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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews

975 Reviews of Arlington Heights Buick GMC - Service Center

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June 23, 2023

Brian is a wonderful guy with abundant technical knowledge about Auto and he treat the customers car like how he own his car and take care He is an real asset to your organization More

by sunaharans
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Jun 26, 2023 -

Arlington Heights Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Buick GMC Team

June 22, 2023

Outstanding service team. We use Arlington Heights Buick-GMC all service needs for our Cadillac XT6 and Corvette C8 and we are always 100% satisfied. More

by e.lerner
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Jun 23, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

June 21, 2023

Brian models the epitome of customer service. He kept me informed throughout the entire process of the repair of my vehicle and went out of his way to make sure that I was completely satisfied. More

by abreiler
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Jun 23, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

June 21, 2023

Brian is always on top of my auto's needs. Always a "10" in my book. More

by gtgarlick
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Kent, Brian Poteracki
Jun 23, 2023 -

Arlington Heights Buick GMC responded

It’s great to know that Brian provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

June 18, 2023

Thank you Chris in the service department And also to the service crew and the parts department I was very satisfied with the outcome thank you again More

by Laudando2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Szwec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

June 16, 2023

It is a very accommodating dealership. A pleasure working with all personnel in the various departments. More

by Ed Sierzega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review, Ed! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

June 16, 2023

Great service! David always provides great customer service. Definitely 100% satisfied. Will come back for more. More

by msanchez003
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Jun 19, 2023 -

Arlington Heights Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

June 14, 2023

Service Department is clean and efficient. Booking service via the Web app is convenient and pretty easy. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Jun 14, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

June 14, 2023

Dissatisfied with service performed May 23. Brian (service contact) was checking with Buick to see if anything could be done. Did nt hear back from brian so contacted three straight days befo More

by bruick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Poteracki
Jun 16, 2023 -

Arlington Heights Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Arlington Heights Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

June 12, 2023

Easy to make y service appointment and I was kept abreast of the progress on my car. More

by cynthiamendivil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

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