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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews

975 Reviews of Arlington Heights Buick GMC - Service Center

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December 01, 2021

I brought my Sierra into the Service Department for routine maintenance. I was acknowledged and greeted by Brian P. , he was friendly , professional and efficient to work with. Thank you Brian P. More

by tgwilson37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Thank you for this amazing review of your experience with Brian here at Arlington Heights Buick GMC! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, The Arlington Heights Buick GMC Team

December 01, 2021

Brian did a nice job of under selling and over producing on the time management! More

by john.forssander
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

John, we loved reading this review! Happy customers are our aim, and it appears Brian really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Arlington Heights Buick GMC Team

December 01, 2021

Kind and professional. So far all repairs and service have been good experiences. I recommend here. More

by Courtney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Courtney, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from our team. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Buick GMC Team

November 30, 2021

The service personnel have always been very kind and helpful. For years we dealt with Mike, then Goeff and now Brian - - always courteous and helpful. More

by donmar908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Buick GMC Team

November 30, 2021

I have been a Buick owner since 1993. This is my fourth Buick. The reason I have stayed with Buick is because of the service I have received over the years. Thank you, Mike and Brian, for taking such goo More

by s.litka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Dec 01, 2021 -

Arlington Heights Buick GMC responded

Thanks for the great feedback! We're very happy that Mike and Brian were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Arlington Heights Buick GMC Team

November 27, 2021

I had a nail in my back tire. That dropped the air pressure down ten pounds in one day. I brought it in for service. Chris Parisi helped me. He was able to fit me in and fix the tire. I was going out More

by dondesbles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Arlington Heights Buick GMC responded

Thanks for your outstanding review, Don! I'm very happy to hear that Chris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

November 26, 2021

Very quick service. All of the staff was very polite and friendly. Brian was fantastic. More

by tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Nov 29, 2021 -

Arlington Heights Buick GMC responded

Thank you so much for the nice review, Tommy! We really appreciate this feedback and we'll be certain to share your compliments with Brian and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Arlington Heights Buick GMC Team

November 24, 2021

Chris was great! I dropped off my car the day before my oil change and he got it done that day! More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Arlington Heights Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Buick GMC Team

November 20, 2021

Great service. It took an hour to change oil as they said, and I was waiting at the dealership. More

by Aleksandr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Arlington Heights Buick GMC responded

Aleksandr, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Buick GMC Team

November 19, 2021

Great service person, good work completed and great communication. Even got a free car wash! More

by Buick Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Arlington Heights Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At our dealership we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Buick GMC Team

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