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Arlington Heights Ford
Arlington Heights, IL
4,930 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,931 reviews
May 05, 2025
Awesome customer service , helped it was bilingual so it made it really easy for us made it really easy for us More
by gonzalezdario32
May 05, 2025
Had my car serviced today and cannot say enough about my experience! The pick up and delivery of my car was awesome! Always recommend this Dealership whenever I get the chance! experience! The pick up and delivery of my car was awesome! Always recommend this Dealership whenever I get the chance! More
by Kbsdoruff
Employees Worked With
May 05, 2025
Jesus helped us a lot and was very kind to us, It was an excellent service excellent service More
by Jeremy
May 03, 2025
Lonnie did a great job and was very patient and helpful during the buying process during the buying process More
by Kevin
May 02, 2025
Elliot was very patient and helpful during the purchase process. He provided great care and made the process easy process. He provided great care and made the process easy More
by Kevin
May 01, 2025
LONNIE MADE IT A SEEMLESS buying Experience! Love my used ford edge ST! Would definitely recommended this dealership! Love my used ford edge ST! Would definitely recommended this dealership! More
by Kerry Williams
May 01, 2025
Had a great experience working with Lonnie. Was really helpful working with both my husband and I who was offsite and accommodating time constraints to get us in a new car. Was really helpful working with both my husband and I who was offsite and accommodating time constraints to get us in a new car. More
by Kirstie.sherman
Employees Worked With
Other Employees :
Israel Gonzalez, Joe Anzelone
May 01, 2025
Great service provided via telephone. Dealership was kind enough to pick me up from my home as I was currently in a position of not having a vehicle. Salesmanship top notch. Dealership was kind enough to pick me up from my home as I was currently in a position of not having a vehicle. Salesmanship top notch. More
by luke.damore
May 01, 2025
Very good manager, quick help and case solving. I'm very glad that such a person works at Ford, I recommend him to everyone I'm very glad that such a person works at Ford, I recommend him to everyone More
by Igor Kuchubaev
April 30, 2025
Just want to thank Lonnie for everything great customer service . Ready to ride ! 😀 it was great!!!!!!!!!!!!!!!!!!!!!!!!!😀😀 service . Ready to ride ! 😀 it was great!!!!!!!!!!!!!!!!!!!!!!!!!😀😀 More
by Bandztwin25
Employees Worked With
Other Employees :
Israel Gonzalez
