Arlington Toyota

Professional Financial Service, Excellent sales service, product management so, so. General impression on arrival to the facility, a little chaotic, strong smell of cooked food and no coffee or drinks at t product management so, so. General impression on arrival to the facility, a little chaotic, strong smell of cooked food and no coffee or drinks at the customer service area at 5.45p. More

They sell poor quality used vehicles. You can find many faults just from a walkaround and test drive. They also try to give you a hard time when you ask to have your own mechanic look at the car because th faults just from a walkaround and test drive. They also try to give you a hard time when you ask to have your own mechanic look at the car because they are trying to hide problems. The sales manager also has an attitude because he's a failure in life and is mad that he has to take it from customers who weren't screw ups in life. Walked right out of the dealership. Don't waste your time, just go to Carmax. More

My vehicle brought in for repairs to Arlington Toyota after a crash. Prior to the crash, this vehicle was in pristine mechanical condition, and I expected the dealership to restore the vehicle back to i after a crash. Prior to the crash, this vehicle was in pristine mechanical condition, and I expected the dealership to restore the vehicle back to its proper working condition after the necessary repairs were completed. But this was not the case. After paying out over $6,000 in repair costs, the vehicle was delivered back to us in unsatisfactory condition. The vehicle was annoyingly noisy and a vibration was present in the front tires, which was nonexistent prior to the crash. They obviously don't test drive the vehicles before delivering them back to customers. In addition to the necessary repairs, a request for Nitrogen tire inflation was requested. We were billed for this service, although it was not completed. This was brought to the dealership's attention, and we were lied to. Complaints about the repairs and work not completed, but billed for, were first voiced to Assistant Service Manager, Roger. Roger disregarded our complaints and stated that the nitrogen tire fill was completed, but this was untrue and was verified. We returned the vehicle to Arlington Toyota and met with Roger again. Roger was again advised that the repairs were unsatisfactory, and the vehicle was not driving properly. Roger vowed to correct the issues, but later billed us an additional $1,000, stating that issues were unrelated to the crash which brought us to the dealership for repairs originally. On the bill was a charge for a wheel alignment, when only a tire rotation was requested. But on the bill, it says, "Guest is requesting a wheel alignment," -LIE! When this item was brought up, Roger stated that the tires did not need to be rotated. I was appalled by this response, since I am fully aware of the recommended tire rotation intervals on all of my vehicles. During all these problems, the climate control knob broke. Roger was asked to repair this. Originally we were told it needed to be replaced, and were billed for a new part. Later Roger tells us that they repaired the existing knob and would credit money back to us since they billed us for a new part. But instead, they billed us additional money for labor! After receiving the vehicle back again in unsatisfactory condition, the vehicle was returned by me to the dealership, and our complaints were voiced to Assistant Service Manager, Ken. Ken was apologetic about the repairs not being made, and vowed to make the necessary repairs and right the dealership's wrongs. However, when the vehicle was delivered, it was in worse condition than it was when it was dropped off. When delivered, the Brake and ABS warning lights on the dashboard were active. None of these problems existed when the vehicle was dropped off at the dealership. I got stuck voicing my complaint about these new problems to Assistant Manager, Roger, AGAIN who attempted to charge me an additional $600 for additional repairs he stated were needed. In regard to the active warning lights, Roger stated that the dealership only removed the vehicle's tires for inspection, and this appeared to cause the new problem. Roger stated that additional repairs were now required. I advised Roger that I would not be held liable for a problem the dealership clearly caused. I also advised Roger that these repair should all be covered from the original service date. Roger stated there was nothing he could do. Prior to leaving the dealership with my now new problems, I requested to speak with the service manager. None of the employees would direct me to that person, so I had to seek him out myself. I met with Service Manager, Steve, who reviewed my service appointment history and stated that he would further review my complaints and contact me by telephone the following morning. But Steve never called me. As a result, I filed complaints against the dealership with the Better Business Bureau, Federal Trade Commission, and the Illinois Attorney General's Office. Only after receiving notice of these complaints did the dealer make an attempt to resolve the issues. I was contacted by John, in customer relations, who talked to me like I was an idiot, and further insulted me by suggesting my vehicle was not worth making such a fuss about. John told me to bring my vehicle in AGAIN so they could resolve the issues with it, and told me they would provide me with a rental while my vehicle was being serviced. You would think that after my months of problems with this dealer, they would be expecting me and treat me right finally with all these open complaints against them. Not the case. I arrived for my appointment and had to explain my problems to yet another assistant service manager, Erik. I told Erik I would like to work directly with the service manager, since I had grown tired of restating the issues to different assistant service managers on each visit. Erik kept staring at his computer, and told me I should just make another insurance claim. -This guy did not even have an idea what was going on, but like his coworkers, is trained never to accept the blame! So Erik brings me to the on-site Hertz for my dealer-provided rental car and tells the Hertz employee the dealer would pay for my rental car because I filed a complaint against them. I see the Hertz employee smile while speaking with Erik, and Erik also leaves with a smirk on his face. The Hertz employee tells me, "I'm sorry, but all we have left is a Smart car, is that OK." I respond, "Are you kidding me?" He gives me some line about them being low on rental cars. It is 7:30 am, and I'm their first customer, but all they have left is a Smart car?! -They have over 1,000 cars on their lot, but they are giving me a Smart car! The employee is basically laughing at me while he is telling me this, and tells me to wait while he brings the car around. As I'm waiting, I am within earshot of Erik, the assistant service manager, who I overhear telling one of the mechanics sarcastically, "This guy filed a complaint against us, so just go over the car again and we'll just tell him again what needs to be done...He thinks we didn't fix his car right, and he doesn't want to go through his insurance." My wonderful rental Smart car arrives, and the last slap in my face occurs when the Hertz employee, still laughing, says to me, "It should get you home...Oh, and don't be afraid to floor it." A couple days later, another service manager (Jeff?) calls me and tells me they changed a wheel bearing at no cost to me, and I could pick up the vehicle. The employee made no mention about the warning lights on the dashboard. When asked about it, the employee said that I needed a new sensor in the back wheels and tried to extort more money from me. I told him to write up what they did and what they are saying I still needed done, and I would arrive shortly to pick up the vehicle. The employee told me that the service manager, Steve, would be ready for me when I arrived. When I arrived, four service employees were sitting at their desks and all stared at the ground while I stood there for five minutes waiting for someone to help me. Finally a female employee approaches me, I tell her I was supposed to see Steve, and she goes to get him. She comes back shortly after without Steve, and tells me she will assist me. She takes my rental car, walks me to my car, does not tell me what was done to my car, or what still needs to be done, and gives me no paperwork! So basically, I have no proof that anything was done to resolve my complaints. I receive a call from some other service manager the next day who says, "Hey, what do you need?" I reply, "You called me." He says, "Oh, I had a message from you." I reply, "Yep, that was me telling you I was coming to pick up my vehicle when we were playing phone-tag yesterday." He says, "Oh, well I was just calling to see how the car is." I reply, "Well, I don't know what you did, because you gave me no paperwork when I picked up the car and none of your service managers wanted to help me." He replies, "We were really busy, so I didn't have time to print up your paperwork...I'll send it out in the mail." This is how they treat their customers. They have a big, beautiful new dealership that lures you in, but don't fall for their tactics. They don't care about you, they only care about getting as much money from you as they can. I can't believe they stay in business, and I'm not letting them get away with what they did to me, and I don't want to see this happen to anyone else. More

I bought 2001 Sienna in October of 2000. I had a good sales experience although judging from the other comments on this site, the sales department has deteriorated. My "5" rating is based on my experien sales experience although judging from the other comments on this site, the sales department has deteriorated. My "5" rating is based on my experience with the service department. My toyota has not been serviced by anyone but this dealership because they are professional, have great hours and do good work. My car is in excellent condition and I'll be driving it for at least another 3 years. More

Alex Dubinsky is mostly concerned with cheating on his customers. He gives you one price and when you make downpayment for your car he will suddenly call you and surprise with a new sales conditions. When customers. He gives you one price and when you make downpayment for your car he will suddenly call you and surprise with a new sales conditions. When I refused to by a car and requested my downpayment back, Alex refused to do that and threaten me that he will ruin my credit history. More

I was a long time customer with this dealer and ordered a 2011 Venza on Oct 31, 2010, Salesman Scott Sanders said no car fitting my description existed at the time of the order. I gave a deposit and was to 2011 Venza on Oct 31, 2010, Salesman Scott Sanders said no car fitting my description existed at the time of the order. I gave a deposit and was told the car would be there by Nov 30, 2010. A few days later, I recieved a call from Scott saying the unusual configuration (no sun roof) had been ordered. Two weeks later, I drop by the dealer to get a status. Scott tells me he meant to call me. He has been unable to find my configuration and will now need to order the car. Also, the car won't be delieverd till next year at best. Why did he waste time tryig to find my car when he knew the day of the sale none existed. I escalated to Toyota corp who assigned me a contact for that dealership. This contact sits at the dealership. No conflict of interest there. Toyota contact says the car was ordered and and Toyota accepted my unusual configuration (no sunroof) the week after I ordered it. Apparenetly Scott did not know what was going on and was just talking off the top of his head when I last came in. Toyota contact said the car should be available around 12/17. He would call me once the VIN number was assigned. On 12/14, I had not heard from anyone. I called the Toyota rep and asked if the VIN number was assigned. I was told, no and that I would be called. December passes, no call. In the middle of January, I call the Toyota contact and he has NO IDEA of what is going on. He can't get any information from anyone. It must be due to the strange configuration of my order (no sunroof). I tell the contact that I need to escalate to his boss. He tells me to call the 1-800 Toyota corporate number. That number is just a help desk with canned responses. I call and am told there is no one higher to escalate to. Toyota corporate does not involve themselves in dealership issues. I am to go back to the know-nothings at Arlington Toyota. I wait a full 90 days with no word from anyone. I contact my charge card company and tell them to put my deposit in dispute. And to my amazement, the next day my salesman Scott calls me. I return the call and this is what I heard " Oh, I just ordered, I mean found out your car will be available at the end of February. It won't be at the dealer, but it should be made at the time." At this point, I was done. I told Scott I didn't want the car any longer. My new AWD was suppose to get me thru this harsh winter, not arrive with Spring. I had been waiting over 90 days and no longer wanted anything to do with this dealership. Scott protested that he had ordered this special configuration (no sunroof) and now he would be stuck with it. I was sent to the General Manager. My discussion went like this...shock, intimidatin (you may not get your full refund back), poor Toyota stuck with such a crazy configuration (no sunroof). I did get my full refund back, but only after several more calls. More

Went to get an oil change with my dad and to have a cable (holds spare tire under the car) checked due to a recall on his 99 sienna. They took over an hour and did a full car inspection for some reason. To (holds spare tire under the car) checked due to a recall on his 99 sienna. They took over an hour and did a full car inspection for some reason. Told us that the sienna had multiple issues with the braking system such as calipers and gave me repair quotes. My dad kindly said that we'd look into it another time since the car is over 11 years old now. They gave us the car and after 2 days there was a rhythmic banging coming from the front driver side wheel. A quick internet search said of possibly being the brake system like calipers being stuck. My dad was already thinking of taking the car to get it repaired but I instead was curious and wanted to see if anything could be fixed without a visit. I popped the cover that hide the bolts off and was shocked to find 3 of 5 bolts being loose (all 3 were about 1/2 inches away from being tight while the remained 2 were slightly loose) I don't know if it was on purpose or if some guy picked up a phone call while he was working and forgot about this. Either way it is not acceptable and I will discourage people from going there. More

We had a terrible experience buying a new vehicle at Arlington Toyota Scion. All they did was try to confuse and play games with us concerning the price. The way the salesman and general manager treated Arlington Toyota Scion. All they did was try to confuse and play games with us concerning the price. The way the salesman and general manager treated us was dreadful. They are dishonest and without honor. I will never recommend this dealership to anyone!! After much discussion we had agreed on a price for a 2011 Sienna LE. We decided to wait a day or two until we were sure this was what we wanted. When we determined that we were going to purchase the vehicle, we called and talked to the salesman to be sure he would still honor the price. He said he would. We showed upped 15 minutes later with our down payment in hand and ready to finalize the deal. They present us with the paperwork and the price was much higher. They said this was the price we remember. What a joke! My husband took a half day off from work for nothing. Very upset and disappointed to this dealership!! More

I was regulary taking my 2 Toyota vehicles to this dealership every 5,000 miles since 2008. During my last service visit for my 2004 4Runner, it was a saturday, I was told that regular maintanence wil dealership every 5,000 miles since 2008. During my last service visit for my 2004 4Runner, it was a saturday, I was told that regular maintanence will take about 1-2 hrs and can wait in lobby if I'd like. after 2 hrs. since I did not hear back from my service agent, I walked up to his desk and asked whether my vehicle was ready or not. Surprisingly the guy told me that my vehicle is not touched yet as they were seeking for my approval regarding couple of issues they discovered during the vehicle inspection. He told me that they announced my name and even came into the lobby to look for me but since they could not find me didn't do anything.... It was a big lie..!! I was sitting in the lobby during this 2 hr period and even did not receive any phone calls.. When I told those to the guy, he even did not say any word, such as apologies or what so ever. When I told him that I lost over 2 hrs of my weekend time and even my vehicle is not touched at all.. He said, "sir let's move on" without showing any sign of regret. I got so frustrated and went straight to his manager to explain the issue. manager extended me a cold apology and offered a 10% discount.. Anyway after 30 mins. the big agent came by and told me that my vehicle is ready with a fake smile in his face. After I left the dealership, I noticed low tire pressure signal turned on but did not give too much attention that day. When I woke up next morning, guess what I saw. My 2 tires on the right side(front and rear) were flat!!!!.... I immediately took my vehicle to NTB, where they told me that this seems to be intentional cause there was no evidence of puncture or damage on both tires. Someone might have loosened the valves on both tires to deflate both tires. That was their thank you to me for my excellent service experience. Keep away from this place More

Got internet price for an Avalon and got a call from the internet manager asking me to come in because they were doing "amazing deals" since it was the end of the month, was told they would definitely beat internet manager asking me to come in because they were doing "amazing deals" since it was the end of the month, was told they would definitely beat their internet price once I came in. When I came, internet salesperson was replaced by snooty guy from Peru who hardly spoke any English and apparently had a major problem that I was female (kept trying to sell the car to my teenage son instead of me). He could not answer any questions about the car and kept saying he had to "refer to the manual", then apparently never followed up. I had to sit there and search the brochure to determine which features were optional on the car. I knew more about the car doing research on the internet than he did! When we sat down to talk about price, told me the internet person had "made a mistake" and quoted me way too low..."a price [he had] never seen for this car"....then refused to negotiate, basically agreeing only to "come down" less than a hundred bucks on a $34K car! Ridiculous. They are a bunch of crooks, if you ask me. Very unprofessional. Obviously their goal was to get me interested with the low price they quoted, and then to try to get me to buy the car for way more! More