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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews

975 Reviews of Arlington Heights Buick GMC - Service Center

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February 26, 2022

Buddy and the team provided amazing service going the extra mile to determine the problem and work with GM on a solution. He kept me in the loop and provided regular updates on the status. In the end the More

by Peter Macey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy
Feb 28, 2022 -

Arlington Heights Buick GMC responded

Peter, we are pleased to hear that you had an excellent experience with Buddy and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Buick GMC Team

February 25, 2022

Chris did a great job helping me out and making sure I was taken care of. More

by annular-feature.0f
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Arlington Heights Buick GMC responded

Thanks for your outstanding review! We're very happy to hear that Chris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

February 25, 2022

I’m on my 2nd vehicle from this dealership and always had a great experience. Service is always very helpful and professional and the waiting area is always clean. More

by ngusterine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaia Zaia.
Feb 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Buick GMC Team

February 22, 2022

Long time customer. Back to the days of Sullivan Buick. This is my third car purchased. More

by HSO.MLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Hopkins
Feb 23, 2022 -

Arlington Heights Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Buick GMC Team

February 18, 2022

Great sales people great service Like I said great sales people great service That's all That is all More

by D Korshak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2022 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

February 16, 2022

Chris Parisi was excellent at resolving my issue. I stopped in without an appointment but he had in done in a couple of hours. More

by AMKONETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Arlington Heights Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Chris was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Arlington Heights Buick GMC Team

February 14, 2022

The car wash did not dry the car, it is 19 degrees outside, and the car was very wet and did not look nice. I had to talk to three people to get the car dry. Don’t wash if you cannot dry, cars for More

by Joekramer80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Feb 16, 2022 -

Arlington Heights Buick GMC responded

We thank you for your business today and appreciate the feedback about the car wash. Once it was brought to my attention I apologized and promptly went to dry the vehicle off myself. We do offer a complimentary car wash with every service visit. However, our car wash has a spot-free rinse but does not have a dryer. At any customer's request, we will hand dry the vehicle, which we did do. Sincerely, Mike Baker Service Director

February 13, 2022

Words don’t express my gratitude to this dealership and their entire team ! What a fantastic dealership inside and out ! They go above and beyond with their customer service . The staff in the mechanic sid More

by Val0909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly , Brian Poteracki
Feb 14, 2022 -

Arlington Heights Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

February 11, 2022

The dealership experience was friendly, approachable, no pressure, clean environment, excellent communication and work completed on time. Thanks 👍 More

by Arns513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Feb 14, 2022 -

Arlington Heights Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Buick GMC Team

February 10, 2022

Quick appointment time, car serviced in a timely manner. car ready when it was to be ready More

by mll0904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Arlington Heights Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arlington Heights Buick GMC Team

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