Arlington Heights Buick GMC - Service Center

Very friendly and courteous The service department is wonderful from initiating your appointment to servicing my vehicle. Everyone was very friendly and let me know what they we The service department is wonderful from initiating your appointment to servicing my vehicle. Everyone was very friendly and let me know what they were going to do to my car. More

Reliable Always confident I will receive friendly, excellent service.Been a customer since I purchased my car at this dealership. Will continue to do business Always confident I will receive friendly, excellent service.Been a customer since I purchased my car at this dealership. Will continue to do business here. More

Awesome customer service!! You can get service anywhere. But I've been coming here for more than 3 years because of the excellent service they provide. Also Victor Gomez is very You can get service anywhere. But I've been coming here for more than 3 years because of the excellent service they provide. Also Victor Gomez is very professional and informative. He really takes care of his customers. More

Service with Courtesy Sullivan contacted me when it was time to come in for service on my Envision. Also, they offered to make the appointment for me online. Can't get mu Sullivan contacted me when it was time to come in for service on my Envision. Also, they offered to make the appointment for me online. Can't get much easier. More

New tire Horrible service Charged us double our son works at a dealership told us we paid double for what we should of The guy was extremely rude we won’t Horrible service Charged us double our son works at a dealership told us we paid double for what we should of The guy was extremely rude we won’t be back ever again More

Seat repair Bought the used truck in September 2018. Seat seam was split which I did not notice. The truck was under a Certified Pre Owned bumper to bumper warr Bought the used truck in September 2018. Seat seam was split which I did not notice. The truck was under a Certified Pre Owned bumper to bumper warranty. Was told this wasn’t covered! Was forced to pay $100 for the repair! WHAT DOES BUMBER TO BUMPER MEAN! More

Great customer service experience Brian in service was great to work with. He was upfront and a great communicator keeping me updated on the status of my vehicle. I was very pleased Brian in service was great to work with. He was upfront and a great communicator keeping me updated on the status of my vehicle. I was very pleased with how the service turned out and the great personable approach he presented to me. More

Very professional. My automobile did not sound right and I stopped by to have it checked. After hooking it up to the various computers and road testing it, I was told th My automobile did not sound right and I stopped by to have it checked. After hooking it up to the various computers and road testing it, I was told that everything seems to be as it should. I still feel that it does not sound the way it has sounded, but will take their word that everything is ok. More

Does not stand behind their vehicles! We bought and services our car at Sullivan. We received a recall letter about our airbags that stated we were not to bring the vehicle in until we ex We bought and services our car at Sullivan. We received a recall letter about our airbags that stated we were not to bring the vehicle in until we experienced the problem. While we were on an extended vacation in the middle of nowhere,we experienced the problem. There was not a Buick dealer for hundreds of miles. We had a local mechanic look at it and he couldn't find anything wtong. We called Sullivan after we got back and we were told that because now that we were over the mileage limit stated in the letter they expected us to pay for them to take a look at the vehicle. Way to stand behind your product and treat your cutomers. We were thinking of buying another Buick but not now and not from Sullivan. Be forwarned! More

Best dealership and service center ever!! I have purchased 2 cars within the past 6 years from Sullivan and couldn't be happier!! Just went in this week for an oil change on my GMC Acadia and I have purchased 2 cars within the past 6 years from Sullivan and couldn't be happier!! Just went in this week for an oil change on my GMC Acadia and was helped by Victor Gomez in the service department. It was discovered that my rear brakes needed to be replaced as well. Victor is excellent! He is so knowledgeable, kind, trustworthy and helpful and he made sure that I got the best price for the work that needed to be done. I highly recommend Sullivan and wouldn't take my car anywhere else!! -Susan Pabich More