take it. I've been to Arlington Toyota many times and have always has exceptional service. Well this time was no different, a knew just the place to take it. I've been to Arlington Toyota many times and have always has exceptional service. Well this time was no different, actually this was the best service I have ever had. Mike Sandelin took care of me and WOW he was a joy! Very friendly, very helpful, got everything I needed and even went the extra mile! I wanted to put a licence plate on my car and have tried to find the right adjuster so it would fit. Mike did not only find the proper adjuster, he put it on for me. Mike is one of the reasons why Arlington Toyota is so special, he brings people back! Anyone looking for a place to get your vehicle serviced this is where to go. Thanks Arlington Toyota and Mike Sandelin!!! More

I brought my vehicle in for brake service per my scheduled appointment at 7 am; I asked that my vehicle be ready for pickup by 5 pm. I returned to the dealership just before 5 pm and paid for the s scheduled appointment at 7 am; I asked that my vehicle be ready for pickup by 5 pm. I returned to the dealership just before 5 pm and paid for the service at the cashier’s desk. Soon thereafter the service advisor greeted me and said my car would be up in about 5 or 10 minutes as the technician needed to complete a test drive. At about 5:20 I saw him again and asked where was my vehicle. He then told me that the service technician had broken two of the center caps on my wheels. He proceeded to take me into the service bay to show me what had happened. The car was still up on the rack and the technician was attaching the wheels – obviously not out on test drive as I had been told. It was evident that a tab on each of the center caps had been broken off during the service today and because a second tab had been previously broken, the caps would no longer stay on the wheels. It was very clear which tab had been broken today as the broken edges were virgin plastic with no dirt on them. The service advisor told me he would need to consult with the service manager about the next step. I waited another 10 minutes or so before the manager introduced himself and proceeded to outline their position that the caps were already broken when I brought my vehicle in and they were not responsible. He continued to explain that the center caps can only be broken when being pushed back on and there was no possible way the technician could have broken them when removing them; a point that I refute. All that can be said with certainty is that my vehicle arrived with four center caps attached; and should have left the service department in the same condition. What amazes me more is that the service department would take such a strong position over an insignificant item. I contacted the general manager and I accepted his offer to re-imburse me for the center caps. I just wish the service manager could have taken care of this without me having to involve the GM. More

After waiting over a month, I still can't seem to get a fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have c fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have caught that a long time ago). Never can get calls returned or accurate information and what is wrong this time. More

I bought a Used Toyota Sequoia in October, I was guaranteed that the overhead DVD player would be fixed. While they removed it at the end of October, I still have not received it back yet. The only guaranteed that the overhead DVD player would be fixed. While they removed it at the end of October, I still have not received it back yet. The only answers that I am getting is that we have not received a email from the manufacturer yet. What have a I learned from this, Arlington Toyota will tell you anything to sell the vehicle, but will not hold up to there guarantee of service department. This is ridiculousness REALLY!!! Over 3 months to replace a overhead DVD player. More

I took my 2008 Solara Camry to this dealership for the 10,000 mile service and also had a factory defect in my driver seat which was sent out to an upolstery shop and they did an excellent job. My servic 10,000 mile service and also had a factory defect in my driver seat which was sent out to an upolstery shop and they did an excellent job. My service technician, Chris O'Toole was very efficient, personable and was extremely interested in my customer satisfaction. He is a huge asset to Arlington Toyota. I also took the car to the Collision Center/Scott Cooper as the ground effects/bumper on the vehicle was missing a clip and the bumper was not properly attached. Again, Scott Cooper took care of the problem and I am very satisfied with this dealership and my Solara. Charles Bowen is the owner of this vehicle, but it was purchased for me and therefore I drive this vehicle and take it to the dealership for service, etc. More

I went in on a busy Saturday for my baby's 15,000 mile check up. I was told at this mileage there are two choices due to my budget I settled for the less expensive one and was not pressured in any way to check up. I was told at this mileage there are two choices due to my budget I settled for the less expensive one and was not pressured in any way to do the upgrade. I was also told it would be approximately 40 minutes. They were done earlier than expected. The whole experience was much better than I had expected. I always dread taking my car in and Arlington Toyota is making this something not to dread. I have a great car that I intend to keep till one of us dies. If it is the car, I will replace it with another Corolla from Arlington Toyota. Less than a week after my purchase the computer went out, causing all kinds of problems but Arlington Toyota took care of me and got my baby fixed and back to me. I have recommended Arlington Toyota to friends and family, unfortunately my salesman is not there anymore, but I'm sure they have someone as competent. More

I turned my SUV in for an oil change, it came out with a check engine light, stability, and traction lights - What the heck? I immediately called over the rep and pointed this out to him. He took it back check engine light, stability, and traction lights - What the heck? I immediately called over the rep and pointed this out to him. He took it back and said they would check it out quickly. Next thing he says is that it needs 2 O2 sensors, which would cost $770 to put in. I'm sorry but I'm highly suspect about turning in a vehicle with no malfunctions whatsoever, and having it come out an hour later with no additional mileage on it, but suddenly it has a check engine light and a $700+ repair estimate. My thought is that they had some junior tech do the service, which I don't mind, but I think he screwed it up and they are just trying to cover their butts and make a profit at the same time. I'm going to be writing an e-mail to the management to let them know of my disapproval of this. And for edification, my vehicle is an 04 4Runner 2WD with 55,000 miles on it and no problems whatsoever. More

Issues have been resolved by the dealership. Overall customer service, good. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx customer service, good. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

Mike was very friendly and helpful. I had a sensor problem on my Matrix and came in on a warranty check-up. It was a real pleasure working with him and I look forward to working more with him in the f problem on my Matrix and came in on a warranty check-up. It was a real pleasure working with him and I look forward to working more with him in the future. Mike got me a price on an item I will be purchasing for my car as soon as I can afford it. More