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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews
Call Service Center (847) 392-6660

975 Reviews of Arlington Heights Buick GMC - Service Center

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November 29, 2022

Brian Poteraki was knowledgeable and professional. I originally took my car to an independent mechanic who quoted me a $4,000 repair. Brian and the team at AH Buick correctly diagnosed the problem a More

by mgardiner78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
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Nov 30, 2022 -

Arlington Heights Buick GMC responded

Thank you for your kind words. We are very happy to hear that Brian was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Buick GMC Team

November 28, 2022

Mike Baker & Brian Poteraki & the AH Buick set vice team are THE BEST! Professional & outstanding service. More

by jbbarnes411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
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Nov 30, 2022 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to Mike, Brian, and the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

November 26, 2022

I was very impressed with the service department, and in particular, the person that took care of me, Chris Parisi. The service was finished in the time frame that was estimated, and upon completion, he re More

by aciphonejw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for your kind words. We are very happy to hear that Chris was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Buick GMC Team

November 26, 2022

This service department is great and I will definitely be back in the future. Zaia kept me updated along the way and had everything done in a timely manner. More

by sammer8386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Szwec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zaia Zaia, Payton Doss
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Nov 28, 2022 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 26, 2022

Great service with a quick turn around to get my vehicle back. Flexible service department hours. More

by elumen8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
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Nov 28, 2022 -

Arlington Heights Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

November 26, 2022

Very friendly, but I was told it would be a half hour job and I ended up being there almost 2 hours and no one came to update me. More

by red car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Report | Print
Nov 29, 2022 -

Arlington Heights Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

November 25, 2022

Came in for a scheduled oil change. Chris took the time to let me know about recommended maintenance for my car based on mileage. The oil change and tire rotation was completed in just More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Report | Print
Nov 28, 2022 -

Arlington Heights Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

November 23, 2022

David was extremely accommodating at my visit today. No appointment … got my car fixed for me! Very fine employee. Thank you! More

by ritaellis101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Report | Print
Nov 25, 2022 -

Arlington Heights Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Buick GMC Team

November 21, 2022

I feel that I’ve always received excellent service from this dealership and the advisors are very helpful. More

by Heather R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Report | Print
Nov 22, 2022 -

Arlington Heights Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Buick GMC Team

November 18, 2022

I had a lot of questions about my car this time. Zaria patiently answered every one and asked if I had more. He did it with a smile! I would like to ask for him again the next time I need my car ser More

by cargal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaia
Report | Print
Nov 21, 2022 -

Arlington Heights Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Arlington Heights Buick GMC Team

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