Arlington Heights Buick GMC - Service Center

Excellent customer service. Although I did not purchase my vehicle at this dealership, Brian treated me as if I did. He had me bring in my car the same day as I called with my problem, and kept me updated my vehicle at this dealership, Brian treated me as if I did. He had me bring in my car the same day as I called with my problem, and kept me updated as to the status of the service being provided most promptly. He was extremely courteous, and a pleasure to deal with. More

I came in because the check engine light came on and for my 60,000 mile maintenance. Dean was great, he’s very friendly and professional. He checked every thing to make sure I received all the service my ca my 60,000 mile maintenance. Dean was great, he’s very friendly and professional. He checked every thing to make sure I received all the service my car needed Kept me informed on the progress and went out of his way to find the part needed to get the service completed today. More

Customer for many years. Excellent service. Only downfall this visit was I had some unexpected charges. Perhaps due to services needed, but not expected or explained before being done. downfall this visit was I had some unexpected charges. Perhaps due to services needed, but not expected or explained before being done. More

We have been coming to your facility for over a decade now. We followed your excellent Service Manager, Mike Baker, when he went to your location after the dealership we had all been a part of for over now. We followed your excellent Service Manager, Mike Baker, when he went to your location after the dealership we had all been a part of for over 15 years, finally closed its doors. We want you to know that Mike is the main reason we have our cars repaired at your site. We don’t think you could have a more professional individual in charge of things in the service arena. The close supervision and communication he has attained with his Service Writers and his incredible work ethic have always made us feel quite comfortable in having any work done on our vehicles. Our last two visits can attest to this. Mike and his primary Service Writer, Dean Fay, went above and beyond to squeeze us into the schedule in order to make repairs quickly for us. The parts that were needed were not in stock, so Dean did a local search to get the missing items quickly in order to complete the repairs so we wouldn’t have to wait another few days. The different repairs needed were communicated back to us quickly in order to keep us informed of the progress. Needless to say, that was definitely appreciated! We have found that the Service Team that Mike has put together always strives to address the customers’ needs first. The team goes above and beyond to get the vehicles placed back on our driveway after the work has been completed too! We would like to thank Mike again for his integrity and his friendship. Kudos to your stellar service crew, Mike! The Juckett Family More

I was pleasantly surprised to get service 15 minutes early to my appointment time. Then I was very pleased to get my Enclave back in 45 minutes. All in all it was a very good experience. early to my appointment time. Then I was very pleased to get my Enclave back in 45 minutes. All in all it was a very good experience. More

Recent oil change and tire rotation. All service was done promptly and the service people are pleasant and professional. An excellent experience. I recommend this location for service of your vehicle. done promptly and the service people are pleasant and professional. An excellent experience. I recommend this location for service of your vehicle. More

Very polite, accommodating and efficient. I purchased my Buick at Sullivan and have always had service done there. They explain what needs to be done and do the work in the promised amount of time. Buick at Sullivan and have always had service done there. They explain what needs to be done and do the work in the promised amount of time. More

Brought my car for service and a tire repair, add a license plate bracket and replace batteries in my remotes. They did a nice job and gave me a car wash too! license plate bracket and replace batteries in my remotes. They did a nice job and gave me a car wash too! More

Chris Parisi and Mike Baker always provide me with a strong feeling excellence. I trust both of them whenever service is needed on my car. The repairs are finished in an appropriate time and the workm strong feeling excellence. I trust both of them whenever service is needed on my car. The repairs are finished in an appropriate time and the workmanship is outstanding. Having confidence in the dealer is quite important to me. More

The service here has always been absolutely incredible. I was helped immediately and was provided a rental car in no time. My car was fixed in a timely manner and I have had no problems since. Dean was amazi was helped immediately and was provided a rental car in no time. My car was fixed in a timely manner and I have had no problems since. Dean was amazing and friendly and I will absolutely be coming back to work with him again. Great job! More