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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.8
975 Reviews

975 Reviews of Arlington Heights Buick GMC - Service Center

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September 16, 2023

We buy all of our new and used vehicles from AHBG and have them all serviced there as well. So convenient to have them within walking distance from our house. We are always confident that they ensure o More

by mjakubow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Sep 18, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

September 15, 2023

I was in for normal new car service, and I was very pleased with the way I was treated. Service was quick, courteous, and seemed to be complete. More

by aciphonejw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Sep 18, 2023 -

Arlington Heights Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

September 14, 2023

Great customer service. I was helped in a friendly and efficient manner. The staff explained to me what they did to my car as well as inform me about upcoming things I shoul More

by fmartinslayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Arlington Heights Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, The Arlington Heights Buick GMC Team

September 13, 2023

The service and atmosphere is the best! ! Keep up the excellent work! Everything was excellent! More

by The Maestra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Sep 14, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

September 13, 2023

My car had several issues and needed over a day to fix. Dean took the time to explain the issues and also wrangled a loaner car. He kept me informed along the way and could not have been nicer. Thanks s More

by Beth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Sep 14, 2023 -

Arlington Heights Buick GMC responded

Beth, it’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

September 12, 2023

Dean explained everything well and helped come up with a service plan that made sense for my car's age and its usage. I was very happy with the service I received. More

by salpal94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Sep 13, 2023 -

Arlington Heights Buick GMC responded

Sal, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

September 12, 2023

The service department is the top reason why we have bought/leased cars here since 1994! They are helpful, courteous & know their products well. More

by LeeBee69
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki, Dean Fay
Sep 13, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Lee. Sincerely, The Arlington Heights Buick GMC Team

September 09, 2023

Dean Fay and Mike Baker assisted me with replacement of a damaged tire which was covered by the Vehicle Shield program that I purchased when I originally purchased the Yukon. Programs like this are well wor More

by Ed Sierzega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Sep 11, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

September 07, 2023

This is the best dealership I have ever worked with. The service department is so professional, and work is always done in a timely manner. More

by Gmgal.karen123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

Sep 09, 2023 -

Gmgal.karen123 responded

Great dealership in every way. I'd recommend this dealership to friends and family.

September 05, 2023

told me the other mechanic I had work on my car didn't do it properly. Then took an already clean car washed it without asking me and didn't even dry it. Car isfull of spots now More

by Drew M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Fay
Sep 08, 2023 -

Arlington Heights Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

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