Arlington Toyota

Great experience with our Sales Professional, Owen! Owen did a superb job communicating throughout the purchase process. Go see Owen - you won’t be disappointed. Owen did a superb job communicating throughout the purchase process. Go see Owen - you won’t be disappointed. More

Made appointment 10:40 and was told there was a 2 hour wait, but I was there for nearly 3 hours 😠. What is the point in making appointments????? wait, but I was there for nearly 3 hours 😠. What is the point in making appointments????? More

Extremely poor experience. Typical shady sales tactics. - Asked for an out the door cash price, and when I drove 2 hours up to pick up the car, they told me they do not do c Typical shady sales tactics. - Asked for an out the door cash price, and when I drove 2 hours up to pick up the car, they told me they do not do cash deals or take cashier's checks, and they forced me to finance. Never heard of a dealership turning down cash. - The truck I bought had a truck bed cover on it and they used it as a selling point during a video they sent me as well as telling me that it would cost me $1,200-$1,500 to put one on myself. Then when I got there, the cover was actually broken, so now that selling point they used to get me to the dealership was actually a lie. - It takes 3-4 different people to get a straight answer. One person has to go talk to another person, then that person has to call another person to get any sort of answer. - For some reason the dealership changed only one of the tires on the truck with a mismatched tire, and instead of replacing 2 tires, they are giving me a hard time that it's not their fault and will only replace 1 again. Any reputable service department would know that only changing 1 tire can cause safety and drivetrain issues and improper tire wear. Been going back and forth with the dealership for weeks now to get this resolved and no one seems to have an answer. - Signed the contract for the agreed upon price after going through this whole ordeal, paid off my financed loan the following day, and now they are asking for more money 2 weeks later. Instead of sending my registration tag to my house so I do not have to drive another 2 hours, they had it sent to the dealership and are telling me I owe them more money now, even after the title and tag department at the dealership agreed to the price and said the dealership would pay any additional cost due to them messing up the numbers on the original out the door price. Absolutely shady practices going on over there. Have never had such a poor experience especially at a legitimate Toyota dealership. You will have a better experience and a smaller “no-name" dealer. More

In all the service visits I had this was the first time I felt like an important customer. Randy made me feel like I was an important person and treated me that way, in contrast to others who treated me like felt like an important customer. Randy made me feel like I was an important person and treated me that way, in contrast to others who treated me like a “second class nobody” one service person in the past told me to go elsewhere for service. Thank you Randy. More

Siempre que vamos al dealer nos tratan con mucha amabilidad. El vendedor Richard siempre muy servicial y atento. amabilidad. El vendedor Richard siempre muy servicial y atento. More

I Have been buying and repairing at Arlington Toyota for 25 years. Fantastic Service and Honest Advice. Thank You again. 25 years. Fantastic Service and Honest Advice. Thank You again. More

I didn't have a great experience with the dealership. They only pretend to care before the deal is made, but the post-sale experience has been terrible. I regret purchasing a car from them. Would I buy f They only pretend to care before the deal is made, but the post-sale experience has been terrible. I regret purchasing a car from them. Would I buy from this dealership again or recommend it to friends or family? Definitely not. More

They miss reported the mileage by an extra thousand miles. It was a fine job. Otherwise. Thank you we have been using Arlington Toyota since December 7, 2016. miles. It was a fine job. Otherwise. Thank you we have been using Arlington Toyota since December 7, 2016. More

Had a very good experience and great sales person - his brother in accounting was great brother in accounting was great More

Easy to make an appointment and quick to get a minor service taken care of. service taken care of. More