Arlington Heights Buick GMC - Service Center

Always a pleasant atmosphere, friendly staff, professional, courteous, & Knowledgeable. The only problem is they used to have loaner vehicles and now since the owner has changed it is no longer professional, courteous, & Knowledgeable. The only problem is they used to have loaner vehicles and now since the owner has changed it is no longer available to their customers. That was always a plus in my mind. I came to them this time for an oil change and other problems were found. I waited 6 hours to have the car receive the oil change and also a new starter. I await the new tire need. Dean was attentive always updated me as to the work being done. He was so sorry for me to have to wait so long. He asked if they could take me home or get me lunch. I just wanted to wait as long as was there. More

I have always brought my car here for service. They really do honor their appointment times and do the work in a timely manner. I feel confident that when I leave there my car is in tip top shape. really do honor their appointment times and do the work in a timely manner. I feel confident that when I leave there my car is in tip top shape. More

Very polite service department. They didn’t have my airbag in but he was kind enough to have someone go to another dealership so they could get it fixed for me, Chris Parisi was very helpful. airbag in but he was kind enough to have someone go to another dealership so they could get it fixed for me, Chris Parisi was very helpful. More

Brian was professional, thorough and friendly. Work was done in a timely fashion and the car was washed before it was returned to me. Thank you! done in a timely fashion and the car was washed before it was returned to me. Thank you! More

I haven’t needed much work done on my 2017 Acadia. Today was the first time in quite a while. The Service department did a great job and kept me informed all along the way. was the first time in quite a while. The Service department did a great job and kept me informed all along the way. More

Chris Parisi is great to work with. Took care of the issues I had with my Enclave. Set up an appointment that worked with my schedule. The Mechanics made the repairs and the problems are corrected. issues I had with my Enclave. Set up an appointment that worked with my schedule. The Mechanics made the repairs and the problems are corrected. More

Service consultant was not particularly friendly or helpful. I had to correct his description of what I initially told him about the problem I was having with my Cascada. I had to call him for an upd helpful. I had to correct his description of what I initially told him about the problem I was having with my Cascada. I had to call him for an update about six hours after I brought the car in and he had no information for me. When he called back he spoke to my husband and was much more friendly to him. He indicated the car would be ready in a half hour. When I arrived 45 minutes later, I had to wait for my car. Finally, I was told it was ready, out back. When I went to look for my car, it wasn't there. After walking around for a while, another employee said he would find the car for me. A few minutes later my service consultant brought out my car from the back. He did apologize for not knowing the location of my car. Overall, my first experience with AH Buick GMC was mediocre. More

The customer service received in the Service department is second to none. They are sure to keep the custmer informed of progress on all repairs. These guys rock! is second to none. They are sure to keep the custmer informed of progress on all repairs. These guys rock! More

I had an oil change and it was done on time. The people were friedly. The waiting room clean, the coffee was great and the car was washed. were friedly. The waiting room clean, the coffee was great and the car was washed. More

Always friendly and personable. I appreciate the care they provide for me and my car. They do a great job making sure my car is safe for me to drive they provide for me and my car. They do a great job making sure my car is safe for me to drive More