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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews

975 Reviews of Arlington Heights Buick GMC - Service Center

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June 26, 2021

Brian in the service department is absolutely wonderful. He was clear, direct, and great at setting expectations. More

by hearitlive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
June 25, 2021

Friendly, helpful staff. Very clean, bright areas. Service personnel gave us immediate attention. More

by meadowpath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
June 24, 2021

Service ok but need another hour plus trip as the faulty part had to be ordered More

by jdbyrnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Verschelden
June 24, 2021

The team was attentive and met my requirements. I service 4 vehicles at this dealership. More

by KENJILL
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
June 24, 2021

Been coming here since 1997 so that says a lot More

by Jordaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
June 24, 2021

The service department was clean and organized, the staff Greeted me pleasantly and made me feel welcome. My service on my vehicle was completed in a timely manner and the waiting room was clean and More

by rcuncola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliot Pergricht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
June 22, 2021

Great job as usual. Fast diagnostics. Repairs performed the same day. Thank you. More

by vmikhelson
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
June 20, 2021

I didn"t have long to wait, but the service person was new and it took awhile for him to enter my information into his computer. More

by jbarry52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Shenk
June 18, 2021

Not knowing if my vehicle was covered by extended warranty before providing the quote was disappointed, also had to wait 2+ hours and had to reach out to the service desk to get one was not a good ex More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Verschelden
June 17, 2021

Oil change was prompt (one hour). Was given keys to car, could not find, then ask for help and car was located and brought to me. The car was wet, but not clean. Should not need search to find car. More

by wsweet43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know
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