Arlington Heights Buick GMC - Service Center

Chris was very helpful and friendly. From check in, to phone calls, communication was great. From check in, to phone calls, communication was great. More

Nice staff, professional service, fair price. I had no problem with that. I appreciate it. I had no problem with that. I appreciate it. More

Staff was very professional and friendly. Highly recommend this dealership to anyone looking for a reliable honest place. Highly recommend this dealership to anyone looking for a reliable honest place. More

Chris Parisi was great. He processed my service request in a very professional manner and the staff got the work done in a very timely manner. He processed my service request in a very professional manner and the staff got the work done in a very timely manner. More

Ready to make an appointment and ready for me when I arrived. My car was serviced fast and efficiently. arrived. My car was serviced fast and efficiently. More

This is a trustworthy service department. I've brought my vehicle in a few times and no matter who I speak with they are always in line with previous information. Especially working with Ch I've brought my vehicle in a few times and no matter who I speak with they are always in line with previous information. Especially working with Chris P. he has gone above and beyond to accommodate my needs and be transparent with me on work that needs to be done vs. work that they suggest as preventative maintenance which is very helpful. More

The staff is friendly, helpful and professional. They answered all my questions and did a great job! They answered all my questions and did a great job! More

I brought my new vehicle (700 miles) in because of an off-center steering wheel/steering problems and a couple of other minor issues. I was in and out in two hours but the work was not thorough. The wr off-center steering wheel/steering problems and a couple of other minor issues. I was in and out in two hours but the work was not thorough. The write-up states the front and rear toe needed to be corrected. The steering wheel is now centered. However, shouldn't there have been a tire balancing? The ride still feels off. Also, the sunshade is making a "binding" noise when closing. The write-up says the track was lubed. Maybe it was but the noise is still there. They are ordering a replacement aluminum piece for the steering wheel (scratches) so I will be returning for that to be put in. I guess I'll just have to plan on staying there longer for them to re-investigate the other two issues. More

Always polite and accommodating. We have been customers for years and always have a positive experience. We have been customers for years and always have a positive experience. More

I love that this is still a family owned business! Even though my vehicle is a "soon-to-be" classic, the Sullivan family's grand daughter Amy welcomed me with open arms. That was so awesome and apprec Even though my vehicle is a "soon-to-be" classic, the Sullivan family's grand daughter Amy welcomed me with open arms. That was so awesome and appreciated! The service experience was great, too. My main concern was that because the vehicle was a 15 year old Pontiac G6 Hardtop convertible that there were technicians still employed who had worked on this type of vehicle in the past and were familiar with it. They did not disappoint as they got my top working again and quickly. While it was explained to me that the problem was fixed it was also mentioned upon picking up the vehicle that more work may need to be done to it in the future. While no customer wants to hear that, I appreciated the honesty of the service advisor. I understand the reluctance to do a deeper analysis because parts might break during a more in-depth investigation, due the age of the vehicle. My only hope is that should any future servicing become necessary on the vehicle (especially the top and its operation), that I will be welcomed back as a valued customer, rather than as a liability. Thanks everyone for doing a great job! More