Arlington Heights Buick GMC - Service Center

I bought my 2019 GMC Terrain from your dealership last year about this time. Today at 1015 I brought my Terrain in because the auto stop was not working. I waited for three (3) hours and had to go out t year about this time. Today at 1015 I brought my Terrain in because the auto stop was not working. I waited for three (3) hours and had to go out to my service advisor, Christopher Parisi, to see what was the status. He checked and informed me the start stop battery was bad and would have to be replaced. He said it would take approximately twenty minutes. Finally, after almost an hour, he came and told me that did not solve the problem. He said I should leave the car over night so they could do more testing. He said he could get me a loaner car for free in this situation. I said to do it. Then, after twenty minutes he came back and told me it would be another twenty to thirty minutes to get the loaner. I asked if my car was drivable and he said yes and I instructed him to bring it out so I could take it home. In total I was at the dealership for over four hours, paid $348.92, for a vehicle that wasn’t fixed. I assure you I will never bring my vehicle back to your dealership again. The whole experience was pitiful. More

Friendly and professional . A great place to have your car serviced. Thank you Buddy Hopkins and Mike Baker for taking care of me! A great place to have your car serviced. Thank you Buddy Hopkins and Mike Baker for taking care of me! More

Easy & professional. Excellent service for my Pontiac Solstice from people who know the vehicle. Thank you, Zaia and all the rest. Excellent service for my Pontiac Solstice from people who know the vehicle. Thank you, Zaia and all the rest. More

Chris was awesome great customer service from everyone. Very satisfied with the service done on my car. Very satisfied with the service done on my car. More

Zaia Zaia did an excellent job during our service visit. Although the Service Department was very busy our wait was less than an hour from our appointment time. Although the Service Department was very busy our wait was less than an hour from our appointment time. More

Each time I have gone in for servicing they have always been super helpful and quick. Always willing to answer any questions I may have. been super helpful and quick. Always willing to answer any questions I may have. More

Check in was easy and quick even though I was 15 minutes early for my appointment. Available appointments on the website allowed an oil change to fit my schedule instead of having to work around the servic early for my appointment. Available appointments on the website allowed an oil change to fit my schedule instead of having to work around the service department. More

Service department is excellent. Brian Poterackiis great. Very helpful and understanding. Always treats the customer right. Brian Poterackiis great. Very helpful and understanding. Always treats the customer right. More

Great service, polite and efficient! Chris was excellent in his Customer Service and support! Thank you Chris. Chris was excellent in his Customer Service and support! Thank you Chris. More

Chris was excellent. He's got a great attitude that is friendly and professional and he was always honest with me. I really appreciate how patient he was in fielding many He's got a great attitude that is friendly and professional and he was always honest with me. I really appreciate how patient he was in fielding many emails and questions from me, researching a question about HVAC work done 5 years ago, and that you honored your tire price match promise made to me on my first of two visits a week apart. More